Shades of Light (www.shadesoflight.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 75% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
E
Ellen · 1 review · Verified · Experienced 2025-07-10 ·
★★★★★
Charged wrong price and haven’t seen…
Charged wrong price and haven’t seen the credit for correct price yet.
Reply from Shades of Light2025-07-21
Ellen,
Thank you for submitting your review. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team already, and we have sent a follow-up email. If you’d like to share anything more about your experience, or have any questions, please don't hesitate to contact us by phone (1-800-262-6612) or email: [email protected].
She took care of following up with me quickly. I had called 4 days earlier and told the order was shipping even though my email said back order. This person on Friday actually researched it.
Reply from Shades of Light2025-07-21
Kimberly,
Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
R
Robin · 5 reviews · Verified · Experienced 2025-07-10 ·
★★★★★
Shades of Light is my go-to home decorating store
Shades of Light has become my go-to for decorative electrical lighting. Recent purchases have included outdoor wall lanterns and an updated outdoor fan. Their curated product selection is varied and fit any style. The website is easy to navigate and offers essential details about its products. Checkout is simple and fast; shipping and delivery are easily traceable if you have an account. Excellent shopping experience and products.
Reply from Shades of Light2025-07-21
Robin,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
Order arrived in timely manner. Packaging for transport was superb. Fixture is exactly as pictured in catalog.
I will definitely order again from you in the future!!!! Thank you, Connie Hill
Reply from Shades of Light2025-07-21
Connie,
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
I've requested information regarding returns due to the fact the link was inoperable - with no response.
Reply from Shades of Light2025-07-16
We appreciate your feedback and are sorry to hear that you were not able to get the desired return information. We can appreciate your frustration and apologize for any inconvenience this may have caused you. After reviewing your order, it does not appear we’ve had a chance to speak to you to determine the best way to resolve this issue. We will be reaching out to you shortly. You are also welcome to contact us by phone (1-800-262-6612) or email: [email protected].
J
Julia · 1 review · Verified · Experienced 2025-07-05 ·
★★★★★
Frustrated
The light we received looks just like the website and we were pleased. When we wired the lights and installed the bulbs, other right bulb is brighter than the left even if we exchanged the bulbs. I have asked for help from customer service and we have not received an answer other than an automated response say 1 -2 days.
Reply from Shades of Light2025-07-17
Julia,
Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and a solution is being finalized. If you’d like to share anything more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
C
Carmen · 1 review · Verified · Experienced 2025-07-05 ·
★★★★★
Overpriced and they charge for shipping
I tried to cancel my order within minutes of placing the order and there was no place to cancel, not even through customer service. I know you do this on purpose but this caused me to have to receive the lights, then take them to FEDEX and I am STILL waiting for my credit. FYI, the reason for the cancel was I found the same lights on LUMENS with free shipping and for $85 less. The switch saved me almost $200 (bc you were changing me $70 to ship 2 lights). As a design professional I will be sure to tell my fellow designers about LUMENS
Reply from Shades of Light2025-07-17
Carmen,
We appreciate your feedback and are sorry to hear that you encountered issues when attempting to cancel. We can appreciate your frustration and apologize for any inconvenience this may have caused you. In reviewing your order, it appears you have been in contact with our Customer Service team and a solution is being finalized. You are also welcome to contact us by phone 800-262-6612 or by email: [email protected] if you need any updates or additional assistance.
Bathroom light was well packed, easy to install and arrived in a reasonable time.
Reply from Shades of Light2025-07-15
Staci,
Thank you for your review! We’re happy that your experience with us met your expectations and that the installation went well. We look forward to working with you again on your future projects!
C
CARA · 2 reviews · Verified · Experienced 2025-07-03 ·
★★★★★
Highly recommend
Items were shipped quickly and securely. The lights are beautiful and really add a touch of elegance to my kitchen.
Reply from Shades of Light2025-07-15
Cara,
Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
K
Kathryn N · 1 review · Experienced 2025-07-11 ·
★★★★★
Excellent quality lights, secure shipping, and professional interactions with Customer Service
I have purchased three chandeliers and two sconces from Shades of Light and they are beautiful and quality pieces. All lights were packaged very secure and the shipping was fast. I had a question and communicated with Customer Service who was prompt, professional, and provided me thorough and well-articulated answers. She appeared to guinely care about my needs as a customer. I will continue to shop from this company.
