Rightstufanime is a great place to buy your manga and anime! I typically only buy manga as that's what I'm mostly into, though I do occasionally buy DVD's/Blu-rays. They have amazing packaging and I have yet to receive a damaged product from them. They also have nice sales every week and weekend which highlight different genres of manga, anime and more!
The only thing that has changed recently is that their free economic shipping price has changed from $50 to $75, which hasn't posed a problem for me as I normally make bigger purchases. Another problem that has occurred is that sometimes it takes months for my books to be packaged and shipped (though it may have to do with the fact that I usually buy a mix of in and out of stock books).
All in all rightstufanime is a great place to buy manga and anime, and even though the packaging and shipping may take a while, I think it's a fair trade off for the amazing deals that I get on my purchases!
I placed an order for about 20 manga volumes and went to check if they had been shipped, when i logged in my order was cancelled! The email went into my spam email that was asking for confirmation, but the sender name did not even come from "Rightstuf" it was under a name like "Robin" or "Rachel", which obviously matches the service as "junk". I called & left a message that said someone would return my call within 1 day, and I never received one. I called again, and was told that it was my fault that it got cancelled because I did not respond to a spam formatted email. I did not even receive any notification saying my order was cancelled, I wish I did because I was ready to spend a lot of money since I found the books I wanted at a good discount, and now the discount is unavailable. Customer service did nothing to keep me as a customer, and did not offer me any discount or alternatives. After my last order finally comes in, I will not be ordering from here again, I would rather order from a company that communicates with me and values me as a customer and not just a number.
Edit: the fact that this company will not acknowledge my review and will respond to others further proves they do not care about their customers
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