Shades of Light

Kristine, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!

Alice, Thanks for your review! We are so happy that your experience has been a positive one. We’re so glad that our item was the right fit for your space. The last thing we want is for a damaged item to delay your project. We know how fragile our items can be, so our Shipping Department takes great care to pack each shipment, so your products arrive in the best possible condition. We appreciate your business and look forward to working with you again!

Valla, Thank you for your review! We are so happy that your experience has been a positive one. We know how challenging it can be to pick the right statement pieces to complete your project, which is why we scour the market to find the best products across a range of styles that will look great and stand the test of time. If you need any additional products for your project, please let us know and we would love to help you again!

Cheryl, Thank you for your review! We are ecstatic that your experience has been a positive one. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!

Jean Marie, Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Terri, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!

Thank you for your review! We are sorry to hear that the item was lost in transit. We understand that these types of issues can have a big impact on the completion of your project. We are ecstatic that your experience has been a positive one overall. We want every interaction with our Customer Service team to be just as positive as yours, which is why your feedback is important to us. We firmly believe that brand loyalty starts with great products and even better customer service. If you need any additional products for your project, please let us know and we would love to help you again!

Melissa, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.

Wes, Thank you for submitting your review. We are sorry that your light arrived in less than perfect condition. We take issues like this very seriously and want to resolve them as quickly and professionally as possible. In reviewing your order, it appears you have been in contact with our Customer Service team and a solution is being finalized. While we are sorry that your initial experience was not positive, it is our intention to resolve this matter as quickly and professionally as possible. Please reach out to us if you need any updates or additional assistance. Our toll-free number is: 1-800-262-6612 and out email address is: [email protected]

Jennifer, We appreciate your feedback and are sorry to hear that you are still awaiting an item. We can appreciate your frustration and apologize for any delays this error may have caused you. After reviewing your order, it does not appear we’ve had a chance to speak to you to determine the best way to resolve this issue. We will be reaching out to you shortly. You are also welcome to contact us at (1-800-262-6612) or email: [email protected].

Linda, Thank you for your review! We understand how stressful it can be to keep projects on track and damage free, so our Shipping Department takes great care to pack each shipment and works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Susan, We appreciate your feedback and are sorry to hear that the shade was larger than expected. Our goal as a company is to offer a variety of options to meet the needs of almost any project and style. We will be happy to review your order for an update and work with you to find other options for your home. You are welcome to contact our Customer Service Team by phone at:1-800-262-6612, or by email at: [email protected] if you need any additional assistance.

Diane, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service, and it's rewarding to know we've met your expectations.

Duke Thank you for your feedback regarding your recent order. We sincerely apologize for any miscommunication regarding the availability of your items and that your experience was not positive. There are a few scenarios that may explain the discrepancy. The inventory availability listed on our website is updated several times throughout the day; however, items are allocated on a first-come, first-served basis. It is possible that your item might have been allocated to an earlier customer in between our inventory updates to the website. In other cases, if an item is pulled for shipping but does not pass our quality inspection, it will not be shipped. If you would like to review your order and discuss available options, please contact our Customer Service team by phone at:1-800-262-6612, or by email at: [email protected].

Sandra, Thank you for your review! We appreciate your kind words and are thrilled to hear you're happy with your purchase. We strive to provide excellent products and service. We’re so glad your pieces exceeded your expectations and worked so well with your design. If you need any additional products, please let us know and we would love to help you again!

Sandi, Thank you for your review! We understand how stressful it can be to keep projects on track, so our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We are so happy that your experience has been a positive one. If you need any additional products for your project, please let us know if we would love to help you again!

Joan, Thank you for your review! We’re so glad that our piece was the right fit for your space. If you need any additional products, please let us know and we would love to help you again!

Mary, Thanks for your review! We are so happy that your experience has been a positive one. Our Shipping Department works closely with our carriers to make sure your order is shipped and delivered as quicky as possible. We can tell by your description that the pieces you picked out were exactly what you hoped they’d be. We appreciate your business and look forward to working with you again!

Kay, Thank you for your review! We are ecstatic that your experience has been a positive one. We recognize there are a multitude of online retailers you could choose to do business with, so we treat each interaction with our customers as a chance to show that you made the right choice in working with us. We appreciate your business and look forward to working with you again!