Right Stuf Inc. 是一家独立的视频出版和发行商，专门从事亚洲娱乐内容的视频节目。
Right Stuf Anime（www.rightstufanime.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 102 条用户评价，属于爱好与工艺品分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 29% 打了 1 星；商家回复了 24% 的差评。数据最后更新于 2026-09-05。
我最近去了明尼阿波利斯的Anime Detour漫展。Right Stuf Anime在展会上有个摊位，有很多周边、盲袋、漫画、手办等。我最终从他们的摊位买了一个手办（现金支付）。回家后打开手办，发现有几个制造缺陷，很失望。我联系了Right Stuf Anime的客服，说明了情况，并指出我没有收据，因为是现金支付的。Right Stuf客服能够核实我的情况，并帮我处理了换货。Right Stuf给我发了退货标签，我把人偶寄回，一旦人偶到达退货站，Right Stuf就用优先快递给我寄了一个替换人偶。替换的人偶看起来很棒，没有任何缺陷。我和客服Jake合作。Jake很专业，回复很快，帮我解决了问题。优秀的客户服务。谢谢！
我订了2本书，3周后我问订单情况。USPS追踪显示已送达。Right Stuf的客服"服务"说订单被拒了（这些书是给我其中一个孩子的，所以不，它们不会被拒），他们从42美元的订单中退了25美元。我又不得不问为什么，这次他们告诉我收了双程运费和15%的补货费。而且如果我想再买那些书，他们说不能享受原来的折扣了。我再也不会从他们那里下单了。
我不是那种写差评的人，但这次情况不同。我从这家公司订了某系列的全4季，其中一些季显示缺货。没什么大不了的，我可以等他们补货后再发其他季。但我等了41天，问了两次为什么他们不能把有货的部分发给我，得到的回答是"我们会在感觉合适的时候处理和发送部分订单"。我从没在任何网站上订过多件商品，其中一些缺货，然后被告知在问题商品有库存之前不会收到任何订单。客服这么差真是遗憾，否则我会用这个网站买很多动漫周边的。
我买动漫周边总是首选他们。在他们那买了很多产品后，我觉得有必要留个评价。他们的选择很丰富，价格也很有竞争力。发货很快，而且总是确保包装能保护商品。比任何其他网站都强。
绝对的垃圾 我去年11月订的书，到现在还没到。如果4月底前还没到，我要求全额退款，否则会有更大的麻烦。
每次从RightStuf买漫画，漫画状态都很好。如果需要退换货，客服也很帮忙。
处理超级慢，即使是现货也慢。有些书收到时损坏了，我还得付退货运费。
10月21日订的包裹，说11月8日到，但一直没到。现在都11月29日了
最喜欢的周边网站。包装总是超出预期，确保运输安全。比我用过的任何其他买书网站都好。再也不用担心书页折角/轻微破损了。
Absolutely atrocious company. I used to order a few items here and there when I saw they were selling something I wanted.. yet now I will go out of my way to avoid this horrible company. I preordered a figure years prior to me moving states. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. (Pointing fingers - real classy Rightstuf) I then went on to once more talk to Fedex managers etc, once more I was told I have no control over the package even though I'm the receipant and that Rightstuf would have to call them to right the situation - when I contacted Rightstuf once more they IMMEDIATELY closed my case and stated they can't do anything and that Fedex was lying. They didn't even try to talk to Fedex or aid me in any way. I eventually called Customer Service to try to talk with someone over the phone so that maybe they could call fedex right then and help me BUT NOPE. I was scolded by their representative stating "I should have been an adult and updated my address." I asked why I didn't receive a forewarning email like I receive from Goodsmile, 1999Hobby etc. and he kept on saying this was my fault and that they would do nothing to help me. I've never been treated so poorly by a company or their customer service. I will now go out of my way to tell people to not shop with them or deal with them in any manner. At this point I'd rather pay more from some other website just so I can have reliable customer service and reliable transparency. It's embarrassing seeing all the other reviews and how people are complaining about similar things - I think Rightstuf should put more effort into making their customers happy and owning up to their screw up's then arguing with customers on this website. Get better Rightstuf - you're an embarrassment of an anime company.
