Shades of Light (www.shadesoflight.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Marsha · 1 review · Experienced 2025-10-28 ·
★★★★★
I purchased the Blanche mirror
I purchased the Blanche mirror. It was packaged very safely and securely. The quality is wonderful. A solidly made lovely mirror. the gold is a lovely soft shade. I love this mirror. simple design but solid and lovely. thank you
Reply from Shades of Light2025-10-30
Marsha,
Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
Ordered two lanterns for our Summer house front porch. One arrived with broken pane. It was a giant pain to get them to replace it and took a long time. We had to return home and ended up installing it with the missing pane on the back so you don’t see it. Not impressed. 10/25/25 UPDATE: The AI customer reply to this review claimed that they were taking my return seriousoy but did not in any way address the return process including having to take photos of the packaging, saving the packaging and the timeline (too long) which was the basis of my original complaint. Way too much effort expended on my end for a replacement pane of glass.
Reply from Shades of Light2025-10-25
Elizabeth,
Thank you for submitting your review. We are sorry to hear that there was an issue with your item missing parts. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and the missing part has been shipped to you. We hope that the replacement process, while unplanned, was easy and efficient. If you’d like any further assistance, please contact us by phone (1-800-262-6612) or email: [email protected].
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Mary S · 5 reviews · Verified · Experienced 2025-07-18 ·
★★★★★
Beautiful fixtures
Love my beautiful and unique light fixtures and received them quickly. Only problem is that a finial was missing. Customer service was great, but the only resolution would be to get a whole new unit which I considered a waste. Plus I cannot find a matching finial anywhere online.
Reply from Shades of Light2025-10-09
Mary,
Thank you for your review! We are ecstatic that your experience has been a positive one. We firmly believe that brand loyalty starts with great products and even better customer service. Please don't hesitate to reach out if you change your mind and want the full replacement. Please let us know and we would love to help you!
Rachel,
Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
Great product. Very well made. Shipping was quick and very happy with the overall experience. Thanks
Reply from Shades of Light2025-10-08
Thomas,
Thank you so much for your review! We’re happy we could help you with your design. We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
When considering shopping on the other side of the USA, we in Alaska wonder if our purchase will arrive broken. My bathroom light was packaged very well and I will shop here again.
Thank you
Reply from Shades of Light2025-10-01
Michelle,
Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky and safely as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
I was not happy with the items I purchased - they did not appear in person as they did in the pictures online. I contacted your customer service to initiate a return two weeks+ ago, and was told that return labels would be sent to my email. As of yesterday, 9/22/25, I had not received the labels (how long does it take to generate return labels??), and I again, called you customer service office. The nice lady I spoke with told me she would make sure the labels got sent no later than today (9/23), and I still have not seen the labels so that I can return the items that I am not happy with.
Reply from Shades of Light2025-09-29
We appreciate your feedback and are sorry to hear that the quality of your items was not to your expectations. Our goal as a company is to offer a variety of options to meet the needs of almost any project, style, and budget. Feedback of this nature is important for us to know if we are meeting those standards. We are also sorry to hear that your experience with our Customer Service team was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, courteous, professional and timely manner. A member of our Leadership team will review your recent communications with our team and will be reaching out to you shortly.
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MiLar · 1 review · Experienced 2025-09-19 ·
★★★★★
Don't Purchase from Shades of Light
UPDATE 10/30/2025:
We returned the light fixture a month ago and still have not received our refund. We checked proof of delivery and it was received/signed for on 10/8/2025. They either are extremely unorganized or are being very shady and trying to keep our money. Emailed about it, even though it shouldn't be up to us to continue to manage things for them. Their response to this to email customer service or call them is a joke too. We've been emailing with customer service, they don't even bother to reach out personally.
Terrible experience with Shades of Light. They've shipped us items that came completely broken/shattered multiple times. One order was lost in delivery, unbeknownst to them, and was only reshipped when we notified them we never received it. We had asked if the exterior light came with a post and the person we were speaking to confirmed it did. Then we told them it didn't and they basically said, oops sorry we can give you a refund if you want. The people working there obviously have no knowledge of the products at their own job. Don't purchase from this company, it's a headache and waste of time. Wish I could provide screenshots of the interactions.
Reply from Shades of Light2025-09-22
MiLar,
We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. If you are able, please contact us by phone (1-800-262-6612) or email: [email protected], so that one of our senior agents can assist with this issue.
While I absolutely love my light, I’d never purchase from shades of light again. The customer service has been terrible (I never write reviews, and I’m not one to complain typically). First, I ordered a cream sconce, and when it came I was certain I was sent the wrong one by mistake because it was so grey. I reached out and they informed me this is just the color. No problem, I wanted to exchange for the all brass instead. However, since then I’ve had to follow up constantly to get return labels, information on my new shipment, and I’m still after 2 months trying to get the other half of my $225 refund. Apparently $115 of it was for shipping and they are working on getting that back to me? I followed up after 2 weeks of waiting for that refund 4 days ago and have gotten no answer. At this point, it looks like that money is just gone.
