Reviewers overwhelmingly had a great experience with this company when purchasing and shipping items. Customers frequently praise the efficient shipping methods, detailed tracking updates, and the exceptionally helpful support team that assists them throughout the entire journey. Many people note that packages arrive securely and within a reasonable timeframe, making international shopping and shipping much easier and dependable.
Some reviewers were not happy with unexpected delivery delays, missing tracking details, and poor communication from customer support when complications emerged during transactions. A few other people also felt that parcel weight calculations were sometimes inaccurate, leading to unexpectedly higher shipping fees and frustrating experiences.
I recently submitted a purchase request through Superbuy for an item listed on Shopee Taiwan. The request was handled quickly, professionally, and with great accuracy.
Everything was processed smoothly, and the communication was clear throughout the process.
Only afterwards did I discover that Superbuy does not operate as a shopping agent for Taiwan, but exclusively for China. Because of this, I had to cancel my order.
The cancellation was handled perfectly.
Within 48 hours, the full amount I had paid was refunded directly back to my original payment method — no delays, no complications.
Even though I couldn’t complete my purchase through them, the way they handled my request and refund showed a high level of professionalism and reliability.
Highly recommended!
I do not recommend buying form Superbuy I bought AirPods it saying order pending for 3 days now I cnacled the product and the money went to my balcance I withdraw it into my account and I have not received it
Superbuy Shopping 回复2026-03-06
Dear Customer,
I apologize for the delay and the inconvenience regarding your refund.
Could you please provide your Order No.? We need to verify the status of your transaction and will provide you with the corresponding after-sales service to ensure your issue is resolved.
We value your feedback and suggestion. We are currently actively planning and upgrading our system to provide a better and more efficient user experience in the future.
Regarding your funds: Please double-check your account. You can withdraw the money to your original account by navigating to "Me" -> "My Balance" -> "Withdraw" on our platform.
Please send us your order details so we can help you track the funds immediately.
Sincerely,
Superbuy Team
Shipping is excessively expensive; they only have two shipping options!!
I read up on Superbuy before making some purchases. Everything seemed great, and the service fees seemed fair and reasonable. However, when I wanted my products shipped, they only offered UPS and DHL. Furthermore, instead of packing the items before shipping, they charged me an exorbitant estimate, and when I received the packages, they indicated I still owed $24! I feel scammed! Nowhere on their website does it state that they only offer those two shipping methods for addresses in Hong Kong; otherwise, I wouldn't have chosen Superbuy. I feel like I'm being robbed. The organization is terrible. How is it possible that they only offer those shipping options? It's ridiculous to pay double or triple what the items cost me. I don't recommend them. If you have the opportunity to buy from them, don't!
Superbuy Shopping 回复2026-03-06
Dear Customer,
I sincerely apologize for the frustration and distress this experience has caused you. It is never our intention to make our customers feel misled or overcharged, and I am very sorry we let you down.
Regarding your feedback:
Transparency: We take your feedback regarding the lack of prior notification about shipping restrictions to Hong Kong very seriously. We will forward this to our product team to further optimize our website prompts and instructions, ensuring all customers are clearly informed about available shipping routes and limitations before making a purchase.
Billing Discrepancy: Our shipping fee estimates are based on the initial product weight. However, there may be certain weight discrepancies when the actual parcel is weighed and measured. We kindly ask for your understanding regarding this matter.
Could you please provide your Parcel ID or Account Information? We need to verify the billing details, weight discrepancies, and carrier charges for your order. We will then provide you with an appropriate after-sales solution.
We hope you will give us a chance to make this right for you.
Sincerely,
Superbuy Team
Great interface and ease of use, makes shopping so much easier for rare stuff only available through chinese webshops otherwise unavailable in the west.
The product is quality but shipping time and cost high
The product seems to be good quality, but other than that, therecare so many things in the workflow need to improved. Unless I’m desperate I don’t thing I will buy from them again. 1 it took a month to receive the item (12/04 - 1/2/2026). 2 during the transaction, the item was in storage not moveing fo more than a week. I then realized that I have to pay a fee to get it moving, but I was not notified for the action. 3 the communication not accurate. It showed not information when it was delivered. 5 I paid extra shipping, in middle of transaction, which cost more than the product, without knowing before I placed the order. PN25821017901
Superbuy Shopping 回复2026-01-19
Dear Customer,
Thank you so much for your honest and detailed feedback. We are sincerely glad that you are satisfied with the product quality, but we are deeply sorry for the frustrating shipping experience and the lack of communication you encountered.
This is certainly not the level of service we aim to provide. To help us investigate the workflow issues you mentioned—specifically the warehouse delay and the notification failure—could you please provide your PN number (Parcel Number)?
