Threadless exists to help artists succeed. For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- [email protected]’s make great together.
Written by the business, not verified by us.Threadless (www.threadless.com) has a 3.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 31% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the dedicated support team for being incredibly helpful, friendly, and responsive when resolving various ordering issues or tracking down missing items. Many people also truly appreciate the quick communication and personalized assistance provided by staff members during every step of the shopping journey. However, some customers also noted that recent clothing items feature lower quality materials and printed designs that tend to fade or peel quickly after washing. A few reviewers additionally experienced occasional manufacturing flaws, sizing inconsistencies, or minor mistakes with their delivered products that caused some disappointment.
Auto-generated from all reviews of this business. For reference only.I am so grateful to staff for helping me with my order. I was struggling to order 2 Random Acts Of Kindness tshirts, & reached out for help. Big thankyou to Amanda who was so patient & kind, communicating & helping to solve the problem I was having over 3 days. Im so so grateful for her kind perseverance with solving the problem, & I managed to order the 2 t shirts successfully today to my address in the UK. Thankyou sooo much! Stacy Johnson
I've bought T-shirts 2 times and loved the quality. I had an issue with my last order and they responded super quickly and solved my problem!
The old threadless is gone, I have 10+ years old tshirts that look better than the 10 months old of my latest order. Also there is ton of AI slop. Never again!
Thanks for being with Threadless for so many years. We're really sorry to hear your recent order didn't live up to your expectations. If there was an issue with the quality of your recent order, we'd love the chance to make it right. Please reach out to our support team, and they'll be happy to help. We also wanted to touch on your comment about AI. We have an AI policy in place, and highlighting and supporting human-made art continues to be a huge priority for us. We're continuing to evolve our approach, and feedback like yours helps shape how we improve.
This was one of the most pleasant shopping experiences I've had in long time. In the age of automated response and robot answering service, Threadless maintains the most important element of human interactions: humans. I dealt with the same person throughout and she was kind, helpful and quick to respond. The satisfaction guarantee is no lie; when I made a mistake in my order, it was corrected at no charge. Shipping is quick with accurate tracking info provided and the products are great quality. I wish every company operated like this one. Very pleased and highly recommend.
When my tee was reported as "delivered" by the post office, but not on my door step as claimed, I reached out to Threadless to see if there was any insurance number I could use to file a claim. They wrote back within 36 hours, which reassured me. The tee ended up arriving another day and it's great! I love it! Great tee and great customer service. :)
Placed my first order with threadless and I absolutely love the shirts I got. There was one minor issue that was entirely caused by me but their customer service went above and beyond to get it fixed. I am absolutely blown away and they have won me over. Highly recommend!
I had a postage issue, and the Threadless representative truly helped me from the first moment to the last, providing me with replacements, and several kind emails that arrived super fast after my first query. Really excellent service. Communication was great from Amanda, I really appreciate your help.
I've used threadless several times and they were great. My most recent order had an issue and I was WOW'd by the support experience. We're human, there are going to be issues but how you handle it says a lot. The issue was fixed, I was able to keep the shirt that was incorrect, AND I was provided a credit. Just WOW. I just submitted a picture of the issue and that was it.
This is a great company that communicates quickly and clearly. I do find I have to size up my t-shirts, but they are decent quality and I get lots of compliments. Occasionally, something is flawed in the print, but a quick email with a photo gets things sorted out quickly and positively. I've been ordering from Threadless for 15+ years and have even re-ordered favourite shirts that eventually wear out.
I always have anxiety when I order from a new online store but the quality of the shirts is fantastic. The material is soft, the designs pop, and overall I'm thrilled with my order.
First I truly appreciate the ability to order merchandise with works from some of the best artist out there. Specifically I have been pleased with the t-shirts and a windbreaker jacket. The shirts do not stink and the quality of the print on the shirt is top notch. Unfortunately I the was a mistake with one of my recent orders where an incorrect size t-shirt was sent to me in error. I contacted the customer support service email, and in less the 12 hours they had replied to the error and a new order was already started. Amanda was the representative that assisted me they were polite, admitted the error on, and ensured that my oder was corrected promptly. The was some most excellent customer service. Thank you.
