Shades of Light (www.shadesoflight.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
Jill, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
Beautiful product delivered in a timely manor
Michael, Thank you so much for your review! We’re happy we could help you with your design and look forward to doing so again in the future!
Teya, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
We saw some very beautiful pendant lights on your website and ordered them for our new house. They were packaged VERY carefully to arrive in one piece and we were thrilled to receive them in excellent condition. Very happy with purchase and shipping experience.
Charles, Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
I found the perfect light for my “vintage “ inspired bathroom. Price/quality/delivery time all made this a great experience. Highly recommend for anyone who is looking for a good source.
Melinda, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
I actually was afraid of ordering from a new company as I always order from Amazon. They did answer me back after I ordered and told me when I should expect it didn’t come in then and I emailed again someone wrote back with my order number and it did come in a day late, but that was totally fine. The light is beautiful absolutely much brighter than I expected. I was very pleasantly surprised ordering from this company! Wish I could share the photo that I put up in my art studio! It’s gorgeous, brings in so much light and happiness
Rebecca, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook.
The light fixtures are handsome. I like the design. But their installation was poor -- poorly designed. The electrician had to cobble together parts from the old fixtures and cut off screws. Classic bad interior design.
Tamale, Thank you so much for your review! We’re happy we could help you with your design. If you need any additional assistance, please let us know we would love to help you!
The lighting options are all excellent, as is customer service.
Valerie, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Your selection is amazing. You kept me posted when there was a delay. It came well packaged and with no damage. It looks so so good installed.
Jan, Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook.
Excellent lights and delivery was faster than expected.
Anthony, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Packing of my lamp was impeccable! Lamp was great quality and unique!
Thanks for your review! The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
We love the pendant lights, but unfortunately they aren’t giving us the kind of light we need, so we will be returning them. What was truly amazing is how fast they got here, and how they were packed so very well!!! We will look again for what we provided instead- we love your products!!
Bev, Thank you for your review! We are so happy that your experience has been a positive one and we understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. If you need any additional assistance or products for your project, please let us know we would love to help you again!
Nice people, but their return policy make you pay original shipping, taxes and return shipping cost is ridiculous. They pocket tax and other cost. This is a design company and not all products look the same as a picture online. It cost me almost $600…much better company’s in their product space that will work with you.
Gary, Thank you for providing feedback regarding your recent order. We can understand that having to pay to purchase a return label for an item you aren’t happy with might be an unplanned expense, however in many cases return labels are provided free of charge. Returns on any damaged or defective items, or items that are not as pictured on our website, are provided free of charge. Similarly, if you are looking to exchange your purchase for a different item, we will gladly provide a free return label for the original items once the new items have been ordered. In cases where we do charge for return labels, the labels are offered at a discounted rate. You also have the option to select a carrier of your choice. For more information regarding our returns policy, we encourage you to visit the Returns Policy on our website: https://www.shadesoflight.com/pages/returns , or contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected] to review your order and discuss your options.
Delivery with care and exactly what I expected. Love my light fixture!
Denise, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
We just love our Circle Sphere pendants from Shades of Light!! We wanted to review them bc when we shopped for pendants for our kitchen renovation we couldn’t find any customer images for the ones we liked. These pendants are so beautiful and are a focal point of the kitchen. They aren’t overwhelming- we have 2 of the 18” wide on a just over 8’ island. Absolutely stunning. We initially went bigger and customer service was easy to work with for exchanging size. I’m still trying to figure out how to post a picture of how amazing they look…
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook. We appreciate your business and look forward to working with you again!
DO NOT SHOP HERE. Returns are a nightmare - you have to provide and pay for your own shipping label, and then wait OVER A MONTH to get your refund. Even then, when you finally get it, they'll claim they needed to take out a restocking fee because the item wasn't in perfect condition (a complete lie). AVOID AVOID AVOID
Stacy, Thank you for your review. We are sorry to hear that your returns experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team and a resolution has been reached. If you’d like to share more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
Joseph, Thank you for your review! We’re so glad that our outdoor light was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!
We experienced multiple issues with a single lighting order from Shades of Light that point to serious quality control problems. Over the course of this order: We were sent incorrect parts twice, each time with instructions for a different fixture Canopies for what were supposed to be identical fixtures arrived in drastically different sizes After installation, it became clear that the fixtures themselves were not consistent — the crowns were different sizes, causing the lights to hang visibly uneven next to each other Each issue required additional coordination and repeat electrician visits on an active project. While mistakes happen, the larger concern was how the situation was handled. After several documented failures, we requested a supervisor call and experienced days of delay with no follow-through, despite being told someone would reach out. The lack of urgency and management involvement was disappointing. As a professional contractor, we recommended Shades of Light in good faith, and these issues reflected poorly on us with our client. This combination of quality control failures and slow escalation response does not build confidence or support repeat business.
Thank you for your review. We are sorry to hear that your experience with Shades of Light was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, timely, and professional manner. It does appear that you have spoken with a member of our Customer Service leadership team. Your feedback is valuable, and we will review our processes to prevent similar situations. If you’d like to share more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
I have previously ordered from Shades of Light several times and had a great experience - good quality product and fast shipping. My most recent experience has been left me not wanting to order again. I choose this company because of their high end designs but when I ordered a ceiling fan I was surprised to find it delivered in a box by another brand. This brand wasn’t mentioned in the shades of light name so I search it and come to find out it’s a standard ceiling fan that I could have purchased at Home Depot or Lowe’s for 100$ less! Plus avoided the 30$ shipping! I emailed customer service and they said they have an exclusive only section but not everything is exclusive. No offer to price match and they told me I would have to pay return shipping. The box was damaged so fortunately I was able to send it back after talking with a more helpful rep but this lack of transparency is unsettling. Additionally I ordered a flush mount light which did not work in my renovation. I paid to ship it back. I STILL have not received a refund for both of these returns after weeks! I have followed up multiple times. Apparently it can take 30+ days? No thanks - I’ll be ordering from Home Depot next time.
Olivia, Thank you for sharing your feedback about your recent order. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be to face unexpected costs or confusion around product details. While return labels are provided at no cost for items that arrive damaged, defective, or not as represented on our website, we understand this situation still caused inconvenience, and we apologize for that. Regarding pricing, our items are listed based on the manufacturer’s required guidelines, which unfortunately means we’re not able to offer price matching. Similarly, some of our contracts limit the manufacturer information we can display online, though we do offer both exclusive designs and pieces sourced directly through our partners. We would appreciate the opportunity to review your order in detail and work toward a resolution. Please feel free to reach out to our Customer Service team at 1-800-262-6612 or [email protected] so we can assist you personally.
I purchased, Hazy Lining Chandelier CH21129 BK. Black / Hazy Glass I like it but when assembling found its missing two thumb screws. (it requires multiple to hold on the glass panels) I contacted customer service and was asked to email pictures and some other information. Its TWO thumb SCREWS and its being researched and some kind of claim being filed for a a couple of screws if I follow their process correctly. I can google and find my own screws (they cost a couple dollars) but for $700 I would expect this company to better. I won't purchase anymore premium lights from this company because they have made a small problem - PAINFULL to solve and it is not my fault. Not at all a premium experience.
Stan, Thank you for submitting your review. We are sorry to hear that there was an issue with your item missing parts. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. One of our senior agents has reached out to you. If you would like further assistance, please give us a call at 1-800-262-6612 or email our customer service team at [email protected].
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