We want to look into your case thoroughly to ensure this doesn't happen again and to see how we can make things right for you. Your feedback is invaluable in helping us improve our system.
We look forward to hearing from you.
Best regards
All good. But they scam on weight. My parcel really weight is 13kg, they write 17kg. Always scam on 2-3kg.
Superbuy Shopping 回复2025-12-19
Dear Customer,
Thank you very much for your feedback. We sincerely understand your concerns and dissatisfaction regarding the parcel weight discrepancy. Ensuring accurate billing and protecting customer rights are our fundamental responsibilities.
To investigate and resolve this matter as soon as possible, **please provide the relevant parcel tracking number**. We will promptly escalate this to our warehouse and logistics team for a specialized review. They will verify the shipping records and weighing details, and we will provide you with a clear explanation.
Additionally, for your reference, we would like to mention that during the logistics and shipping process, protective packaging materials such as outer boxes and fillers are used to ensure the safety of the goods. These materials also contribute to the total weight of the parcel. However, this should not result in a significant weight discrepancy.
Please rest assured that we take your issue seriously and will contact you as soon as we complete the verification. Thank you for your patience and trust.
Superbuy needs to disclose sensitive items PRIOR to purchase
Superbuy needs to be more transparent on items that are restricted, sensitive or prohibited to certain countries based on the end user's location. It is absolutely ridiculous to only learn of these things "after" placing an order, paying for it, and/or after the return/cancel "after sales" deadline. I don't appreciate being able to easily purchase items on Alibaba and AliExpress, without any issue or problems at all, yet "somehow" those same exact items through Superbuy end up being "sensitive" items that conveniently cost more to ship and come with a plethora of warnings about it being seized?? Most individuals buying from China do not know these things beforehand, nor should they need to worry about it. If your service is to act as an "Agent" for USA based buyers, then you should provide services to protect buyers from these issues BEFORE they are purchased. Not just accept payments knowing fully well that an item is going to be an issue, and then stick the buyer with the potential of losing their money. That is a SCAM. Now I have a bunch of PAID items sitting in your warehouse that you "conveniently" expect me to pay more to ship even though they are as light as air practically, non-fragile, not even rigid, but telling me customs might seize it for some reason. The same exact items I've been purchasing from Alibaba and AliExpress for YEARS. You also have my money from an refund that was given to me by a seller for an out-of-stock item conveniently stored in a wallet instead of returning it to me, and I can't even use that money towards shipping unless it covers the entire shipping cost. I don't like using on site "wallets" I prefer the security of using my credit card because it comes with protections that Superbuy clearly will not afford to me. If you are going to keep my money, then it should allow me to at least use those funds for partial shipping fee. I'm also getting very frustrated with the Affiliate program, as if someone purchases an item from my Top Store, I only get commissions on that. I should get commissions on all those orders as if they had signed up using the invite code - they are obviously signing up to buy that one item just the same, and it was from MY referral. Superbuy has been decent in some ways, and in my opinion still better than Bhiner, but this "after-the-fact" "sorry your loss" approach on items that Superbuy classifies as being potential issues for customs needs to be disclosed PRIOR to purchase being made - NOT after.
Superbuy Shopping 回复2025-12-19
Dear Valued Customer,
Thank you very much for taking the time to provide us with such important and specific feedback. We have carefully documented your suggestions and will incorporate these issues into our ongoing platform improvement efforts.
Regarding the key points you raised, please find our clarifications and commitments below:
1. Regarding Advance Notification of Sensitive Items
We fully understand your concerns. The platform is currently promoting system upgrades with the goal of establishing a more proactive product notification mechanism.
2. Regarding the Use and Withdrawal of Wallet Balance
To facilitate flexible management of your funds, you can withdraw your balance at any time to your linked Alipay or bank card account through the "My Balance" page. As for your suggestion to support using the balance to partially cover shipping fees, we have officially included this in our future product feature roadmap and will actively assess its feasibility. Thank you for providing this valuable direction for our optimization efforts.
3. Regarding the Explanation of Affiliate Commission Calculation Rules
To ensure the fairness and sustainability of the affiliate program, the current commission disbursement rule is set as follows: You will only receive commissions from subsequent purchases made by an invited user after they have successfully completed one paid international parcel shipment. For detailed rules, please refer to our official explanation page: https://www.superbuy.com/cn/page/about/affiliate/. We understand your expectations regarding promotional incentives, and your feedback will help us continuously review and optimize the promoter benefits system.
Once again, thank you for your open and honest communication. Each of your suggestions is a vital driving force for Superbuy's progress forward. We are well aware that our services still have room for improvement, but our determination to enhance them remains steadfast. If you have any other specific issues requiring our assistance (such as the items in storage you mentioned), please feel free to provide your order or parcel number, and we will arrange for dedicated personnel to prioritize your case.
Wishing you a pleasant day!
