Hello Lotta,
I hope you’re doing well.
I’m reaching out regarding your recent transaction. I understand your concern, and I’m here to help get this resolved.
I’ll follow up with you via the existing email thread so we can sort this out directly.
Have a great day.
Best regards,
Romar
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Hello Lotta,
Thank you for your follow-up and for sharing your decision.
I understand you’ve chosen to proceed with other retailers, and I respect that.
I also take note of your feedback regarding clearer upfront policy wording and consistency. Our intent is always to apply our policies fairly and consistently, and your experience highlights where we can continue improving how this is communicated.
While we weren’t able to move forward with this transaction, your previous support as a returning customer isn’t overlooked, and we do value it.
If you decide to shop with us again in the future, we’ll be here to assist.
Best regards,
Romar
Hello Philip,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the frustration caused by the delays and lack of communication regarding your order US0824013422GM. I completely understand how disappointing this must have been, especially after being a loyal customer for so many years.
I’ll personally look into this further and will reach out to you via email as soon as possible with an update regarding your order and refund status. Thank you for bringing this to our attention.
Sincerely,
Hannah
Hello Jordan,
Thank you for taking the time to share your feedback with us.
I understand your disappointment regarding your order. Your satisfaction is very important to us, and we'd love the opportunity to make things right.
To better assist you, I’ll email you privately shortly.
Kind regards,
Caztille
Hello Brig,
Thank you for providing feedback. I am sorry to hear that you are concerned about the item you purchased. I'm here to turn things around and give the service you deserve.
Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. However, please provide us with your order details so we can contact you and help you resolve the issue right away.
Sincerely,
Ronald
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UPDATE
Hello Brig,
Thanks for your feedback. I'll get back to you as soon as possible to resolve the issue.
Hello Consumer,
I hope you are well.
My apologies for the inconveniences. We would like to help you further and for us to do that, kindly provide us with your order ID and your email address.
I hope to hear from you soon.
Best Regards,
Romar
Hello Gilbert,
I hope you are well.
My apologies for the inconveniences. We would like to help you further and for us to do that, kindly provide us with your order ID and your email address.
I hope to hear from you soon.
Best Regards,
Romar
Hello Adam,
Thanks for your feedback. We're a reputable online shop retailer for over 12-years in the market, as we're transparent on our website here: https://www.smartbuyglasses.se/p/om-oss/
We require prescription documents for any amendment requests, but I'd love to address all of your concerns and resolve them in no time.
I'll send you an email shortly.
Regards,
Steffany
Service Manager
UPDATE: Hello! I've sent you an email on this matter. If you didn't receive it, care to look it up in your spam/junk box. Thank you!
Hello Jimmy,
Thank you for sharing your feedback.
I’ve reviewed your concerns, and I’ll be sending you a detailed email shortly so we can address everything properly and assist you further through that channel.
Best regards,
Elveen
