Threadless

Thank you so much for your wonderful review! We're thrilled to hear you're so pleased with your recent purchase.

We're so glad we could help! Thanks for taking the time to leave us a 5-star review – we really appreciate it. It was our pleasure to get that replacement shipment out to you quickly.

Thanks for sharing your experience, and we understand your frustration with the long delivery time and the need to contact your local postal service. It's not the experience we want for you. It is unfortunate that international shipping can take up to 5 weeks due to customs and local processes outside our control, often requiring your direct contact. Your order has shipped, and we're monitoring it. We'll reach out with tracking updates and information to help you connect with your local postal service. Thank you for sharing your experience, and we're truly sorry to hear about the frustration caused by the long delivery time and the need to contact your local postal service. We understand this isn't the smooth process you expected with international shipping.

Wow! Thanks so much for your kind words! 💙 We’re thrilled to hear that you had a great experience with our team. Making sure you’re happy with your order is always our top priority, and we appreciate you giving Threadless a try! Hope you love your new tees, and if you ever need anything, we’re here for you. 😊✨

Thanks so much for your kind words! We're glad our support team could help quickly and get everything sorted for you. We appreciate your support over the years and hope you continue to enjoy our products! 😊

We’re really sorry for the frustration this has caused you. We completely understand how disappointing it is not to receive your order in time for your performance. As we mentioned, postal shipments—the option chosen at checkout—can sometimes take up to 10 business days to arrive. Your order shipped on February 7th, and it looks like it’s on track to be delivered by the 10th business day (2/21/24). For clarity, 2/17 was a US bank holiday and not considered a business day, which may have impacted transit time. We truly apologize for any inconvenience caused by the postal delay, and we appreciate your feedback. If there’s anything else we can do to help, please don’t hesitate to reach out at [email protected].

Wow, thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our shirts and prints, and it means a lot that you chose Threadless after all your research. We genuinely appreciate your support and are so glad to have you in our community! Hope to see you back again soon! 😊💙

Thank you so much for your kind words and for being a loyal Threadless fan for over 15 years! 🎉 We're thrilled to hear that our team could help you out with your sizing concerns—your support and encouragement mean the world to us. Here's to many more years of creativity, great designs, and amazing experiences. We’re lucky to have you in our community! 💖

Thank you so much for your kind words! Coming from someone who knows customer service firsthand, this means a lot to us. We’re thrilled to have pleasantly surprised you, and we’ll keep working hard to make sure every experience you have with us is just as great. Thanks again for sharing! 😊

Thank you for sharing your experience with Threadless, both as a designer and a customer. We’re genuinely sorry for the frustration and disappointment you’ve encountered, and we want you to know that we’re listening to your concerns. It’s deeply concerning to hear that you felt undervalued as a designer and that our communication fell short. Your creativity and contributions are integral to our community, and we believe wholeheartedly that we would be nothing without our designers. We appreciate your feedback and regret that the wholesale arrangement didn’t meet your expectations. Please know that we are continuously reviewing these processes to ensure all designers feel valued and fairly compensated. We are equally sorry about the delay with your recent t-shirt order. Our printing partner experienced an unexpected cyberattack that disrupted operations and delayed shipments, including yours. We dropped the ball by not proactively communicating these delays to you, and we sincerely apologize. Initially, we issued your refund, but the bank unfortunately declined it, though we’re still unsure why, given that your account and card are active. Our payment processor’s limited details left us unable to explain the issue thoroughly, but we provided a screenshot in our recent email to keep you informed. We’ve now issued your full refund via PayPal to ensure it reaches you as quickly as possible. In response to your concern about the treatment of employees in our supply chain, please know that we hold ethical standards in high regard and share your commitment to fair labor practices. Our print partners are affiliated with the Fair Labor Association, adhering to strict guidelines prohibiting involuntary or forced labor, child labor, and unsafe or unhealthy work conditions. Employees are respected and compensated fairly, compliant with local laws, and vendors we partner with promote equal opportunity free from discrimination or harassment. We’re committed to improving our processes to reflect the respect and support our customers and designers deserve. We are grateful for your patience and openness in addressing these concerns and for allowing us this opportunity to respond.

Thank you so much for sharing this fantastic feedback! We're thrilled to hear that Amanda was able to turn things around so quickly and get those shirts out to you and your son. Our team always aims to make things easy and stress-free, so it's great to know that your experience reflects that. We'll make sure Amanda knows just how much her quick response and support meant to you. Thanks again for being such a loyal fan—and for recommending us to your friends! We’re lucky to have customers like you. 😊

Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn’t meet your expectations, especially after being our valued customer. We understand how frustrating it can be when sizing and quality don't align with what you hoped. Since we offer several different styles of tees, slight variations in fit, sizing, and length can occur depending on the fabric blend or manufacturing process. While we aim for consistency, tees may occasionally run a little bigger or smaller than others of the same size, typically within a standard industry variation of +/- 1 inch. We never want you to feel stuck with something you don’t love. While we don't accept physical returns unless items are damaged or defective—since each item is printed on demand just for you—we are happy to send a different size you might prefer or issue a credit for a future purchase. There’s no need to bother shipping back the original items; feel free to keep, donate, or gift them! We’re also sorry about the delay in responding to your follow-ups. We'll work on being more prompt in the future. Thank you again for your honest review. We genuinely value your input as it helps us improve, and we hope to provide you with a better experience moving forward.

Thank you so much for your kind words! We're thrilled to hear that you love your sweatshirt and that Amanda was able to assist you so well with the exchange. We always aim to provide fast and top-notch service, and it's great to know we hit the mark. Looking forward to having you back again soon!

Hi Dave, Thank you so much for sharing your experience! We're thrilled to hear that our team was able to assist you with the exchange and that you appreciated the solution. We always aim to make things right for our customers, and we're glad it worked out for you. Hope the new shirt is a perfect fit! Thanks again for your kind words and support!

Hey Evelien, We're so happy to hear that our quick response and easy exchange process made your day! We're thrilled we could make things hassle-free for you and hope the new size fits perfectly. Thanks for sharing your experience and giving that extra shirt a good home!

Thank you so much for your thoughtful review and feedback! We're glad to hear the replacement process was helpful and that we could make things a little easier for you. Your support means a lot to us, and we truly appreciate your kind words! Don't hesitate to let us know if you need anything else.

We’re genuinely sorry for the issues you’ve experienced with your order. It’s frustrating to have your order missed and then reprocessed with an added charge, and we apologize for that mistake. We’ve also noted the delay in shipping, which has caused even more inconvenience. To help, we’ve upgraded the shipping method for your new order to Next Day at no cost and asked our printing partners to expedite it so it can reach you by this weekend. In the future, please don’t hesitate to let us know if you have specific deadlines. We’ll do our best to ensure your order arrives on time.

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our company, team, and products. It means the world to us that we could help you out, and we truly appreciate your support!

Hello Anna, Thank you so much for sharing your feedback. We’re truly sorry for the frustration you experienced with your recent order and the delay in communication—it’s clear we didn’t meet your expectations. We can understand how upsetting that must have been, especially when you reached out immediately after placing the order. We want to make this right for you. Even though the original order has already shipped, we’d be more than happy to send out a replacement completely free of charge, with any changes you’d like to make. Alternatively, if you’d prefer, we can issue a full refund for the order. Please let our customer service team know your preference on the ticket that’s already open, and we’ll resolve this as quickly as possible. Again, we sincerely apologize for the inconvenience and appreciate your patience.