Reply from Shades of Light2025-09-22
Danielle,
Thank you for your review. We are sorry to hear that your experience with our Customer Service team was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, courteous, and professional manner. A member of our Leadership team will review your recent communications with our team and will be reaching out to you within 2 business days.
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Mary skelton · 3 reviews · Experienced 2025-09-16 ·
★★★★★
they shipped a light to me broken and…
they shipped a light to me broken and instead of offering me some sort of refund they offered me 20% off a NEW LIGHT!? the last thing i want is to give them more money or buy another thing from them. i will be purchasing from another store.
Reply from Shades of Light2025-09-18
Mary,
We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. If you are able, please contact us by phone (1-800-262-6612) or email: [email protected], so that one of our senior agents can assist with this issue.
Easy, straightforward, & packaging was excellent for mirror. Lovely products.
Reply from Shades of Light2025-09-03
Sylvia,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Do NOT use Shades of Light! Use other authorized distributor. They are dishonest in their pricing. Honored the catalog after order review, then added $59 for shipping. Be aware of pricing manipulation of product and shipping charges. Lumens better vendor!!
Reply from Shades of Light2025-08-21
Ricardo,
We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. You can contact us by phone (1-800-262-6612) or email: [email protected].
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Chad · 1 review · Verified · Experienced 2025-07-27 ·
★★★★★
Light
Light. Came damaged. Clearly someone knew it was damaged because the box was taped up. Now I need to send multiple emails with multiple pics ( that have been sent twice ). Still hasn’t been resolved. I need to know how to return the damaged light and I need a new light.
Reply from Shades of Light2025-08-14
Chad,
Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and a solution is being finalized. If you’d like to share anything more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
The quality of the mirror we purchased is unlike none we've ever seen...and I mean that in a very positive way! It is gorgeous and the mirror glass itself seems to be of superior quality to the "average" mirror. Was very impressed with the care taken in packaging and shipping vie FedEx Freight. Wife is VERY happy!
Reply from Shades of Light2025-08-12
Kevin,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
It was easy to order and the product arrived quickly.
Reply from Shades of Light2025-08-12
Sharon,
Thank you for your review! We’re happy that your experience with us met your expectations. We look forward to working with you again on your future projects!
I appreciate the ease of setting up my return. The agent was very helpful and answered all my questions.
I was able to place an order for an alternate fixture as well. I appreciate the communications (confirmations and shipping updates) too.
Reply from Shades of Light2025-08-12
Michelle,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
The items didn't work out. The only way we could try them was by ordering them on line. But they are too big for our space. The return has been a nightmare. Not only did the shipping cost $42, we have to pay $9 each return shipping label. This is no way for online shopping to be handled. I will be giving this a very bad review.
Reply from Shades of Light2025-08-14
Lorraine,
Thank you for providing feedback regarding your recent order. We can understand that having to pay to purchase a return label for an item you aren’t happy with might be an unplanned expense, however in many cases return labels are provided free of charge. Returns on any damaged or defective items, or items that are not as pictured on our website, are provided free of charge. Similarly, if you are looking to exchange your purchase for a different item, we will gladly provide a free return label for the original items once the new items have been ordered. In cases where we do charge for return labels, the labels are offered at a discounted rate. You also have the option to select a carrier of your choice.
For more information regarding our returns policy, we encourage you to visit the Returns Policy on our website: https://www.shadesoflight.com/pages/returns , or contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected] to review your order and discuss your options.
Sent to the wrong address and has been difficult to get it changed. The workers have been helpful but experience is frustrating.
Reply from Shades of Light2025-08-21
Michelle,
Thank you for submitting your review. We are sorry to hear of the challenges you encountered with your shipment. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with a member of our Customer Service leadership team for further assistance. If you’d like to share more about your experience, please contact us by phone (1-800-262-6612) or email: [email protected].
K
Karla · 1 review · Verified · Experienced 2025-07-26 ·
★★★★★
The description of the color brushed…
The description of the color brushed gold is not what I would call correct its def brass maybe antique brass It does not match me beautiful brushed gold faucet .
Reply from Shades of Light2025-08-14
Karla,
We appreciate your feedback and are sorry to hear that the brushed gold coloring of your item was not to your expectations. Our goal as a company is to offer a variety of options to meet the needs of almost any project, style, and budget. Feedback of this nature is important for us to know if we are meeting those standards. We will be happy to review your order and work with you to find other options for your home. We will be reaching out to you shortly. You are also welcome to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any updates or additional assistance.
D
Daniel S · 2 reviews · Verified · Experienced 2025-07-26 ·
★★★★★
Quick delivery and quality product..m
Reply from Shades of Light2025-08-07
Daniel,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. If you need any additional products for your project, please let us know if we would love to help you again!