I have been using this company for over 10 years, but this past Christmas and order I received was lost. They wanted me to fill out a physical claim form and mail it in - no email - and I let them know that due to covid I did not have access to a printer so it would take time until I could access one (I usually went to the library but they were closed in my area at the time due to covid) but I did get it done a few months later. They never responded to my first notice about the delay, and after many more months I finally gave them a call. They claimed the never received the form and since so much time had passed they could no longer do anything for me - meaning they wanted to keep my $121.09 and not give me anything. They never mentioned anything about a time limit for returning forms and took no consideration for delays due to covid (tho their own website even even told customers their shipments could be later due to covid). I used paypal so I am submitting a fraud claim, but even if I get this resolved I don't see myself using this company anymore. I could have accepted not getting the items, I can't accept them just taking my money. Good buy right stuf.
您好， 感谢您联系我们，但我们需要澄清您提出的一些说法。我们收取了您121.09美元，并发送了您订购的商品。您的商品在邮寄过程中丢失了，对此我们深表歉意。您说我们编造的政策实际上在我们的网站上已经存在多年了（https://www.rightstufanime.com/returnauthorization）。 您不需要邮寄纸质索赔表，但我们需要您填写后返还给我们。这意味着您可以扫描或拍照填写好的索赔表，然后通过电子邮件发回给我们。 您最初联系的代表曾告知案件将会被关闭，两周没有回复后，案件会被归档。所以当您在最终回复我们时，您回复的是一个已归档的关闭案件，这意味着没有人会收到那些消息。从您第一次联系我们到您说发送表格给我们，已经过去了3个多月，而从那时起到现在您跟进此事，又过去了4个月。 我会主动联系您提供解决方案，因为您的商品丢失确实不公平，我们也愿意与您合作为您补发商品，但我们确实有政策规定我们向快递公司提交索赔的时限。我们理解您的沮丧，希望能与您合作，让您收到您订购的商品。 祝好， Jake Hockenberry 客户服务经理 Right Stuf Anime
Super disappointed in these guys. I pre-ordered a manga, Metamorphosis by Shindo-L. They said it would restock on the 15th of August. I specifically e-mailed them BEFOREHAND asking if they were sure they'd get enough stock to fulfill the pre-orders, and they assured me they do NOT oversell their pre-orders. Now a month later it still has not shipped, and they told me they didn't have enough stock and don't have an ETA when I'll actually get my order. They didn't even apologise or wrote anything other than an automated e-mail. So annoying and disappointing, never buying anything here again EDIT: Can you use your energy that you take to reply to all the negative reviews here being defensive as hell and work on your actual support? You don't think saying "We are not at the cutoff for pre-orders yet" is the same as saying you're not overselling/have enough stock incoming to fulfill it at the promised date? You say you can't give an ETA but you *did*. You set an arrival date on 15th of August, where pre-orders would be fulfilled. And then you didn't. That said, I just got an e-mail that it's back in stock and I see it is purchaseable on the site now. I hope to god this means you're shipping out all the pre-orders now and aren't selling it WHILE we're waiting for pre-orders. The fact that you reply passive aggressively implying you're "sorry" I "misinterpreted" it is just ugh. Once I receive the manga I'll update my review but for now I am cautiously waiting because your handling of this makes me concerned.
