China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
以上内容由商家自行提供，未经平台核实。Tomtop（www.tomtop.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 950 条用户评价，属于车辆与交通分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 75% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-10-24。
I've purchased a Mi Band 8 at a great price. The item was exactly as described and the shipping was really fast and duty free. I've been using TomTop since 2017. The few times I had any issues they were always resolved in a very professional matter!
The shipping was ultra fast! The device itself is as advertised and works well, no complaints at all about my order
Good experience, serious. Package well delivered in time.
So far 2 items ordered, cannot complain.
SCAMMERS AVOID AT ALL COSTS!! I ordered a xaiomi door bell at a cost of £48 from this company and I received a non global version. It was advertised as a global edition version and the device I was sent is only compatible with the Chinese market. I asked for a refund and they offered a ridiculous £4 refund. After 5 emails over the course of a week I have been offered 16euro which isn't good enough. I just want my money back as the product is no use on the UK. Just give me my money back l! THIS IS UNACCEPTABLE!!
Dear valued customer, We are sorry to hear that you are not satisfied with our product. We understand how frustrating this can be and we would like to apologize for any inconvenience caused. Please provide us with more details about the issue so that we can investigate and resolve it as soon as possible. We are committed to providing our customers with high-quality products and services, and we take all complaints seriously. We would like to offer you a reasonable solution to make things right. Please let us know which option you prefer and we will take care of it promptly. Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. We value your business and hope to have the opportunity to serve you better in the future. Best regards, Tomtop.com
Dear Sirs, Please note that I have ordered several items from different sources online and am alway "honest and helpful" which goes without saying. I have another item, a telephone on order from your TOMTOP company. The first item is a Battery Charges which has not arrived. I have tracked this delivery and notice on your tracking sight to be showing as "DELIVERED". Please note that it has not been delivered. Can you please request our Courier company to show where and when item was delivered? I also notice that the delivery is claimed to have been made by "FASTWAY COURIERS". I have had items delivered to me from other suppliers who use DPD and I have had delays BUT otem is always delivered. In the past on a couple of occasions I have lost items claimed to have been delivered by "FASTWAYS Couriers" but never received. On one occasion they left my delivery outside well away from my property alongside the road entrance outside my gate without any notification and was accidentally notice by a visitor to my home. Can you please check with this courier and ask them for any evidence of delivery and where on my property did they leave the item? When they leave items outside the property gate by the public roadside that is not good enough. Can you please let me know the outcome. Thanking you and with regards : Parvez Butt
Dear Parvez Ahmed Butt, We apologize for any inconvenience caused and for the negative shopping experience you have had. We have looked into the matter and it appears that there may have been an issue with the delivery address, resulting in the courier not being able to deliver the package to the correct location. We have contacted the logistics company to verify this information and resolve the issue as soon as possible. We have reviewed your order information and have sent a solution to your email. Please confirm your response in a timely manner so we can resolve your issue and ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your satisfaction as a customer and will do our best to resolve this matter promptly. Thank you for bringing this to our attention, and we look forward to hearing from you soon. Best regards, tomtop.com
Hi, I ordered from these products: 1x SCULPFUN S10 10W Engraving Machine 1x SCULPFUN Laser Cut Honeycomb Work Table 1x SCULPFUN 30L/min Laser Air Assist Pump Air Compressor for S10 Laser Engraving Machine I only received 1x SCULPFUN S10 10W Engraving Machine Asked for explanations and refund
Dear Giuseppe Grassano, We understand that you have experienced some inconvenience and we sincerely apologize for that. In order to assist you better, we kindly request you to provide us with your order number or email address. This will enable us to check the details of your order and provide you with a solution as soon as possible. We recommend that you contact our customer service team at [email protected] for assistance. Once we have confirmed the problem, we will work towards providing you with a satisfactory solution. We appreciate your patience and cooperation in this matter and look forward to hearing from you soon. Best regards, Tomtop.com
Bought a 180 EUR item (order AA23E04L2128-BF6RCJ) - based on their policy you can give it back within 14 days... but when I tried to ask for it they just answered 'we do not accept it' and offered me 8 EUR of refund... the item is not working and I have wasted my money. STAY AWAY UPDATE: the item was in its original package and unused. They just ignored their return policy.
