Zazzle (www.zazzle.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
J
Jesse Gottfried · 2 reviews · Experienced 2026-08-05 ·
★★★★★
Print quality was not great
Print quality was not great. Pictures on business card do not look sharp
Reply from Zazzle 2026-08-07
Hi Jesse,
I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
No exaggeration- worst experience as a consumer you could ask for
Where to begin. We lost our first package of wedding invitations because one of their employees took it upon themselves log in and change our address. We got word that our package had been delivered yet when we checked the picture from the tracking number it was not our porch. We then tried to reach out to FedEx and they said we couldn’t even make a claim because of the zazzle employee who went in behind us and changed our address. We ended up getting FedEx to retrieve the package and needed someone from zazzle to call and verify the address WE GAVE THEM. Zazzle declined to do that and said we don’t have a “phone system” after fighting with them for a week and threatening to leave a bad review they then decided they were going to “overnight” us a new set of invitation well that came 5 days later. We even went in and individually put in addresses for family to put on the envelopes. The new invites we received were all blank. DO NOT UNDER ANY CIRCUMSTANCE USE THESE PEOPLE. Horrible operation they are running over there and a subpar customer service to back it up.
Reply from Zazzle 2026-08-05
Hi Dru,
I'm truly sorry to hear about the issues you encountered with your invitations order. That is certainly not the customer experience we strive for here at Zazzle.
I will be looking into this issue thoroughly and will reach out by email to provide further assistance with this.
I look forward to assisting you with this order and getting this resolved promptly.
Kind regards,
Craig
I ordered custom t-shirts. The sizes were very small. I ordered a women's 2x and it fit like a women's medium. Because it's custom, I can't return it. I was very disappointed as I wanted to wear it to an event.
Reply from Zazzle 2026-08-06
Hello Denise,
We are sorry to hear you were unhappy with our shirt sizes. We would love to make this right. please reach out to [email protected] and we would be happy to help!
Thanks,
Zazzle
D
Dawn Ramirez · 6 reviews · Experienced 2026-06-13 ·
★★★★★
I love my business cards
I love my business cards. Quality is great! Just wish I could get them quicker. Delivery time could be better. Overall satisfied.
D
Dr. Cheryl · 7 reviews · Experienced 2026-08-03 ·
★★★★★
I was scammed!
I was scammed. I’d give Zazzle a minus 100 score if I could. My email contact list was stolen. Some of my contacts then started generating spurious invitations without their knowledge. While Zazzle itself may be legit, it looks to me as if hackers have gotten into their system. From now on no more Ecards from me. I’m sending future invitations the old fashioned way- with a stamp!
Reply from Zazzle 2026-08-05
Hi Cheryl,
I'm very sorry to hear there was an issue with your digital invitations and email contacts. That's certainly not the customer experience we strive for.
I will be reaching out to you shortly by email for further information on the issue, and I hope to help you resolve this promptly.
I look forward to hearing back from you, and providing further assistance with this.
Kind regards,
Craig
I've done several business card and address label orders with Zazzle. I have returned 3 due to poor print quality, and other errors. blurry, discolorations on the cards, print that was so small that even with magnifying glasses I could barely read it but it looked normal on the website. Some issues were so obvious, I wonder if they have anyone check things before they are sent to the customer. A few orders were fine. They refunded me only to their website as a credit. I should have spent more money initially with an actual print business rather than an online hit or miss website.
Binder came when they said and looked great! Customer Support Services were amazing! I was so upset when I realized the wrong date was on the binder for my daughter's bridal shower (my fault). Mike was so understanding and offered me a refund so that I could order it again with the correct date.
Fast shipping, and easy to use, but my photo came very bent up and folded, despite the excess packaging. I have used them before without any issues, so hoping it is just a fluke!
