Threadless

Thank you so much for being such a loyal member of the Threadless community since 2008! 36 orders is an incredible milestone. We are so glad to hear that even when things didn't go perfectly, our team was able to make it right for you. We truly appreciate your support and the kind words about our customer service. Happy wearing!

We appreciate you sharing your perspective as an artist. We are sorry to hear that your experience has been frustrating and that you haven’t seen the results you were hoping for yet. Our team is dedicated to supporting our artist community, and we would love to help you take a closer look at your shop. We have many resources available designed to help artists grow their presence and visibility. Please feel free to reach out to our artist support team so we can provide more specific guidance and help you make the most of the platform.

Welcome to the Threadless community! We are so happy to hear that your first experience was a success and that your gift was a hit. Thank you for the kind words about our quality and speed—we look forward to helping you find more unique art in the future!

Thank you for being such a loyal part of the Threadless community for over 20 years. We are incredibly sorry that your most recent experience fell so short of the standard we have aimed to provide you for two decades. It is clear that our support team missed the mark by providing repetitive responses rather than addressing the specific tracking and delivery discrepancy you pointed out. We understand how frustrating it is to feel unheard, especially when receiving marketing emails while a support issue remains unresolved. We have looked into this and can confirm that while your address was correct on our end, an error occurred during the fulfillment process that caused the misdelivery. We would love the opportunity to make this right immediately, whether you would prefer a full refund or a guaranteed replacement sent with priority shipping to your correct address in Twin Falls. Please keep an eye out for a direct email from our team so we can get this resolved this for you. We value your long-standing support and hope to regain your confidence.

Thank you for your feedback, and we're sorry to hear you were unhappy with your order. We want to clarify that we haven’t changed our Extra Soft shirts in any way. It is possible that you may have received the wrong blank if the shirt is not what you expected. We have located your purchase order and a member of our team will be reaching out to you directly to resolve this for you.

Hello, Renone I am incredibly sorry for the multiple frustrations you experienced with this order. It is clear that we let you down not just once, but twice, and I completely understand why you felt the support you received was formulaic given the length of time this took to resolve. As a seller on Threadless, you deserve the same high standard of quality and service that you provide to your own customers, and we clearly missed the mark here. While I am glad to see that the correct hardware was delivered on January 12th, I know that doesn't make up for the missed holiday gift or the back-and-forth it took to get there. I have shared your feedback directly with our team and our partners at CCS to investigate why the wrong components were sent out after the first error. We are using your experience to tighten up our fulfillment process and ensure our communication feels as personal and urgent as it should be when things go wrong. Thank you for your patience and for being a part of our creative community.

Thank you for sharing your feedback, and I am sincerely sorry for the frustration this wait has caused. A six-week delay is completely unacceptable and certainly not the experience we want for our customers. While we did face some production and stock challenges over the holiday season, that timeframe is far from our normal standard. I have searched our system for an order under your name or any recent support history, but I haven't been able to locate a match. We want to look into exactly what happened and make this right for you immediately. Please reach out to our support team at [email protected] with your order information so we can investigate this and find a resolution. We value your business and hope to have the chance to fix this.

We sincerely apologize for the incredibly frustrating experience you've had with our customer service and the delay/loss of your package, especially since this was intended as a Christmas gift. We understand your disappointment and we would be happy to look into this more. Please email us at [email protected] with your order number so we can look into the tracking status, address the breakdown in communication, and find a swift resolution for you.

Thank you so much for your honest feedback. We're genuinely happy you still love our designs and appreciate the shout-out for our responsive customer service team. However, we are very concerned about your experience with the prints peeling/fading after only a few washes. We have immediately escalated this to our production and sourcing partners to pinpoint recent changes in materials and processes. We are committed to restoring the durability you expect from us. If there's anything more we can do to help, or if you're interested in trying out a different style of shirt to see if you like the material better, please don't hesitate to reach out to the team and we can help you with your replacement.

Thank you for your feedback. We're very sorry to hear about the issues you've experienced with your recent orders and our customer support. This is certainly not the level of service we aim to provide, and we sincerely apologize for the frustration this has caused. We would be happy to look into this for you right away. Could you please update your review with the last four digits of your order number? We will use that information to track down your purchase and see what we can do to help. While our team is usually pretty quick to respond, sometimes during busy periods, it can take 2-3 business days to get back to everyone. We want to assure you that our support team is dedicated and will do everything they can to resolve this for you. We appreciate your patience and look forward to helping you get this sorted out.

