Shades of Light（www.shadesoflight.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 100 条用户评价，属于家居与园艺分类，口碑良好。75% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 53 条。数据最后更新于 2026-08-10。
Jill, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!
美丽的产品在庄园及时交付
Michael, Thank you so much for your review! We’re happy we could help you with your design and look forward to doing so again in the future!
Teya, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!
我们在你们的网站上看到了一些非常漂亮的吊灯，并为我们的新房子订购了它们。 它们经过非常仔细的包装，以一件的形式到达，我们很高兴收到它们状况良好。 对购买和运输体验非常满意。
Charles, Thanks for your review! We are so happy that your experience has been a positive one. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
我为我的“复古”风格浴室找到了完美的灯光。价格/质量/交货时间都使这成为一次很棒的体验。 强烈推荐给任何正在寻找良好来源的人。
Melinda, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
事实上，我害怕从新公司订购，因为我总是从亚马逊订购。在我订购后，他们确实回复了我，并告诉我什么时候应该预计它不会进来，然后我再次发电子邮件，有人回信了我的订单号，它确实晚了一天到达，但这完全没问题。光线很漂亮，绝对比我想象的要亮得多。从这家公司订购我感到非常惊喜！ 希望我能分享我在艺术工作室张贴的照片！它很华丽，带来了如此多的光明和幸福
Rebecca, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook.
灯具很漂亮。我喜欢这个设计。但他们的安装很差——设计很糟糕。电工必须把旧固定装置的零件拼凑起来，并剪掉螺丝。 经典的糟糕室内设计。
Tamale, Thank you so much for your review! We’re happy we could help you with your design. If you need any additional assistance, please let us know we would love to help you!
照明选项都非常出色，客户服务也是如此。
Valerie, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
你的选择太棒了。 当出现延误时，您随时通知我。 它包装完好，没有损坏。 安装起来看起来非常好。
Jan, Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook.
灯光很棒，交货速度比预期要快。
Anthony, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.
我的灯的包装无可挑剔！ 灯质量很好而且很独特！
Thanks for your review! The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!
我们喜欢这些吊灯，但不幸的是它们没有给我们提供我们需要的光线，所以我们将退回它们。 真正令人惊奇的是他们到达这里的速度有多快，而且包装得如此之好！ 我们将再次寻找我们提供的产品 - 我们喜欢你们的产品！
Bev, Thank you for your review! We are so happy that your experience has been a positive one and we understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. If you need any additional assistance or products for your project, please let us know we would love to help you again!
人很好，但他们的退货政策让你支付原始运费、税费和退货运费是荒谬的。他们将税收和其他费用收入囊中。这是一家设计公司，并非所有产品看起来都与网上图片相同。我花了将近 600 美元……在他们的产品领域有更好的公司可以与你合作。
Gary, Thank you for providing feedback regarding your recent order. We can understand that having to pay to purchase a return label for an item you aren’t happy with might be an unplanned expense, however in many cases return labels are provided free of charge. Returns on any damaged or defective items, or items that are not as pictured on our website, are provided free of charge. Similarly, if you are looking to exchange your purchase for a different item, we will gladly provide a free return label for the original items once the new items have been ordered. In cases where we do charge for return labels, the labels are offered at a discounted rate. You also have the option to select a carrier of your choice. For more information regarding our returns policy, we encourage you to visit the Returns Policy on our website: https://www.shadesoflight.com/pages/returns , or contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected] to review your order and discuss your options.
交付非常仔细，完全符合我的预期。 喜欢我的灯具！
Denise, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!
我们非常喜欢 Shades of Light 的 Circle Sphere 吊坠！！当我们为厨房装修购买吊坠时，我们想对它们进行审查，但我们找不到任何我们喜欢的客户图片。这些吊坠非常漂亮，是厨房的焦点。它们并不是压倒性的——我们在一个刚刚超过 8 英尺的岛上有 2 个 18 英寸宽的。绝对令人惊叹。我们最初做得更大，客户服务很容易与我们交换尺寸。我还在想如何发布一张照片来展示它们看起来有多神奇……
Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We’d love to see the results! Please tag us on pictures of your project using Instagram or Facebook. We appreciate your business and look forward to working with you again!
