Dear Brian Pollard,
Thank you for your wonderful review!
We're delighted to hear that our support team was able to assist you promptly and quickly identify the issue through a remote session.
Providing fast, efficient, and reliable support is one of our highest priorities, and we're pleased to know that your issue was resolved within minutes. Your satisfaction is incredibly important to us, and your kind feedback motivates us to continue delivering exceptional service.
Thank you for choosing Stellar. If you ever need assistance in the future, our team will be happy to help.
Best regards,
Sunil
Customer Experience Team
Stellar Data Recovery
Dear Yin,
At Stellar, we are committed to providing reliable products and excellent customer service, and we take every customer concern seriously.
We understand that you purchased our Online Photo Repair Service to repair your HEIC photos, but unfortunately, the files could not be repaired. While our service does support HEIC file repair, in this case the photos appear to be severely corrupted, which may be why the repair was unsuccessful.
We have already sent you an email regarding this issue. Please reply to support ticket #714458, and our team will be happy to investigate the problem further and assist you with the next steps.
We look forward to hearing from you.
Regards,
Naveen
Customer Experience Team
Stellar Data Recovery
我在 Stellar Data Recovery 方面获得了极好的体验。他们的技术支持团队在整个过程中确实非常出色。
我最初在购买许可证后遇到了激活问题。支持工程师通过远程协助耐心配合我，彻底排查问题，提供更新的激活密钥，成功激活软件。
激活后，我测试了备份文件的恢复情况，结果非常好。该软件成功恢复了我重要的 Excel 文件，一切都按预期进行。
给我印象最深的是支持团队的专业精神、耐心和奉献精神。他们一直陪伴着我，直到问题完全解决，并且总是及时回答我的问题。
我强烈向任何正在寻找由卓越客户服务支持的可靠数据恢复软件的人推荐 Stellar Data Recovery。感谢整个 Stellar 支持团队的出色帮助！
特别感谢 Stellar 支持工程师竭尽全力为我提供帮助。你们的支持超出了我的预期。
O
Ovidiu Pirvu · 写过 1 条评价 · 体验于 2026-07-07 ·
★★★★★
库什贾因
我与库什·贾恩交谈。我解决了我的问题，非常好。亲切的问候，奥维迪乌
M
Mark Diede · 写过 1 条评价 · 体验于 2026-05-23 ·
★★★★★
我购买了 Stellar Repair for Outlook...对他们的退款政策误导感到失望
我购买了 Outlook Professional 的 Stellar Repair 并尝试修复损坏的 PST 文件。它不起作用，我能够在不使用他们的软件的情况下自行修复我的 Outlook classic。我要求退款，他们拒绝了，因为他们只有我必须满足的特定条件才能获得退款。我要求退款 50%，他们拒绝了。他们提供了我不再需要的解决方案，但他们仍然拒绝了。我觉得他们的退款政策具有误导性，没有人会满足获得退款的要求。我过去曾使用过那里的软件，它解决了我的问题，但在这种情况下，我觉得他们的软件没有帮助。 我很失望，并且不建议购买他们的软件，除非您同意永远不会获得退款。
Stellar Data Recovery 回复2026-07-07
Dear Mark,
I hope this message finds you well!
We would like to inform you that we tried calling you on the given number on 13 July; however, there was no response from your end.
We have also shared our contact details to reach us so we can resolve the situation as quickly as possible.
Hoping for your kind cooperation.
Kind Regards,
Regards,
Naveen
Customer Experience Team
Stellar Data Recovery
M
Mustafa Musawer · 写过 1 条评价 · 体验于 2026-07-03 ·
★★★★★
解决方案化
解决方案，对客户非常负责
Stellar Data Recovery 回复2026-08-06
Dear Mustafa Musawer,
Thank you for your kind feedback!
We're delighted to hear that you found our team solution-oriented and highly responsible in addressing your concerns. Providing effective solutions while delivering responsive and customer-focused support is at the heart of what we do.
Your appreciation means a great deal to us and motivates our team to continue delivering the highest standards of service. Thank you for choosing Stellar. We truly value your trust and look forward to assisting you whenever you need us.
Warm regards,
Sunil
Customer Experience Team
Stellar Data Recovery
Dear John,
Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our support team.
We're especially pleased to know that our representative was patient, understanding, and able to guide you through the installation issue until it was successfully resolved. Delivering exceptional customer service and ensuring our customers have a smooth experience are our top priorities.
Your kind words and appreciation mean a great deal to us. Thank you for choosing Stellar, and we look forward to assisting you whenever you need us.
Best regards,
Sunil
Customer Experience Team
Stellar Data Recovery
Dear Ramu,
Greetings from Stellar!
We're delighted to hear that our support executive provided you with all the information you needed. Delivering clear, helpful, and professional assistance is our priority, and it's wonderful to know you had a positive experience.
Thank you for choosing Stellar. We truly appreciate your trust and look forward to assisting you again whenever you need us.
Best regards,
Sunil
Customer Experience Team
Stellar Data Recovery
我下载了 Stellar Repair for Video 的“试用”版本。并尝试使用它来修复损坏的视频文件。该软件花费了大约 20 分钟的时间消耗资源，但似乎并没有对我的视频进行任何实际操作。 （任务管理器报告 CPU 和磁盘的负载为 5%-10%）然后，任务状态没有变化，它会弹出一个窗口，表示修复已完成。我确认了该消息并单击保存文件。该应用程序将我重定向到 Stellar 的网页以购买许可证。当我切换回应用程序时，它坚持要求我输入许可证密钥才能继续。当我取消许可窗口时，Stellar 使保存选项变灰，并且不允许我对我的文件执行任何操作。我关闭了该应用程序并将其从系统中卸载。我不会付费来确定该应用程序是否能够完成其工作。任何合法的开发商都不会尝试这样的噱头。这种行为是欺诈和骗子的标志。我不知道Stellar Data Recovery是如何在这里获得这么好的评价的。我的经验表明他们不值得信任。
Stellar Data Recovery 回复2026-07-27
Dear TDF Public,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Stellar Repair for Video did not meet your expectations.
We would like to clarify that the trial version is designed to analyze the video and perform the repair process, but saving the repaired file requires activation with a valid license. This allows users to evaluate whether the software can detect and process the damaged video before purchasing.
That said, we understand your concerns and would like the opportunity to review your experience in detail.
We value your feedback and hope you'll give us the opportunity to assist you.
Regards,
Naveen
Customer Experience Team
Stellar Data Recovery
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