Chris， 很遗憾您将我们的回复理解为在撒谎，我们只是如实说明了当前情况。8月10日您咨询时，我们的代表回复道："感谢您联系我们！该商品目前状态为预购，尚未发货，发售日期为2021年8月15日，且尚未达到截止期限，因此可以订购。如有任何出版问题，您将收到邮件通知。如需获取该商品的最新信息，请选择'发邮件给我'按钮。"我们没有任何提及或向您保证任何事情，只是陈述了该商品当前的订购状态。 正如您在案例中所说，这是一部非常受欢迎的作品，出版社未能满足初始需求，因为他们正像整个行业的所有出版社一样，持续面临供应链问题。我们已定期沟通这一点，许多客户也在各个论坛上经常讨论这个问题。 我们仍在等待商品到货，但由于出版社没有提供预计时间，我们无法给出ETA。无法按发售日期发货同样让我们感到沮丧，但我们确实没有以任何方式误导您。 祝您一切顺利。
A strapping young gentleman like myself has a lot of time on his hands. Because of that I'm ok with waiting a extended amount of time for a package…. But oh my god whatever warehouse there shipping from it takes ages. It would be understandable if the item was out of stock but even in stock items take an outrages amount of time to deliver. Go someplace else frrrr
Joseph，您在2020年12月27日我们的假日促销结束时下了最后一单，该订单于2021年1月5日发货，这对我们来说在5个工作日内。正值假日季，我们不在节假日或周末工作，这样员工可以陪伴家人。因此，我们只能恭敬地不同意5天等同于"很久"的说法，但依然祝您一切顺利。
我订了4本轻小说系列的书。第1本和第3本的书边、书角和书页顶部有明显破损，而第2本和第4本状况还不错。它们是一起寄来的，所以我不明白为什么只有两本受损……订单流程其他方面都很好，就是倒霉地有一半书有破损。我比较喜欢书读完之后还是近乎完美的状态，所以有点郁闷，但也算了。如果你不介意订书有这个风险的话，我还是推荐在这里买。
我以前从这家店买动漫 VHS 磁带，说明我当忠实顾客有多久了。我只遇到过1次运输问题，就是我买的 Tenchi Universe 盒装套装没收到。客服一周内就把补发的货送到我门口了。可惜那时候那家伟大的公司已经不在了。 我最近下了一单，给我丈夫生日用的。追踪信息5周没更新，我开始担心了。我先试着通过他们的 route app 联系。索赔因为超过30天被立即拒绝了。联系了他们的客服网站，收到一张索赔表，上面写着要先向 USPS 提交索赔，等他们调查结束后，再附上，还需要 LEGAL consent，然后等他们的调查开始。不用说，我不想再等2-6个月来换货或退款。幸好我大部分网购都用 PayPal，所以有些买家保护。 就像其他类似评价说的那样，PayPal 判我赢之后，RightStuf 迅速封了我的账号。要是他们对帮助顾客也有同样的热情就好了？我毫无遗憾地说再见。没必要支持一家已经不存在的公司了。我会怀念曾经的 RightStuf，但绝不是现在的你。优质的客服是顾客忠诚的核心，但显然你们不再在乎了。
我太喜欢这家公司了。客服是我遇到过唯一没出过问题的服务，而且一直对我特别有帮助。他们的包装超棒，我完全没问题。rightstuf 唯一的问题就是他们 90% 的时候都没有发布日期。
如果你想买漫画省钱，而且是批量购买，就从 rightstufanime 下单。我自认是个有耐心的人，愿意等缺货补货的商品，所以送到我手上的时间长短完全不会让我介意。我甚至有过订单比预期早几天到的经历。书总是包装得很安全，99% 的时候品相都很好。如果你期待 Amazon 那种速度，也许你应该从他们那里买，但代价就是价格更高。
我最近下了第一单漫画。平时我不会冒险尝试，但这么多人给这个网站好评，我就想试试。我特别惊讶于我的订单打包得这么好，每本书都很干净，而且选择也丰富。我花了110美元就买到了平时要300美元的书。而且都是好书，没有那种一次性的。质量让我印象深刻，我立刻又下了一个新订单，他们还给了我优惠券。现在等待时间挺长的，但省下的钱值得。我觉得以后RSA会是我主要的购物渠道。
我就花了2块钱买了个漫画盲盒，想着能抽到三四本漫画，因为我镇上不卖漫画，结果收到了两张该死的DVD，是我一直在等的那两张动漫DVD，在我当地的游戏店就能轻松买到。如果你有钱没处花就买吧，我真希望能退款。
有点不靠谱，人手严重不足，客服相当差，但有官方授权的周边商品，这确实差别很大，因为它能证明是正规的。我从那买了几样东西，体验一直还算顺利。
共 102 条符合条件的评价
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