Reply from Shades of Light2025-07-14
Kathryn,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
I really liked the variety in the product selection. I was shopping at many stores looking for something unique and I found it at Shades of Light. I can't wait to see how it looks in my powder room.
Reply from Shades of Light2025-07-15
Terri,
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
The website was easy to navigate and I love the selection.
Reply from Shades of Light2025-07-14
Nettie,
Thank you for your review! A great web experience is an important first step in letting our customers know that we are committed to providing first-class customer service and the highest quality products available. We regularly review our online content to make sure it meets that standard and are ecstatic that your experience has been a positive one. If you need any additional products for your project, please let us know and we would love to help you again!
Happy with purchase but difficult globe attachment
Very happy with purchase. Looks great and good quality materials. Arrived well packaged and quickly. Only complaint is the globe was extremely difficult to affix because there was paint in the threads of the metal receptacle inside the fixture. We sanded and used a brush to clear out some of the paint. The globe is not completely screwed in but I am pretty sure it is screwed in enough that it will not fall off.
Reply from Shades of Light2025-07-14
Liz,
Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We do apologize for the difficulty with globe installation. If you need any additional assistance or products for your project, please let us know and we would love to help you again!
L
Laura from Pahrump · 3 reviews · Verified · Experienced 2025-06-30 ·
★★★★★
Waiting for Wrong
I only ordered one, expensive light, but when the package finally arrived, it was the wrong item!
Really?
Reply from Shades of Light2025-07-10
Laura,
Thank you for submitting your review. We are sorry that you were not shipped the correct item for your order. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and that the missing item is on order. We hope that the replacement process, while unplanned, is easy and efficient. If you need anything please don't hesitate to contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
Wendy,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We’re so glad that our piece was the right fit for your space. If you need any additional products for your project, please let us know if we would love to help you again!
D
Donna · 3 reviews · Verified · Experienced 2025-06-29 ·
★★★★★
The product arrived well packaged to…
The product arrived well packaged to prevent damage in transit. Instructions were clear and the light is as beautiful as I expected it to be.
Reply from Shades of Light2025-07-10
Donna,
Thanks for your review! We are so happy that your experience has been a positive one, and that our piece was the right fit for your space. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
I’ve always had a great experience w/Shsdes of Light. The design options and timeframe of shipping are great.
Reply from Shades of Light2025-07-10
Marion,
Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
Products shipped and arrived quickly. Good quality. Packaged nicely, directions clear and easy to understand. Fairly easy install with two people, except it’s challenging to get all the wires tucked up there with the remote receiver. But patience paid off and we got it. Looks great!
Reply from Shades of Light2025-07-07
John,
We’re happy that your experience with us met your expectations and that the installation went well. We're so happy to hear that your product arrived quickly and in good condition! We're glad you were able to complete the installation and that you love the final look! We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. We look forward to working with you again on your future projects!
D
Deb · 1 review · Verified · Experienced 2025-06-19 ·
★★★★★
Beautiful light
Beautiful light, great quality. Arrived in a timely manner and was packaged very well. A bit costly, but worth it as it is a unique piece!
Reply from Shades of Light2025-07-07
Deb,
Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We understand how stressful it can be to keep projects on track, so our Shipping Department also works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We’re so glad that our piece was the right fit for your space! We appreciate your business and look forward to working with you again!
S
Susan · 1 review · Verified · Experienced 2025-06-23 ·
★★★★★
Light came in perfectly
Light came in perfectly. Shipping is expensive
Reply from Shades of Light2025-07-07
Susan,
Thank you for your review! We are so happy that your experience has been a positive one. We appreciate you taking the time to provide feedback on your experience. One of our goals is to deliver high quality products that help you to realize the vision you have for your home. We take great care to package your order in a way that protects the items from unwanted damage during the shipping process. This includes steps such as double boxing for ground shipments, shipping some items in multiple boxes, or shipping by freight carrier for larger or more delicate pieces. While these extra steps do add some additional shipping costs, it is done with an eye towards making sure that your purchase is delivered in the best possible condition and is ready to install when the time comes. Please do not hesitate to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any assistance.