Sincerely,
The Superbuy Customer Care Team
No information has been given for my order! Ref No WWZ5PQD8…. Also unable to read website to find out tracking for my order???
How can I give parcel tracking number when you haven’t given it!!! That ref no is all the information I got!!!!
Superbuy Shopping 回复2025-12-19
Dear Customer,
We sincerely apologize for the inconvenience you've experienced and understand your frustration regarding the inability to access order information and tracking details. We take your concerns very seriously and are eager to assist you promptly.
To efficiently investigate the status of your order WWZ5PQD8 and its shipping progress, please kindly provide us with the parcel tracking number (or logistics waybill number). Once we have this information, our customer service and logistics teams will coordinate internally to verify the details and provide you with a clear update as soon as possible.
Thank you for your patience and cooperation. We await your further details and are committed to following up on this matter immediately upon receipt.
Tried to purchase a coat advertised via snapchat, flagged up as a scam via bank. Didn't purchase..card details then stolen to purchase tires in London. Please don't use this company
Superbuy Shopping 回复2025-12-15
Hello, thank you for getting in touch.
Regarding the situation you encountered, we take this seriously and would like to clarify the following points:
1. Regarding promotional channels:** We confirm that Superbuy has never conducted any form of advertising promotion or product sales on Snapchat. The advertisement you encountered is likely a fraudulent activity conducted by scammers impersonating Superbuy and is not related to our platform.
2. Regarding user privacy protection:Superbuy always places the highest importance on user information security and privacy protection. All user data is strictly encrypted and anonymized, and we never disclose any user's account, transaction, or payment information. Our platform itself has robust security measures in place.
3. Regarding verification and assistance:If convenient for you, please provide relevant details such as ad screenshots, promotional links, merchant names, or your Superbuy account information (e.g., registered email or username) to our customer service email (or via our official support channels). We will assist you in further investigating the situation and take necessary actions to alert other users about such scams.
Please stay vigilant and be cautious of false advertisements and phishing websites. If you have any further questions, feel free to contact us through our official channels.
Wishing you all the best!
Superbuy Customer Service Team
Ordering from Superbuy for the first time and the experience has been incredible. Really comprehensive services offered and support is amazingly fast and cooperative at replies. Even their discord server offers support and agents like Mia have been super helpful in providing an incredibly helpful experience.
STOLE MY CARD DETAILS
DONT BUY - SCAMMERS THAT STEALS CARD DETAILS AND BUYS FROM CHINESE SITES. DONT DONT BUY!!!
MADE A COMPLAINT REGARDING AN ITEM AND EXPLAINED I WONT USE THEM AGAIN - STOLE MY CARD DETAILS WHICH I ONLY MADE TO BUY INTERNATIONAL ITEMS. STAY CLEAR
Superbuy Shopping 回复2025-12-03
Dear Valued Customer,
Thank you for bringing this serious matter to our attention. We are deeply concerned about your report of unauthorized card usage and understand your frustration. The security of our customers' financial information is our top priority.
To investigate this immediately, we need your account details. Could you please provide the email address or username associated with your account? This will allow us to:
Locate your order and complaint history.
Provide you with a detailed update and solution promptly.
We take such allegations extremely seriously and will work swiftly to resolve this for you. Please share the requested information so we can begin our investigation without delay.
Sincerely,
[Superbuy] Customer Security Team
Unprofessional Staff and Terrible Customer Service!
Their team entered completely wrong quantities and weights on my shipment, which caused it to be stopped by customs and sent back to them. Instead of taking responsibility for their mistake, they now want me to pay the reshipping costs. On top of that, the staff are very unprofessional, their responses are rude and unhelpful, and they clearly don’t care about the customer experience.
Superbuy Shopping 回复2025-12-05
Dear Customer,
We sincerely apologize for the inconvenience caused by the incorrect information entry that led to the return of your parcel, as well as for any unsatisfactory communication during the process.
To promptly investigate and address this matter, please provide the following details for quick reference:
1. Your **Superbuy username / registered email**
2. Relevant **order number / tracking number**
Once we receive this information, we will:
1. Prioritize checking the parcel status and clarifying responsibility;
2. Assign a dedicated representative to follow up directly.
We take your experience very seriously and look forward to your reply so we can take immediate action.
Thank you for your patience.
Best regards,
Superbuy Customer Service Team
I entrusted Superbuy with purchasing items for my client, but the service was extremely disappointing. They added incorrect descriptions and wrong quantities on the final invoice, which caused the shipment to be returned. Shockingly, they then requested that I pay for the return shipping and an additional fee merely to verify that the received items were correct and complete.
Throughout this process, the team has consistently refused to act professionally, ignored official emails, and delayed responses, which risks making the shipment useless. I strongly advise caution when using their services, as accountability and proper communication are clearly lacking.
