SmartBuyGlasses

Timely delivery of an item that is a…

Timely delivery of an item that is a good price and delivered very well protected in original packing, with glasses that were never touched. Very satisfied!

Tom Ford FT0933 CAMDEN

I’ve had a very good experience with SmartBuyGlasses. They have a wide selection of designer frames, including brands that can be difficult to find elsewhere, and the prices are very competitive. I also appreciate how easy it is to browse different styles and compare options online. The website is user friendly, the product information is helpful, and the ordering process is straightforward. Their selection of sunglasses and prescription ready frames is especially strong. Overall, SmartBuyGlasses does a good job combining variety, competitive pricing, and convenience.

Excellent experience with SmartBuyGlasses all around

Excellent experience with SmartBuyGlasses. My prescription glasses were made and delivered remarkably quickly, and I’m very happy with them. They are also the only company I have dealt with that actually provides customers with their pupillary distance (PD) measurement. Other opticians have either explicitly refused to provide it or taken the measurement without sharing it, so this level of transparency was greatly appreciated. Their customer service was equally impressive: every query was answered clearly and promptly, and when I requested a PDF invoice, Paul even downloaded it and attached it directly to his reply. Efficient, helpful and genuinely customer-focused. Highly recommended!

Very unprofessional service

It has been a very frustrating and forgettable experience. Highly unprofessional attitude displayed by the whole team, I was not given the correct shipping instructions, the USPS did not accept the tracking number, they need a bar code to scan and print the label. I contacted support and they did not help at all, kept on telling me to wait 24 hours for email (while I was at USPS). Are you doing this for the first time or do you just like to annoy, frustrate and make life very difficult for paying customers? This is appalling service given $1200 worth of business that I am doing with you (glasses+glazing), remarkably arrogant attitude. Anyway, I paid for it myself using the details from the tracking number that you provided. Quite surprisingly in this instance USPS was very helpful. Let me know how much more suffering do you want me go through before actually making the glasses.

Great customer service

Sadly I had to return my product - but I was very happy with the process and no quibble approach of the company, so although I am back at square one (no prescription sunglasses) - I’m very happy with customer services department process

High quality

Amazing

Amazing ! Glasses fit like a charm!

Excellent customer service and very…

Excellent customer service and very satisfied with the eyeglasses. Well worth the wait !

They made good glasses and the service…

They made good glasses and the service was quick. Not very expensive

This company is AMAZING and have very…

This company is AMAZING and have very affordable glasses. Their customer service is excellent and their return policies very flexible. Overall I had a great experience purchasing here

Fast service

Order IE0833454722G

Order IE0833454722G – Returned July 27, refund refused by automated bots.The item received was of unacceptable quality and did not match the advertised specifications. For this reason, the item was immediately returned to the seller (officially delivered on July 27, 2026). The seller is now refusing to process the refund. UPDATE (Aug 6, 2026): Service Manager Hannah reached out via email 36 hours ago promising to personal monitor the case. However, despite official delivery proof from July 27 (DE166785134PT), no refund has been issued yet. Still waiting for actual refund confirmation before filing a bank chargeback dispute. UPDATE: They sent a customer satisfaction survey marking the case resolved, but the refund for returned order IE0833454722G has still NOT been issued (Delivery proof: DE166785134PT on July 27). Issue is not resolved.

Excellent customer service and care

Excellent customer service and care. Also item came exactly as described even quicker than expected!

服务变得很糟糕

Smart Buy Glasses 提供的服务确实出了问题。 最近 4 个订单进展很糟糕。 我决定让他们在我的几个镜架上安装新镜片，但他们不知道如何处理。我已经与客户服务人员来回沟通了三天，他们必须不断联系他们的实验室。实验室似乎也不知道，因为他们不断要求提供更多信息。当有人告诉你必须发送几张相框照片，以防它们丢失或损坏时，我的信心为零。 他们甚至告诉我他们需要打电话给我当地的邮局以确保有人可以亲自收到我的眼镜？？？ 这是他们上个月在购买眼镜时犯下的两个错误的基础上。 经历了这一切之后我只是不能推荐他们。

质量好，价格实惠。

玻璃很舒服很好…

玻璃很舒服，做工很好，很喜欢

喜欢Vuarnets！

你正是我想要的太阳镜，更优惠的价格，非常快的运输......我还能要求什么？！很棒的经历！

他们没有同情心，也不提供帮助

我最近和这家公司打过交道。我之前用过他们的服务，感觉还不错。这次我买了隐形眼镜，他们说应该比其他网站便宜，这是不真实的。它们的价格完全相同，因为它们是多焦点隐形眼镜。无论如何，我可能不小心输入了错误的幂而不是负数。我把积极的相反，我没有意识到他们是错误的力量，所以我打开一个放在我的眼睛里，一开始我就像到底是什么？但后来我看了这个包装，意识到它是一种积极的力量，而不是消极的力量。我通过聊天联系了他们，起初我被告知即使盒子打开，我仍然有资格退货。然而，我后来与之交谈的代理人说我不是，所以我有 90 美元的联系人无法退还或交换。我不需要退款。我只是想换，但他们也不会这样做，因为盒子是打开的。隐形眼镜盒本身是不打开的。它已关闭。当我去试戴通讯录时，盒子是打开的。这很令人沮丧，因为我被这些困住了，是的，这是我的错。我应该更加小心，但我不会再从这些人那里购买东西了。

出色的客户支持

价格好，质量也许不好？

良好的价格、交货时间和替代方案。我购买了带有 Transitions 版本 8 的眼镜和带有 Impact x 的优质玻璃。 2年后。我的眼镜布满了微小的划痕。不知道是什么原因造成的，但我认为已经购买了最优质的保护。