Shades of Light

Ellen, Thank you for submitting your review. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team already, and we have sent a follow-up email. If you’d like to share anything more about your experience, or have any questions, please don't hesitate to contact us by phone (1-800-262-6612) or email: [email protected].

Kimberly, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!

Robin, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.

Connie, Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!

We appreciate your feedback and are sorry to hear that you were not able to get the desired return information. We can appreciate your frustration and apologize for any inconvenience this may have caused you. After reviewing your order, it does not appear we’ve had a chance to speak to you to determine the best way to resolve this issue. We will be reaching out to you shortly. You are also welcome to contact us by phone (1-800-262-6612) or email: [email protected].

Julia, Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and a solution is being finalized. If you’d like to share anything more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].

Carmen, We appreciate your feedback and are sorry to hear that you encountered issues when attempting to cancel. We can appreciate your frustration and apologize for any inconvenience this may have caused you. In reviewing your order, it appears you have been in contact with our Customer Service team and a solution is being finalized. You are also welcome to contact us by phone 800-262-6612 or by email: [email protected] if you need any updates or additional assistance.

Staci, Thank you for your review! We’re happy that your experience with us met your expectations and that the installation went well. We look forward to working with you again on your future projects!

Cara, Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Kathryn, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!

Terri, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!

Nettie, Thank you for your review! A great web experience is an important first step in letting our customers know that we are committed to providing first-class customer service and the highest quality products available. We regularly review our online content to make sure it meets that standard and are ecstatic that your experience has been a positive one. If you need any additional products for your project, please let us know and we would love to help you again!

Liz, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We do apologize for the difficulty with globe installation. If you need any additional assistance or products for your project, please let us know and we would love to help you again!

Laura, Thank you for submitting your review. We are sorry that you were not shipped the correct item for your order. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and that the missing item is on order. We hope that the replacement process, while unplanned, is easy and efficient. If you need anything please don't hesitate to contact us at your convenience by phone (1-800-262-6612) or email: [email protected].

Wendy, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We’re so glad that our piece was the right fit for your space. If you need any additional products for your project, please let us know if we would love to help you again!

Donna, Thanks for your review! We are so happy that your experience has been a positive one, and that our piece was the right fit for your space. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!

Marion, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

John, We’re happy that your experience with us met your expectations and that the installation went well. We're so happy to hear that your product arrived quickly and in good condition! We're glad you were able to complete the installation and that you love the final look! We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. We look forward to working with you again on your future projects!

Deb, Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We understand how stressful it can be to keep projects on track, so our Shipping Department also works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We’re so glad that our piece was the right fit for your space! We appreciate your business and look forward to working with you again!

Susan, Thank you for your review! We are so happy that your experience has been a positive one. We appreciate you taking the time to provide feedback on your experience. One of our goals is to deliver high quality products that help you to realize the vision you have for your home. We take great care to package your order in a way that protects the items from unwanted damage during the shipping process. This includes steps such as double boxing for ground shipments, shipping some items in multiple boxes, or shipping by freight carrier for larger or more delicate pieces. While these extra steps do add some additional shipping costs, it is done with an eye towards making sure that your purchase is delivered in the best possible condition and is ready to install when the time comes. Please do not hesitate to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any assistance.