这扇门很棒
Great door. Should send concrete anchors tho
关于 Safe & Vault Store.com
数据更新- 网站
- www.safeandvaultstore.com
- 分类
- 家居与园艺
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 86 条评价
- 差评回复率
- 93%（14/15 条）
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商家自述
SafeandVaultStore.com是领先的在线零售商，提供广泛的保险箱和安全解决方案，适用于住宅和商业环境，包括定制安全解决方案。选购我们的保险箱特价与折扣枪支与步枪保险箱手枪保险箱防盗与防火保险箱防火保险箱与防水箱
以上内容由商家自行提供，未经平台核实。Safe & Vault Store.com靠谱吗？
Safe & Vault Store.com（www.safeandvaultstore.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 200 条用户评价，属于家居与园艺分类，口碑优秀。好评高度一致，90% 的评价为 4 星及以上；商家回复了 93% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-04。
评价综述
AI 生成在评估的88条评论中，绝大多数消费者对这家公司有着非常好的体验。消费者经常提到，客服人员在解答复杂问题和指导个人购买以确保完全满意时，表现得格外乐于助人、知识渊博且耐心。人们还赞赏其异常快速的配送服务，指出大件物品包装完好、完整无损，且与网上描述完全一致。 部分消费者对偶尔的运输延误和令人沮丧的订单处理问题表示不满，这些问题显著拖慢了整体发货速度。少数顾客还报告收到了损坏的商品，或在初次安装和日常测试时遇到产品功能方面的意外问题。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
我的门到货时有损坏，焊缝也不…
my door came damaged and with welds not all the way welded
Safe & Vault Store.com 回复2025-05-22
We’re very sorry to hear your door arrived damaged and that the welds were incomplete. We take product quality and customer satisfaction very seriously. However, we couldn’t find any record of your order or communication in our system regarding this issue. Please reach out to our team at [email protected] or call us at 800-207-2259 so we can make this right for you. We’re happy to review your case and find a resolution, whether that’s a replacement, repair, or refund depending on the situation. We’re committed to resolving this quickly and appreciate the opportunity to assist you.
安全性与描述完全一致
与描述的完全一样安全。准确的尺寸和规格。交付的时间确实比预期的要多，但交付是尽可能完美的。包装完好，具有足够的防损坏保护。保险箱到达时的盒子放在木托盘上，但纸板箱的底部被切掉，因此抬起盒子并检查保险箱很简单。司机提出将包装材料拿走。尽管按照要求花了一些时间将保险箱带入我们的车库，但他还是拒绝给小费。本来想把它推进屋里的，但我们还没准备好。
一切如预期般顺利
Everything went as expected, smooth and easy until it came to putting the lag bolts in. The socket that was sent with the kit worked great for the hinge side, however when it came to the dead bolt side the shoulder on the socket was to big to fit in the whole. I then had to take a grinder to the socket to shave the shoulder down to get the depth needed to tighten the lag bolts.
响应迅速
Quick response time; didn't have the answer immediately available but did offer to make the contact needed to get the answer; friendly
Simon 提供了快速专业的…
Simon provided quick professional friendly replies to our questions. We bought the safe we needed and feel extremely well informed about our purchase. we look forward to the delivery process.
购物体验轻松便捷
Great availability of excellent products at a good price.
网站非常清晰易用
Very clear and easy to use website. Easy to read dimensions and options on the vault doors. That's lady on the chat was helpful as well.
符合所有预期。
帮忙解答了兼容性问题。
The response from the customer service answered my question and relayed information from the manufacturer about my inquiry.
Safe & Vault Store.com 回复2025-04-18
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and truly understand your frustration. It looks like your chat message came in before our customer service team was online for the day. We always aim to respond promptly during business hours, but it appears your inquiry came through before we opened, which is why there was a delay. We’d still love to help with your question — feel free to reach back out via chat, phone, or email and we’ll make it a priority to assist you. Thanks again for bringing this to our attention.
保险箱不错，但快递公司很坑…
The safe and vault store themselves were great. Happy wit the product. Extremely unhappy with the shipping company/delivery company they used.
Safe & Vault Store.com 回复2025-04-14
Thank you for your feedback and for choosing SafeandVaultStore.com. We're glad to hear that you're happy with the product and our service! We’re sorry to hear that your experience with the delivery company did not meet expectations. While we work with third-party carriers for shipping, we understand how important a smooth delivery process is and we’re actively working to improve this part of the experience. If you haven’t already, please reach out to our customer service team—we’d be happy to follow up with the carrier on your behalf and see how we can make things right. Thanks again for your honest review!
客服人员。
The representative. Guided me through the whole process. Product was delivered on time.It was clean and no damage. Thank you
对我的聊天问题回复很快。
quick answer to my chat question. waiting on order to arrive next week, so standby….
评价都出来了，产品还没到
Company keeps asking me for a review but, my vault door has yet to arrive as of 4-10-25.
Safe & Vault Store.com 回复2025-04-11
Thank you for your review. I'm sorry for the delay on your order. It looks like your vault door is scheduled to ship out by the end of next week. It's finished and just needs a few finishing touches and packaging and it will go out the door. We will e-mail you the tracking information as soon as it ships out. Thank you for your business, we appreciate it.
店员人超好
great product availability and knowledgeable staff
运输箱都快散架了！
The shipping crate was probably beyond the control of the Safe and Vault Store, but I have to mention that the condition of the receiving box was in very poor shape! I'm glad the interior components were unscathed due to the extra packing material and the design of the stacking structure for the safe pieces. I did not complain about this since everything was undamaged, but I'll mention it here in this review. The shipment was ahead of schedule and the estimate provided by S&VS was accurate. I may buy another item in the near future, depending on my needs!
客服很棒
Great customer service. Great product.
保险箱收到时完好无损
Safe came great condition, delivery was on time Would buy again.
客服很棒
Working with their customer service was a great experience. They answer my emails very quickly and always has a quality answer.
我联系的那位女士帮我处理了…
The person I talked with took care of me very quick and was vert friendly. Anglia Blevin may not be spelled correctly. But very cute.
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