Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors.
However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Utter garbage folks. Ordered iPhone 16 Pro case and lens adapter. After waiting for a week I attempted to contact Smallrig, settling for the ‘AI’ helper as no real person was available. After lots of wasted time and hideous AI, finally informed that there was no stock available. Refund offered minus postage fee (you’ve not posted anything) I am now awaiting PayPal dispute. You’ve let yourself down Smallrig and I have now bought from a competitor.
Good products, avoid dealing with direct.
I would advise caution when buying directly from SmallRig’s website. At first, their prices look cheaper, but later we received unexpected extra tax charges. They provided information to the tax company without making it clear to us in advance, which caused us to pay double the cost of the product.
Even though we opened a return request, the additional charges were not refunded.
👉 My recommendation: Buy through SmallRig’s Amazon store instead. On Amazon, you have clear policies and a 30-day return guarantee, which makes it much safer if anything goes wrong.
Purchased a base plate for a Sony A7CR. I opted for this over the provided Sony version due to the AirTag enclosure and it matching the looks of the Silver A7CR.
However, the screws of the AirTag had been screwed in so tight that the tool provided with the base plate simply deformed both the sockets of the screws and the tool itself.
So I have a working base plate minus one of the reasons I purchased this version through no fault of my own, just over zealous manufacturing. So disappointing.
Nice products but that's about it.
You want to return an item? Make sure to write them an email, asking where you can even send it, then they demand pictures of the items plus packaging to determine if they're in good enough condition to return (all that is against EU Law but they still do it, even if you tell them in the email)
Then you send them the products and even tho the return facility contacted the support weeks ago, there's still no refund.
Then I tried logging into my account to see if I can find real invoices for my orders but I didn't save the password so I had to reset it. However, instead of sending me a new password, I was added to the mailing list and immediately received an email newsletter with a discount code. I just wanted to reset my email, you scam artists.
Will definitely try every other supplier in the future and tell everyone to avoid small rig if they can
Not received parcel yet despite 2 requests to DHL to leave in a safe place they have text me to say couldn’t deliver as no one home.
Email to DHL asking to please follow instructions and leave outside door not been answered, sent 3 days ago, still waiting
SmallRig 回复2025-08-05
Hi, we sincerely apologize for the inconvenience. Our support team has received your request and is actively working with DHL to resolve this. If the parcel isn't delivered soon, we'll step in to provide immediate assistance. Thank you for your patience and understanding.
Bought several items based on their description from the website. All were made well, most performed as expected, one or two fell far from expectations due to misleading information. SmallRig would do well to illustrate how products fit together with other supporting items. With import tax added, this purchase ended up being 25% more expensive than if I'd bought locally. Additionally, any returns are more difficult to execute. While the product is made well, I'll be sourcing additional items locally.
SmallRig 回复2025-08-05
We’re truly sorry for the inconvenience caused and sincerely appreciate your feedback. It’s incredibly valuable to us, and we’re actively working to improve our product descriptions and compatibility details to avoid similar issues in the future. Thank you for giving us the chance to make things right.
Collected money, never shipped merchandise, and has email-only customer service that does not respond. Totally shocked to learn such well-regarded equipment is born from this scam company
Dangerous products,Poor customer service
I bought the charger and batteries for A7MIII,
It damaged the motherboard of the camera, and I reached the customer service team, after a long time of communication I did not receive any valid answer and support and it was just a waste of time.
I do not recommend using their products that are sensitive like batteries.
And do not count on the customer service.
I ordered a SmallRig RF 10C light, and after placing my order, I wasn’t informed of any delays or stock issues. I only found out after reaching out myself, which is already unprofessional.
To make up for the delay, they offered me a 10% discount—but only for a future purchase. When I reasonably asked for the discount to be applied to my current order (or refunded the discount amount), they refused, claiming they “don’t support direct refunds,” which makes no sense.
