Shades of Light

Marsha, Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Elizabeth, Thank you for submitting your review. We are sorry to hear that there was an issue with your item missing parts. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and the missing part has been shipped to you. We hope that the replacement process, while unplanned, was easy and efficient. If you’d like any further assistance, please contact us by phone (1-800-262-6612) or email: [email protected].

Mary, Thank you for your review! We are ecstatic that your experience has been a positive one. We firmly believe that brand loyalty starts with great products and even better customer service. Please don't hesitate to reach out if you change your mind and want the full replacement. Please let us know and we would love to help you!

Rachel, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!

Thomas, Thank you so much for your review! We’re happy we could help you with your design. We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Michelle, Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky and safely as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

We appreciate your feedback and are sorry to hear that the quality of your items was not to your expectations. Our goal as a company is to offer a variety of options to meet the needs of almost any project, style, and budget. Feedback of this nature is important for us to know if we are meeting those standards. We are also sorry to hear that your experience with our Customer Service team was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, courteous, professional and timely manner. A member of our Leadership team will review your recent communications with our team and will be reaching out to you shortly.

MiLar, We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. If you are able, please contact us by phone (1-800-262-6612) or email: [email protected], so that one of our senior agents can assist with this issue.

Danielle, Thank you for your review. We are sorry to hear that your experience with our Customer Service team was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, courteous, and professional manner. A member of our Leadership team will review your recent communications with our team and will be reaching out to you within 2 business days.

Mary, We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. If you are able, please contact us by phone (1-800-262-6612) or email: [email protected], so that one of our senior agents can assist with this issue.

Sylvia, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.

Ricardo, We appreciate you taking the time to provide feedback on your experience. We are sorry to hear that your experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. You can contact us by phone (1-800-262-6612) or email: [email protected].

Chad, Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team, and a solution is being finalized. If you’d like to share anything more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].

Kevin, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.

Sharon, Thank you for your review! We’re happy that your experience with us met your expectations. We look forward to working with you again on your future projects!

Michelle, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!

Lorraine, Thank you for providing feedback regarding your recent order. We can understand that having to pay to purchase a return label for an item you aren’t happy with might be an unplanned expense, however in many cases return labels are provided free of charge. Returns on any damaged or defective items, or items that are not as pictured on our website, are provided free of charge. Similarly, if you are looking to exchange your purchase for a different item, we will gladly provide a free return label for the original items once the new items have been ordered. In cases where we do charge for return labels, the labels are offered at a discounted rate. You also have the option to select a carrier of your choice. For more information regarding our returns policy, we encourage you to visit the Returns Policy on our website: https://www.shadesoflight.com/pages/returns , or contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected] to review your order and discuss your options.

Michelle, Thank you for submitting your review. We are sorry to hear of the challenges you encountered with your shipment. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with a member of our Customer Service leadership team for further assistance. If you’d like to share more about your experience, please contact us by phone (1-800-262-6612) or email: [email protected].

Karla, We appreciate your feedback and are sorry to hear that the brushed gold coloring of your item was not to your expectations. Our goal as a company is to offer a variety of options to meet the needs of almost any project, style, and budget. Feedback of this nature is important for us to know if we are meeting those standards. We will be happy to review your order and work with you to find other options for your home. We will be reaching out to you shortly. You are also welcome to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any updates or additional assistance.

Daniel, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. If you need any additional products for your project, please let us know if we would love to help you again!