Thank you for your feedback. We are so sorry to hear about your frustrating experience and for the disappointment this has caused, especially given your long history with Threadless. We're proud to have been a part of your family's traditions for so many years and we sincerely regret that we didn't meet your expectations with this recent order. We see that you're working with Josh from our support team to get this resolved. He's been looking into this specific issue with our printers, and we're committed to making this right for you. We truly appreciate you taking the time to share this with us; your feedback is invaluable as we work to ensure the quality and customer service you've come to expect from us.

Thanks so much for leaving a review and for being a loyal customer for over a decade. We're so happy to hear you're still enjoying your older Threadless items. We're really sorry to hear that the new items you ordered didn't meet the quality you've come to expect from us. We take feedback like this very seriously. We want to make this right and look into what happened with your recent order. Could you please send us an email at [email protected] with more details about your purchase? We'd appreciate it if you could include your order number and any information about the sizing issues and pilling you experienced. Thanks again for your feedback and for your support of the incredible artists in our community.

We're sorry to hear you've had a negative experience using our website. We haven't heard of any widespread issues regarding desktop functionality, but we'd be happy to investigate this further for you. Please send us an email at [email protected] with more details about the specific issues you encountered, including the browser you were using and the pages where you experienced problems. We'd love to have our team look into this so we can improve the experience for all of our users. We look forward to hearing from you.

Thanks for reaching out and sharing your frustration. We're sorry to hear that you've had a negative experience with our artist team and the submission process. We understand how disappointing it is to have your designs rejected, and we want to help you get your work approved. Our review process for submissions is in place to ensure all designs meet our quality standards and are properly formatted for printing. We'd be happy to provide more details about why your submissions weren't approved. Sometimes, designs submitted to a specific challenge have very specific guidelines that need to be met. Other times, it's just a simple adjustment to the file that needs to be made. If you reach out to our artist support team (you can simply reply to any notification you received throughout the submission process), we can share some more specific insight into your submissions. We're confident that with a few tweaks, your designs can be resubmitted and approved.

Thanks for sharing your honest feedback. We hear your frustration and appreciate you taking the time to outline these concerns. We're truly sorry that you've had this experience with our platform. We want to assure you that supporting artists is at the heart of what we do. We understand that having control over your pricing and brand is crucial. We'd love to help you get the settings you need for your shop. We offer two pricing options: you can choose Managed Pricing where we set the prices, or you can select Set Your Own Pricing to have full control over your royalty rates. For product customization, we offer lots of options with colors, styles, print placement, and more. If you're trying to achieve something specific with your files, our team would be happy to work with you to make it happen. Please reach out to our artist support team so we can address these issues directly and get your shop set up the way you want it. We're here to help and would love to hear more of your feedback.

We are truly sorry to hear about your extremely negative experience on our platform, and we sincerely apologize for the frustration and disappointment you've encountered. Your feedback is incredibly important to us, and we take your concerns very seriously. We understand your points regarding earnings, the community voting system, platform security, and transparency, and we want to assure you that we are committed to providing a fair and supportive environment for artists. We are constantly working to improve our platform and address the issues our community faces. We would appreciate the opportunity to discuss your specific concerns in more detail and work towards a resolution. Please reach out to us directly at [email protected]. We are here to help and want to ensure your voice is heard.

We're so thrilled to hear about your positive experience with our customer service team! Thanks for letting us know we hit the mark – providing that level of assistance is exactly what we aim for. We really appreciate you taking the time to share your feedback!

We're truly sorry to hear about the issues you've experienced with your recent order, especially regarding the print quality. We understand how frustrating it must be to receive shirts that don't meet the standards you've come to expect from our products, and we sincerely apologize for the saturated, fuzzy, and misaligned prints, as well as the concern about durability. Your feedback is incredibly valuable to us, and we're taking your comments about the print quality very seriously. We're committed to providing high-quality merchandise, and it's clear we fell short in this instance. We would like to make this right. Can you email our customer service team with your order number at [email protected]. We'd be happy to discuss a replacement or refund for your order and ensure you receive the quality you deserve. We also want to learn more about your specific order to address these issues and improve our printing process. Thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to restore your confidence in our products!

We're truly sorry to hear about the ongoing issues you've experienced with multiple orders, and we understand your frustration. It's clear we've fallen short of your expectations for quality, and for that, we sincerely apologize. We've already addressed the recent mug defect directly with you, issuing a full refund and a credit. More importantly, we're taking your broader feedback about consistent defects across various items very seriously. We're actively investigating our printing processes and partnerships to understand why these issues are recurring and to ensure they don't continue. Your experience is not what we want for any of our customers, especially for a valued shop owner like yourself. We appreciate you bringing these critical concerns to our attention; it helps us uphold the quality standards we strive for. We're committed to making things right and earning back your trust.