Shades of Light (www.shadesoflight.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered several lights for my remodeled kitchen. One of the lights was missing in the box. After calling customer support the light was promptly shipped. The customer support rep was kind, efficient and helpful and sent an email to follow up and update me with shipping status. I returned 2 lights and am waiting on refunds but the customer rep that helped me with that was very efficient as well. The lights I kept are lovely and I am so pleased.
Reply from Shades of Light2025-08-07
Kristine,
Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
a
alice · 1 review · Verified · Experienced 2025-07-24 ·
★★★★★
The Andromeda pendant lights are…
The Andromeda pendant lights are beautiful and very securely packaged!! 🤩💯
Reply from Shades of Light2025-08-07
Alice,
Thanks for your review! We are so happy that your experience has been a positive one. We’re so glad that our item was the right fit for your space. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
V
VS · 1 review · Verified · Experienced 2025-07-24 ·
★★★★★
Happy Customer
The mirror I purchased exceeds my expectations. It is simply beautiful.
Reply from Shades of Light2025-08-07
Valla,
Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. If you need any additional products for your project, please let us know and we would love to help you again!
H
Helen Lee Potter · 4 reviews · Verified · Experienced 2025-07-23 ·
Customer service professional and cares about quality of their products and customer satisfaction. Interesting variety of lighting through floor accents to make a home your own
Reply from Shades of Light2025-08-01
Cheryl,
Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
J
Jean Marie · 2 reviews · Verified · Experienced 2025-07-21 ·
★★★★★
Great customer service
Great customer service - received chandelier within 2 days. Securely packaged and shipped. High quality product. Beautiful style.
Reply from Shades of Light2025-08-01
Jean Marie,
Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
I love every light I have received from Shades of Light. Each person who I spoke with over the phone was very professional, helpful and kind.
Reply from Shades of Light2025-07-30
Terri,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
I had my bathroom remodeled and found the perfect light for above my vanity. Unfortunately it was lost in the mail. The person I have been in contact the most, Holly, has been very helpful in the process of getting the light replaced. She has followed up with me twice so far to let me know the status of FedEx's investigation into where it might have been delivered and to let me know that a replacement would be sent out with a little delay because they are going through a company wide software update. I will update my review once the product actually arrives, but the customer service has been wonderful.
Reply from Shades of Light2025-08-01
Thank you for your review! We are sorry to hear that the item was lost in transit. We understand that these types of issues can have a big impact on the completion of your project. We are ecstatic that your experience has been a positive one overall. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
Melissa,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
One of the light bulbs arrived broken in box a 6.00 item and it’s been a hassle to get a replacement for a six dollar item
The light fixture is beautiful and arrived on time
Reply from Shades of Light2025-08-01
Wes,
Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. In reviewing your order, it appears you have been in contact with our Customer Service team and a solution is being finalized. While we are sorry that your initial experience was not positive, it is our intention to resolve this matter as quickly and professionally as possible. Please reach out to us if you need any updates or additional assistance. Our toll-free number is: 1-800-262-6612 and out email address is: [email protected]
J
Jennifer · 1 review · Verified · Experienced 2025-07-18 ·
★★★★★
I am still waiting on part of an order…
I am still waiting on part of an order although it says it is delivered. I have reached out to customer service twice - once via phone and once via email. The CS phone rep was supposed to email me back with resolution, I never heard back. Still waiting on an email response.
Reply from Shades of Light2025-07-30
Jennifer,
We appreciate your feedback and are sorry to hear that you are still awaiting an item. We can appreciate your frustration and apologize for any delays this error may have caused you. After reviewing your order, it does not appear we’ve had a chance to speak to you to determine the best way to resolve this issue. We will be reaching out to you shortly. You are also welcome to contact us at (1-800-262-6612) or email: [email protected].
L
Linda · 1 review · Verified · Experienced 2025-06-17 ·
★★★★★
Package arrived on time and packed very…
Package arrived on time and packed very securely.
Reply from Shades of Light2025-07-29
Linda,
Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
S
Susan · 2 reviews · Verified · Experienced 2025-07-18 ·
★★★★★
It was ok but light shade way too big
It was ok but light shade way too big. Awaiting a refund. I shipped it back at a big cost. 60 dollars both ways
Reply from Shades of Light2025-08-19
Susan,
We appreciate your feedback and are sorry to hear that the shade was larger than expected. Our goal as a company is to offer a variety of options to meet the needs of almost any project and style. We will be happy to review your order for an update and work with you to find other options for your home. You are welcome to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any additional assistance.
Great service. Merchandise was here on time. I would buy from this company again.
Reply from Shades of Light2025-07-28
Diane,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
D
Duke · 1 review · Verified · Experienced 2025-07-17 ·
★★★★★
Terrible Inventory & Customer Service
I purchased 2 identical pendant lights for our kitchen island. One was shipped out before informing us that the other pendant was not available. I had to call 3 times about sending the pendant back. I still have not received the FedEx return label & need to call again. This pendant should never have been made available for sale if it was not available!
Reply from Shades of Light2025-07-29
Duke
Thank you for your feedback regarding your recent order. We sincerely apologize for any miscommunication regarding the availability of your items and that your experience was not positive. There are a few scenarios that may explain the discrepancy. The inventory availability listed on our website is updated several times throughout the day; however, items are allocated on a first-come, first-served basis. It is possible that your item might have been allocated to an earlier customer in between our inventory updates to the website. In other cases, if an item is pulled for shipping but does not pass our quality inspection, it will not be shipped. If you would like to review your order and discuss available options, please contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected].
Ceiling light came very quickly. It was exactly as pictured. Very high quality. Nicely packaged
Reply from Shades of Light2025-07-28
Sandra,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service. We’re so glad your pieces exceeded your expectations and worked so well with your design. If you need any additional products, please let us know and we would love to help you again!
The lights came amazingly packed and on time. They are more beautiful in person
My only criticism would be the wires are hard to tell apart, white and clear are pretty close. The green one was good. Thank you
We love them!
Reply from Shades of Light2025-07-25
Sandi,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
Joan,
Thank you for your review! We’re so glad that our piece was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!
Crazy quick delivery, the vanity light is a huge improvement to our bathroom!
Reply from Shades of Light2025-07-25
Mary,
Thanks for your review! We are so happy that your experience has been a positive one. Our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. We appreciate your business and look forward to working with you again!
K
KAY HALL · 5 reviews · Verified · Experienced 2025-07-14 ·
★★★★★
Great cuwonderful producttomer service
Great customer service, fantastic shipping time, and the lamp is stunning! I wish I'd heard of you when I had my design studio............. k hall
Reply from Shades of Light2025-07-28
Kay,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