After pressing the issue, they simply ignored my messages. Instead of taking responsibility for their mistake, they made the situation even more frustrating. If this is how they treat customers, I won’t be buying from them again. Be warned—if something goes wrong with your order, don’t expect any real support.
I have ordered several products in 2024. It is the end of February and they have not yet arrived, no one answers my email, but they send advertising every day. Does anyone know how I can get the money back because I paid with the card? very good products but poor service. I don't recommend it. If you are going to buy something from this brand, let it be through Amazon.
1: Smallrig products search on Google
2: Smallrig website comes up - prices in Pound Sterling, ordered the products in England UK.
3: Took 3 weeks to arrive.
4: Some weeks later after getting the goods, threatening letters to pay customs charge with fed x exceeding the original amount.
It seemed weird to have this experiance that a customs charge was sent after getting the products. Anyway, yeah don't buy from smallrig website directly if you are in the UK. I wasted 80 quid doing so!
Order and payment process was simple (item shown as in stock). But after 2 days where my order status was “processing”, I emailed to ask what was happening. After some 30 hours the reply stated that the item was no longer in stock, and new stock would be some time in the future.
My reply stated my concern that’
1. Payment/order was made on the basis stock was shown as available. Why was my item then sold/allocated elsewhere.
2. Payment for delivery within a time frame had been made which could not be met, so I requested reimbursement for delivery.
3. An accurate timescale for the actual item to be shipped.
The response, again after quite some time’
1. Sorry our inventory control is inadequate.
2. No. But you can have 10% off if you spend more with us.
3. Shipment likely on 26/12/24. This actually happened and was delivered within 5 days.
My takeaway.
Myself, friends, family and business associates will never trust this company and therefore never order from them again. Despite the products being well made and of high quality.
Poor customer care results in lost sales, revenue, margin and profit. Look after your customers, without them the company eventually fails.
I have been waiting for over ONE MONTH. There is no information about the status of the shipment, no tracking has been provided, the most information is “processing” which means nothing. I paid but still haven't received anything and it looks like it hasn't even been shipped. But there is simply no way to know. No tracking in the shipping service nor internal ticketing on the processing stage. Maybe the product will be good, but who knows? Certainly my money was good, but all this month I could have used it for other things, while the nothing I received in return cannot be used for anything.
I bought a whole set of smallrig equipment to build a video rig for dslr. I opted to keep it all in the same family and got their v99 batteries as well. Picked up 2. In less than 2 months time both are dead and won't charge up. Ready around with so many having the same problem. Reach out to smallrig for help. Not a peep. Giving 2 stars for the rig equipment but thats it. Trash customer service because there was none and they charge more than other companies that have way better working batteries. Neewer and ZGCine are better priced and both working solid after almost a year after smallrigs died.
I made a purchase back in August, FedEx delivered my parcel and I thought everything was fine. However I unexpectedly received an invoice from FedEx requesting an additional payment of £35.71. Smallrig do not make you aware before purchasing that their products are subject to import fees and the courier they have chosen to work with do not advise you when delivering that the item is subject to import fees etc. Be very careful when ordering from this company.
Smallrig has excellent products. i recently contacted the sales department for a special need. They don't have it for my ursa broadcast camera but would probably manufacture it in the future....
Had a problem with the brightness of a light from smallrig.
Reported the problem and soon proceeded to send me a new light!
Good products, only downside is the price
Very good costumer service
Responsive customer service that has no idea what they are doing.
I've been in communication with SmallRig's customer service for 6 weeks now trying to resolve an issue with a battery. Its supposed to work it doesn't. They could have asked for a whole bunch of needed info right away when I asked why it wasn't working. Instead, they would painfully slowly ask, I would answer, they would ask, I would answer over and over. It was brutal.
Just ask me to compile all the info you need. Then, they finally agreed something wasn't right and they would replace it. They said it would ship out within 3 days of the last email. That was 3 weeks ago. I still haven't received it. No shipping confirmation, or follow up.