I have ordered several times from Threadless and everything has been perfect. I placed another order this week and ordered the wrong size on accident. I contacted them and they are sending a shirt in the correct size, even though it was my mistake. They were so kind and helpful in their quick responses and emails. Thank you again!
I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpful, responsive and lovely to deal with. Would definitely order with them again!
Outstanding customer response and communication- immediately sorted; such a pleasure to deal with decent people in this day and age! Would definitely support again
I came here to give Amanda all of the accolades for the S+ Tier of customer service, and I see others doing the same. I am ecstatic with the quality of the products, the communications regarding my order, and especially the service given by Amanda in fixing an issue that I thought could never have been fixed with a store that has now shut down due to their parent company going out of business (Rec Room). Thank you so much Amanda!
Thank you so much for the kind words! It is wonderful to hear how happy you are with your products and the service Amanda provided. We are thrilled she could help resolve that for you, and we truly appreciate you taking the time to share your experience.
Wonderful company and Amanda is THE BEST!! What some of these other reviews might be discounting is that Threadless makes any unexpected wrongs - and through no fault of their own - right! Our items arrived damaged due to carrier issues and Amanda was there, attentive and courteous, to solve our issue in the most amicable and timely way. The resolve was so quick and easy, thanks to her! It's added trust and peace of mind, which restores my faith for having them stand by me. And it should be said the work they do on the t-shirts is unquestionably high quality and beautiful, for real! very ethical and responsible. Thank you for everything, from a very grateful customer who will make no hesitation to buy more from you in the future!
We are doing a happy dance over here! We agree that Amanda is the best, and we're thrilled she was able to get your issues squared away. Thanks for sticking with us and we can’t wait to see what you pick out next!
I really love the designs, and the quality of the clothing. I have been a costumer since 2016. More recently I had the best costumer support experience, where they fixed the issue I had with a misprinted shirt and sent me a new one right away.
Thank you so much for being a loyal customer since 2016! We are so glad to hear that you love our designs and the quality of our clothing. It is wonderful to know our team was able to resolve your issue with the shirt so quickly, and we truly appreciate your support over the years.
I had trouble placing an order from Japan because one specific shirt color/style could not be shipped internationally. The support team investigated the issue very carefully, explained the cause clearly, and helped me find a solution. I was also very happy that they later honored the sale price for my order. However, what meant even more to me was how kind and thoughtful the support was throughout the entire experience. I had contacted support once before and had a similarly positive experience. It’s rare to come across customer support that feels this personal and caring. What could have been a frustrating shopping experience ended up becoming a very positive one. Thank you again!
Wow, thank you so much for the kind words! We really care about making sure your experience is a great one, so it means the world to us that you felt taken care of. Thanks for giving us another chance to help, and we are so glad we could get everything sorted for you!
Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless have reached out to me and have reshipped the content of the 2 packegaes that failed to arrive. It seems like Gmail is testing replies from the help email at threadless.com as spam and it might be the reason I did not receive a reply for my first attemt to reach out to them. Update #2: I have received the shipments. And the issue was resolved to my satisfaction(although in delay).
Hello! Thank you for being a long-time customer and sharing your feedback. I am so sorry to hear about the trouble with your recent orders and that our support team has not gotten back to you yet. That is definitely not the experience we want you to have. We want to get this sorted out for you right away, but we are currently unable to find any recent emails or orders under your profile. Could you please reply here with your order numbers? Once we have those details, we can locate your shipments, investigate what happened, and make things right. We appreciate your patience and look forward to helping you resolve this. UPDATE: Thank you for sharing your details! We can confirm our customer support team has replied to you in the past, but it sounds like you aren't getting our emails. They replied to your recent email again and also are reaching out to you via another method. Please check your spam and add [email protected] to your safe list in your inbox. If you still aren't able to find anything, please email [email protected] and we'll escalate.
Ordered a shirt for my granddaughter and the image was off center. One quick picture attached to a polite email and the next day a new shirt was already on its way. Great customer service and super fast response time. Thanks again for everything
101 reviews matching
TeePublic
Redbubble
Spreadshirt North America
CafePress
Zazzle 
Halara
Printful
Fourthwall