Regcure

Hello Mrs. Groom, Thank you so much for taking the time to provide feedback on your RegCure Pro software. I would be more than happy to help you customize how and when RegCure Pro opens and scans. There are a few area's you may wish to review. Let's first have you open RegCure Pro, click on 'Settings', then click on 'General Settings'. On this page, please review; remove the check-mark on any category you wish to disable. Such as 'Launch application when Windows starts', and 'Automatically start scan when application starts'. Next, you can also schedule when the program runs a scan, this can be at a more convenient time for you so as to ensure the program is not running during your daily usage. With RegCure Pro open, click on 'Maintenance'. Review the categories, choose from the drop down next to each category how frequently you want those categories to run scans. Next, click on 'Customize' to adjust the days and time you wish the scans to run as well. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.

Hello Nelson, Thank you so much for taking the time to provide feedback on your recent renewal of RegCure Pro. I do regret to hear that the mail in rebate form has caused you any frustrations. What I would like to do today, is email you through our Support Centre, and offer follow up options in order to ensure you receive your discounted renewal price. If you do not see my email before end of day today, please check your junk or spam folder. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.

Hello Earl, Thank you so much for taking the time to provide feedback on your RegCure Pro renewal. If you are finding issues still present on your system after running a scan and fix with RegCure Pro, we invite you to send the support team an email detailing what issues you are encountering. To start this off, what I would like to do for you today, is send you an email with specific questions we would require answers to, and ask that you please reply with the requested information. This will allow our team to support you with ensuring your system is running optimally for you. If you do not see my email by the end of today, please check your junk or spam folder. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.

Hello Herbert, Thank you so much for providing feedback on your recent renewal. I would like to extend my apologize to you for the issues you've experienced. Please allow me to take this opportunity to hopefully support you. Let me begin by explaining that the recent renewal you did purchase was unnecessary. Your subscription is still valid. You should be able to continue to use your software. What I will do is send a follow up email to you through our Support Centre with details on how to ensure your software is functioning. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.

Hello Ellen, Thank you so much for providing feedback on your recent RegCure Pro renewal. We can confirm that you did in deed contact our support contact centre and we replied with a resolution. We regret to hear that you did experience, and we hope that all is working well once again for you. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.

Hello David, Thank you so much for providing feedback on your recent renewal. Please allow me to clarify the relationship between RegCure Pro and Advanced Tech Support. We contract out Advanced Tech Support to provide our clients with 24/7 support for product registration issues only. They do offer alternative support packages, and charge a fee for their advanced services. We can assure you they are a legitimate company. Please do keep in mind, these offers are in no way mandatory. It is at the end users discretion to choose what works best for them. Our ParetoLogic support department is a small office on the west coast of Canada, available from 8am - 4pm PST Monday to Friday, and 8am-3pm PST Saturday and Sunday to provide product and billing support. We can also provide complimentary assistance for a variety of related technical issues. All renewals carry a full 30 day money back guarantee along with our support should you require it. The satisfaction of our clients is of the utmost importance to the ParetoLogic support team; if you have any other questions or concerns, please don't hesitate to contact us. ParetoLogic Support site:http://www.paretologic.com/our-support/ Kind regards, Tara Gamble Customer Support Supervisor Paretologic Inc.