不要在这里购物。退货是一场噩梦 - 您必须提供自己的运输标签并支付费用，然后等待一个多月才能获得退款。即便如此，当你最终收到它时，他们会声称他们需要支付重新进货费，因为该物品状况不佳（完全是谎言）。避免 避免 避免
Stacy, Thank you for your review. We are sorry to hear that your returns experience with Shades of Light was not positive. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. It does appear that you have spoken with our Customer Service team and a resolution has been reached. If you’d like to share more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
Joseph, Thank you for your review! We’re so glad that our outdoor light was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!
我们在 Shades of Light 的单个照明订单中遇到了多个问题，这表明存在严重的质量控制问题。 在此订单过程中： 我们两次收到不正确的零件，每次都附有不同夹具的说明 原本应该相同的装置的檐篷尺寸却截然不同 安装后，很明显灯具本身并不一致——冠部尺寸不同，导致灯彼此相邻悬挂明显不均匀 每个问题都需要额外的协调和电工对正在进行的项目的重复访问。 虽然错误时有发生，但更令人担忧的是如何处理这种情况。在发生了几次有记录的故障后，我们要求给主管打电话，尽管被告知有人会联系我们，但我们却经历了几天的拖延而没有任何后续行动。缺乏紧迫感和管理层的参与令人失望。 作为专业承包商，我们善意地推荐了“Shades of Light”，但这些问题给我们和客户带来了不好的影响。质量控制失败和升级响应缓慢的这种结合并不能建立信心或支持重复业务。
Thank you for your review. We are sorry to hear that your experience with Shades of Light was not positive. It is our expectation that all Shades of Light representatives communicate in a friendly, timely, and professional manner. It does appear that you have spoken with a member of our Customer Service leadership team. Your feedback is valuable, and we will review our processes to prevent similar situations. If you’d like to share more about your experience, please contact us at your convenience by phone (1-800-262-6612) or email: [email protected].
我之前曾多次从 Shades of Light 订购过，并获得了很好的体验 - 优质的产品和快速的运输。我最近的经历让我不想再点了。我选择这家公司是因为他们的高端设计，但当我订购吊扇时，我惊讶地发现它是装在另一个品牌的盒子里交付的。这个品牌并没有在《光影名称》中提到，所以我搜索了它，发现它是一个标准吊扇，我可以在家得宝或劳氏以少 100 美元的价格购买它！另外还避免了 30 美元的运费！我给客户服务部发了电子邮件，他们说他们有一个独家部分，但并非所有内容都是独家的。没有报价匹配，他们告诉我我必须支付退货运费。盒子被损坏了，幸运的是，在与更乐于助人的代表交谈后，我能够将其寄回，但这种缺乏透明度的情况令人不安。此外，我还订购了一个嵌入式安装灯，但在我的装修中不起作用。我付了钱把它运回来。几周后我仍然没有收到这两次退货的退款！我已多次跟进。貌似需要30多天？不用了，谢谢——下次我会从家得宝订购。
Olivia, Thank you for sharing your feedback about your recent order. We’re truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be to face unexpected costs or confusion around product details. While return labels are provided at no cost for items that arrive damaged, defective, or not as represented on our website, we understand this situation still caused inconvenience, and we apologize for that. Regarding pricing, our items are listed based on the manufacturer’s required guidelines, which unfortunately means we’re not able to offer price matching. Similarly, some of our contracts limit the manufacturer information we can display online, though we do offer both exclusive designs and pieces sourced directly through our partners. We would appreciate the opportunity to review your order in detail and work toward a resolution. Please feel free to reach out to our Customer Service team at 1-800-262-6612 or [email protected] so we can assist you personally.
我购买了 Hazy Lining 吊灯 CH21129 BK。黑色/雾面玻璃 我喜欢它，但组装时发现它缺少两个指旋螺钉。 （需要多个来固定玻璃面板）我联系了客户服务，并被要求通过电子邮件发送图片和其他一些信息。它有两个拇指螺丝，并且正在研究它，如果我正确地遵循他们的流程，就会对几个螺丝提出某种索赔。 我可以在谷歌上搜索我自己的螺丝（它们要花几美元），但对于 700 美元，我希望这家公司能做得更好。 我不会再从这家公司购买优质灯，因为他们犯了一个小问题——解决起来很痛苦，这不是我的错。 根本不是优质体验。
Stan, Thank you for submitting your review. We are sorry to hear that there was an issue with your item missing parts. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. One of our senior agents has reached out to you. If you would like further assistance, please give us a call at 1-800-262-6612 or email our customer service team at [email protected].
共 100 条符合条件的评价