Dear customer, We apologize for any inconvenience you may have experienced with your recent purchase. We understand that you are dissatisfied with the product and wish to return it within the 14-day policy period. However, we would like to clarify that our return policy states that we only accept returns for items that are in their original condition and packaging. If the item has been used or damaged, we reserve the right to refuse the return. We understand that this may not be the outcome you were hoping for, but we will try to offer you a satisfied solution . Once again, we apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future. Best regards, Tomtop
The prices in this shop are fine, but the warranty or refund are tricky, the support are not much for customer, they offer funny price refund, like i got small refund, and after i saw that all 3pcs of products have the same fault, they just start to ignore, and totally doesn't care about customer. To get invoice its also hard job, they send it totally wrong, with different date and products. So im sad that they doesn't respect customers and can't solve anything right. And even ask to leave positive feedback for 3usd coupon... I can't do that till you not satisfy customers. And trick them with low refund amount, and ignore them. And it happen again, i got 5 lawn mowers which 2 of them have problem with batteries, and one with charger, they offer 12USD refund, instead send the replacement parts. For one i paid 44USD, so its totally funny and awfull.
Dear Geriausios Prekės, We are sorry to hear that you were not satisfied with your shopping experience in our store. We value every customer's feedback and we will do our best to address your concerns and provide a satisfactory solution. We understand your dissatisfaction with our after-sales service and we will contact you as soon as possible to resolve your issue. We will carefully review our after-sales service process to ensure that our customers receive the best service possible. If you could provide us with your order number and contact our customer service, we will process your request as soon as possible. Thank you again for your feedback. We will strive to improve our service and provide you with a better shopping experience. Best regards, TOMTOP
Really bad ! BE AWARE ! they dont accept my return from a broken product , they suggested to pay me 18 euros instead of getting the product back that costed 170 euro ! I tried to send it back to the original address and they never picked it up and i lost even more money because the package came back... they just dont give you options to return it ... they even asked me to return it to china when the product was originally send from germany !! THE WORSE!
Dear customer , We apologize for the inconvenience caused and we understand your frustration. We would like to inform you that we have already processed a partial refund as per your request a few days ago. We will continue to improve our services and appreciate your support. Thank you. Best regards, TOMTOP
The seller sent me a damaged product. Some part of the plastic was broken. From the condition of the package in which product was delivered, you could very well tell that it was unpacked and returned by someone before me. The terrible service of tomtop sent me to my post office although I had told them that this can not be a transport damage. To possibly end up sitting on the costs and a broken product, I followed this procedure. Now I can wait 4-6 weeks until the Post Office has checked the product and returned to TomTop. Then I hope that I get a not damaged product. Thank you for the worst service in the world.
Dear customer, We apologize for the inconvenience caused by the damaged product you received. We understand your frustration and we assure you that we take this matter seriously. We would like to inform you that we will be sending you a replacement product as soon as possible. We will make sure that the product is in good condition before it is shipped to you. If you do not want to accept the resend , you may also reply to us for a refund . Once again, we apologize for the inconvenience and we appreciate your patience and understanding. Best regards, TOMTOP
Set me an unusable Chinese Xiamoi S1 watch to the UK. Offered stupid 10% 20% 40% 50% refund on an unusable item. Finaly got my refund from PayPal but had to pay return postage to Hong Kong. Do not risk using this company. Do not believe there statements about returning unsuitable items
SCAMMERS! Really dont buy there. I bought 2 printers by accident, and I have informed them after 3/4 days about this. They gave me address where I should return and I did this. They now have my package ( I didn’t even open it) for 2 weeks. They avoid answering, they are lying. It is really easy: I returned unpacked product and shop should refund me after few days.
I’ve ordered a sleep mask for 7 pounds. A few days later they sent me two plastic something which looked like some sort of sticky plastic for modelling. I messaged customer service and offered me 2 pounds refund and i could keep the plastic. I told them that i was not happy with this solution and they offered me 4 pounds refund. I’ve just deleted my account and they can keep the 7 pounds… never again!!!!
Dear David , We apologize for the inconvenience caused to you. Thank you for your order, and we are sorry for the unhappy shopping experience. We will continuously improve the quality of our products and enhance the quality of our customer service. Could you please update your order number or email address ? This way, we can check the details and provide you with a solution as soon as possible. We look forward to your prompt reply. Best regards, Tomtop.com
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