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Business Services

Zazzle

200 reviews

4.2200 reviews
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About Zazzle

Data updated
Website
www.zazzle.com
Category
Business Services
Location
United States · Reno
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
94% (32/34)
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[email protected]www.zazzle.com

Is Zazzle legit?

Zazzle (www.zazzle.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.

What people say

B
Bill美国 · Experienced 2026-07-22 ·

The product was as ordered but.........

The product was as ordered. I paid for expedited delivery but the actual delivery was 2 days later than promised.

Reply from Zazzle 2026-07-29

Hi Bill! I am very sorry to hear of the delay in recieving your order. An email has been sent your way so we can reach out and resolve this for you! Speak soon! Laura, Team Zazzle

T
Thereze BarnardZA · Experienced 2026-07-23 ·

Zazzle delivered promptly and the…

Zazzle delivered promptly and the decoupage paper I ordered was exceptional. When I encountered a problem with my one order Zazzle was prompt in assisting and solving the problem. Great service. Thanks Zazzle!

A
Andrew Young英国 · Experienced 2026-07-22 ·

Wedding products not delivered on time

Have put two orders through with Zazzle recently. One was fine, the second has been a real issue, currently a week after its arrival date it’s still not been shipped. This is after messaging them earlier this week already and being promised a new arrival date that will now be missed. When I enquired about basic information about the order, such as where it was being manufactured and sent from they didn’t know. Poor service and poor customer care. A shame as the good order (which was actually ordered later) was of good quality. Despite telling them the order is for our wedding they don’t seem to have any sense of urgency.

Reply from Zazzle 2026-07-25

Hi Andrew, I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further. I look forward to your reply and getting to the bottom of this. Kindest regards, Jordan

M
Milton R.美国 · Experienced 2026-07-13 ·

There’s an obvious quality control…

There’s an obvious quality control issue that needs to be addressed here. The draft image I submitted looked fine but when I received the printed cards, they had a white line at the margin as if the photo was not properly centered. I have no time to do a return and order new cards so these poor quality prints are what I’m stuck with. Never again.

Reply from Zazzle 2026-07-22

Hi Milton, We’re sorry to hear you were not happy with your order, and we would love to make this right! Please reach out to us at [email protected] and we would be happy to help! Kind regards, Zazzle Team

T
Toni DesRoches美国 · Experienced 2026-07-21 ·

MEMORIAL BOARDS

After the death of my younger sibling, I was asked to create Celebration of Life Memorial Boards for the service. Zazzle offered lots of beautiful options. And when I encountered a few issues creating them, both the Zazzle virtual assistant ZEE as well as a human resource from Zazzle assisted me with edits and my problem was solved immediately. The boards came out beautiful, I truly appreciated their assistance. I will continue to use ZAZZLE for all my projects.

C
Camry Birdwell美国 · Experienced 2026-07-21 ·

Outstanding Customer Service – Resolved My Issue in Less Than 24 Hours!

I have always used Zazzle for their high-quality products, but their customer support just made me a customer for life! My package arrived completely open and empty via USPS. I submitted my initial inquiry around 6:00 PM yesterday, received a prompt follow-up from Niomi in Customer Care at 6:20 AM the next morning asking for my order details, and by 11:20 AM, the entire issue was fully resolved. Not only is a replacement order already being processed, but Niomi also upgraded my shipping to expedited courier delivery at no extra cost so my invitations would still arrive on time. You rarely see this level of quick, helpful, and generous customer service nowadays. Huge thanks to Niomi and the Zazzle team!

K
KarlAT · Experienced 2026-07-01 ·

unauthorized debit from the bank…

unauthorized debit from the bank account! no order placed! working since July 1st to get my money back, but only empty promises, three times („we check and come back to you“), it’s FRAUD!

Reply from Zazzle 2026-07-20

Hello Karl, I'm really sorry for the inconvenience you had! We would love to help you identify the debt and assist you further, however we can't locate your account as no details were provided on your review. Please email us at [email protected] so we can assist you ASAP. Best, Zazzle Team.

J
Jennifer Cunningham美国 · Experienced 2026-07-20 ·

On more than one occasion my documents…

On more than one occasion my documents were not printed correctly. You will never speak to a live person for assistance. They refuse to refund your money when they make an error. Would not recommend.

Reply from Zazzle 2026-07-20

Hello Jennifer, We are terribly sorry for your experience! I can see the refund for your order has already been issued as per your request. If there's anything else we can assist with please reply to the email that was sent to you. Best, Zazzle Team.