Shades of Light (www.shadesoflight.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
Beautiful light fixtures arrived in a timely manner.
Reply from Shades of Light2026-08-07
Karen,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
J
John L Yacina · 3 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
Nice fixture
Nice fixture. Well made. Only issue is that it’s rather expensive.
J
Jim Wilson · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
Products were exactly as represented on…
Products were exactly as represented on the website. Packaging was excellent. Would have given 5 stars had it not been for the expensive shipping costs.
Reply from Shades of Light2026-08-06
Jim,
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We take great care to package your order in a way that protects the items from unwanted damage during the shipping process. This includes steps such as double boxing for ground shipments, shipping some items in multiple boxes, or shipping by freight carrier for larger or more delicate pieces. While these extra steps do add some additional shipping costs, it is done with an eye towards making sure that your purchase is delivered in the best possible condition and is ready to install when the time comes. We appreciate your business and look forward to working with you again!
M
Mary · 2 reviews · Verified · Experienced 2026-07-12 ·
★★★★★
Beautiful chandelier
Beautiful chandelier. Fast shipping
The entire transaction went smoothly
Reply from Shades of Light2026-08-04
Mary,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We're also glad that our light fixture was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!
The pendent lights are beautiful, however the pictures on the website show way more "swirls" of blue and that's what I loved about them. The ones received did not have as many "swirls". A little disappointed but they are still very pretty.
Reply from Shades of Light2026-08-04
Diane,
Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. If you need any additional products for your project, please let us know and we would love to help you again!
Great products, EXCELLENT CUSTOMER SERVICE, Trade discount is very good. Couldn't ask for more help, client is thrilled.
Reply from Shades of Light2026-08-04
Douglas,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Edward,
We appreciate your feedback and are sorry to hear that the item arrived damaged. We can appreciate your frustration and apologize for any delays this error may have caused you. After reviewing your order, it does not appear we’ve had a chance to speak to you to determine the best way to resolve this issue. We will be reaching out to you shortly. You are also welcome to contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
Delivery was quick and lights were very well packaged. Fixtures are beautiful!
Reply from Shades of Light2026-07-30
Heidi,
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item or a delay in shipping to interfere with your project. We know how fragile our items can be and how valuable your time is, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition and in a timely manner. We appreciate your business and look forward to working with you again!
You have beautiful lights and they were well packed for shipping.
Reply from Shades of Light2026-07-30
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
Did not get an email confirmation could have used that
Reply from Shades of Light2026-07-30
Maureen,
Thank you for your review! We understand the importance of receiving timely confirmations and regret any inconvenience this may have caused. We are always working to improve our processes. If you need any additional assistance or products for your project, please let us know and we would love to help you again!
The shipping and transaction went as smoothly as possible. The merchandise was as described. It was a pleasure doing business with this company.
Reply from Shades of Light2026-07-29
Victoria,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Purchased 2 lights and they arrived together at my door promptly! Exactly what I ordered and they look great. Decent prices, also. Very happy with the whole experience!
Reply from Shades of Light2026-07-28
Julie,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
Beautiful chandelier! It was exactly like the photo in your catalog and online. Great price, fast shipping, and we couldn't be happier.
Reply from Shades of Light2026-07-27
Gwen,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
I’m really impressed with the quality and look of the light. And very satisfied with the excellent packaging using non-styrofoam.
Reply from Shades of Light2026-07-27
John,
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
V
Virginia · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Elegant Lighting
I was impressed with the quality, beauty and selection of the products offered by Shades of Light.
Reply from Shades of Light2026-07-27
Virginia,
Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. If you need any additional products for your project, please let us know and we would love to help you again!
I love this light so much that I bought too. It’s very elegant and can be hung at different levels for different rooms. I have this light in my dining room and in my living room.
Reply from Shades of Light2026-07-27
Dana,
Thank you for your review! We’re so glad that our chandelier was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!
Unique and excellent craftsmanship within my pottery-style pendant light
I absolutely love the pendant light I purchased; however I wasn’t happy with the first one that arrived. It is a handmade pottery style light and it appeared to have a line carved in one side. The company responded immediately and sent me a new light within a couple days that was perfect! Their packaging is impressive, so there is no need to worry about receiving a broken item. They have unique products and excellent customer service. I am often nervous to spend too much on a product I haven’t had a chance to see in person, but Shades of Light’s quality guarantee eliminates the concern of not getting what you expected. I have other lights I need to order and I will be using them again.
Reply from Shades of Light2026-07-22
Michelle,
Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
P
Paul · 2 reviews · Verified · Experienced 2026-07-12 ·
★★★★★
Delivery was on time
On time delivery. Have not opened box yet, waiting for the installer
Reply from Shades of Light2026-07-22
Paul,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
C
CM · 1 review · Verified · Experienced 2026-07-12 ·
★★★★★
The light fixture was as described and…
The light fixture was as described and good quality and delivered quickly and packaged with care
Reply from Shades of Light2026-07-22
Christie,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again