Superbuy Shopping 回复2025-12-05
Dear Customer,
We sincerely apologize for the inconvenience caused by the incorrect information entry that led to the return of your parcel, as well as for any unsatisfactory communication during the process.
To promptly investigate and address this matter, please provide the following details for quick reference:
1. Your **Superbuy username / registered email**
2. Relevant **order number / tracking number**
Once we receive this information, we will:
1. Prioritize checking the parcel status and clarifying responsibility;
2. Assign a dedicated representative to follow up directly.
We take your experience very seriously and look forward to your reply so we can take immediate action.
Thank you for your patience.
Best regards,
Superbuy Customer Service Team
Superbuy used to be great, they changed their search engine, anything technical you can't find. Also the warehouse has started mislabeling items causing shipping to skyrocket, I've had to discard items I just bought because I literally couldn't ship them reasonably, but I had before with no problem. I have brought all of this to their attention they told me I was wrong, that nothing was wrong with their search engine ( I even showed proof, didn't matter) and that a battery operated light was definitely an appliance, warehouse are highly skilled, currently dealing with this again as they labeled a solid a liquid, a rosin a liquid, metal blades a knife, ipad screen an appliance, another metal blade is fragile, sponges are fragile, oh and stainless steel metal handle is fragile, I order more and more from AliExpress, way better search engine
I’ve been using Superbuy for a while, but after my last three shipments, I’ve completely lost confidence in their logistics and customer service.
My most recent parcel (shipped via PND Express) was delivered to the wrong address, and the local delivery company refused to communicate properly.
They called me once at noon while I was at work, and when I called back later that day, nobody answered or followed up. The courier delivered the package at an apartment complex in front of my actual address, and the delivery guy did not knew where he was.
The local phone number didn’t work, their website showed “address not located”, and I still have no resolution after contacting both Superbuy and the carrier. The PND Express first replied within 2 hours but once I replied back, they started ghosting me. It is the 2nd week, and I am still waiting for a reply.
What makes it worse is that this is not an isolated incident.
Out of my last four packages, three had major delivery issues:
Two previous parcels took 48 days to arrive, even though the maximum stated shipping time was 40 days.
Both delays were blamed on shipping line issues at Los Angeles port — but there was no compensation or accountability.
Now this third one has gone missing because the carrier can’t follow clear delivery instructions and Superbuy refuses to take responsibility.
I gave detailed delivery instructions, including what to do if I wasn’t home, but they were completely ignored.
When I emailed Superbuy, their responses were slow, vague, and unhelpful, and the company is now ignoring my follow-ups.
I’ve been patient through all of these problems, but this latest experience is unacceptable.
Until they fix their logistics partnerships and improve customer service, I cannot recommend Superbuy to anyone who values reliability.
Once my current issue is resolved (if it ever is), I’ll be switching to another agent.
Superbuy needs to take real responsibility — customers shouldn’t have to chase missing parcels, deal with unresponsive carriers, or wait nearly two months for deliveries that were promised within 40 days.
Please reach out to me, and I will provide as much evidence as you want
Superbuy Shopping 回复2025-10-23
Hi Yosyp,
We take the logistics service issues you've reported very seriously and are deeply concerned about the recent troubles you've experienced with your parcel deliveries.
To better understand the abnormal situations you mentioned with your parcels, we need to establish more direct contact with you to gather detailed information.
Please provide the email address associated with your Superbuy account. Our customer service team will reach out to you promptly upon receiving this information to fully assist in investigating and facilitating a resolution. Thank you！
Avoid at all costs after my honest review regarding the screen shot I had of the customer service team saying they don’t post bad reviews for a seller as seller my stop using them and it affects there revenue meaning what you order it’s a lottery if the item is good our bad and if it is bad they say we will refund you £3 as profit margins are low even though you spent £70 . They reached out offered me compensation if I say the situation was rectified . They gave me £50 pound in credit so I ordered something as only way to get my money back I had to pay an extra £23 They contacted me today saying they have frozen my account if I want the extra money I paid in back I must pay £69 pound to unlock my account then once account is unlocked they will send me the £69 back plus my £23. Please do not use this company there is other good shipping agents. Mulebuy. Acbuy to name a few
Superbuy Shopping 回复2025-10-23
Hi Paul，We sincerely apologize for the previous issues that have caused your dissatisfaction. We take your feedback very seriously. To resolve this matter promptly, our customer service team has already sent the specific solution and updates to you via email and messages. Please be sure to check your messages. We understand your concerns and want to ensure every detail is properly addressed. If you have any further questions after reviewing the information, please feel free to contact our online customer service directly.
Kakobuy
SUGARGOO
Mulebuy
CSSBuy
CNFans
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Lovegobuy
Acbuy