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Tomtop

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950 条评价

3.0950 条评价
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关于 Tomtop

数据更新
网站
www.tomtop.com
分类
车辆与交通
所在地
中国
状态
待认证
近 12 个月
2 条评价
差评回复率
75%(282/374 条)
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商家自述

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

以上内容由商家自行提供,未经平台核实。

Tomtop靠谱吗?

Tomtop(www.tomtop.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 950 条用户评价,属于车辆与交通分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 75% 的差评;近 12 个月新增 2 条。数据最后更新于 2026-10-24。

用户怎么说

Free shipping is a SCAM

Warning, do not buy from TOMTOP! I and many others were tried to scam with "free shipping". They first sell you a nice product cheaply (free shipping whole world) and then ask for more money. 25$ more is usual they are asking for what ever reasons. DO NOT PAY MORE for free shipping. Just answer their emails that you will NOT pay more. I ordered a Xiaomi M365 electric scooter, however the price and product is nice. So that's why 2 stars.

Tomtop 回复2019-07-21

Dear Simo Suurnäkki, I'm sorry to bring you a bad customer experience. Sorry there must be some misunderstandings. Our logistics methods are divided into free general transportation and paid express delivery. Different logistics methods have different transportation costs. Please refer to the official website information for specific prices. Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can . Looking forward to your quick reply. Best regards, Tomtop.com

The only reason I made this 4 stars is…

The only reason I made this 4 stars is be different from what others posted (ensures it gets read!) and also because this effects device is different. First, TOMTOP: ordering and follow up was a breeze, nothing complicated at all. Even though I didn't use Paypal, there were no hangups. Second: the site to track the package was easy, but seemed to stop tracking when the package left from China. That wasn't so much a concern as Third: the package was delivered well within the promise date. Again, no problem. To be candid, I didn't make any expectations of delivery times as it was free shipping from China. I've read others posts and was skeptical of getting it on time, so put this in the 'plus' column for their delivery. The device, POCKROCK portable guitar effects by AMMON. First: It's exactly like it's pictured in the videos(mine is black). The casing is made of light grade plastic, but the big concern is the knobs: they appear very susceptible to snapping. This is something you can't just throw into a bag or box. It simply won't stand up to that. I box it up every time I'm through playing: the box has a Styrofoam piece that fits perfectly to the placement of the knobs. Second: the effects are very cool. Can't get the array of sounds for something this price. Even though it's not pro grade effects, you're not paying pro grade pricing. It's a terrific introduction to see what you might like in your sound setup without busting the bank. Personally, I think it's a must have for any beginner with an electric guitar. While learning the basics is important, there is a wider range of creativity as you're not confined to just 'Volume' and 'Tone'. Also, you don't have to push hard on the strings to get a sound. Keep in mind that part of playing the guitar is just that: playtime. Having fun is important and this effects box is all that and then some. My guitar skill is above beginner/still progressing.

I would give 0 star if it would be…

I would give 0 star if it would be possible. Today I was putting Xiaomi pro scooter to my Tomtop shopping cart and tried to pay with paypal. It took couple of minutes and did not succeed. I tried to pay another time couple minutes later and then it was fine but when I got email from paypal there was 149€ more than the scooter price was. Ok I checked again shopping cart and there were two same scooters from the same seller (another was 507€ and another was 656€). Absolutely b...s..t, I was putting to my cart only one and that was 507€ and now they try to steal 149€ more. Absolutely rip off, never ever buy from them. Ok, there propably were some misunderstanding, I got quick reply and full refund, thank you!

Tomtop 回复2019-06-26

Dear Pasi Malinen, I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you order have something wrong. We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Tomtop.com

Three stars...

The site was professional and had many items for sale so I would give it a good review I’ve bought a few items and am waiting for the product to know the quality so that’s the reason I’ve given it three stars...

Tomtop 回复2019-06-25

Dear Daniel Goldberg, I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet. We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country. Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can . Looking forward to your quick reply. Best regards, Tomtop.com

Not working product WILL NOT be refunded

==Update== Update from 1 to 3 starts. After posting the below comment I got a follow up from Tomtop which refunded fully for the headphone. It is unfortunate that I had to use a public review to get the right attention to my issue. ------------------------------------------------------------------ ==Disclaimer== Buying products from TOMTOP is a lottery - if you get a damaged product you will pay for it. I will never buy anything from them again and you shouldn't as well. Instead, buy from Amazon which takes customer trust as a serious thing. I bought two wireless headphones, similar to the iPhone one. When the package arrived one of the headphones was working but the other had an issue with the left side. It didn't turn on at all. After two back-and-forth sending videos to prove it was broken they offered to refund half of the value of product, which is an absurd! A company that offer this kind of deal CANNOT BE TRUSTED as it takes by default that the customer is a liar.

Tomtop 回复2019-06-24

Dear Andre Buzzo, Thanks for your order and we are sorry for all the inconvenienced. First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Tomtop.com

not keen to refund !..... always use PayPal

bought a few photography bits and pieces from them all Andoer products which I like, I ordered a "waterproof to 40 metres" led fill light ' the light leaked on the second dive and the light was destroyed, after a week or so of complaining and asking for a refund and them trying to send a replacement I asked paypal to step in, and they did, and was refunded quickly, TomTop have removed from my account the ability to "review" the light and have now noticed that Andoer no longer advertises the light on their website, but I must say that other orders have arrived as described, and in a very fast manner, I get the impression they have a UK warehouse

Tomtop 回复2019-06-18

Dear Dave Wood, Thanks for your order and we are sorry for all the inconvenienced. First of all, I am sorry for any quality problems with your product, please do not hesitate to contact our customer service. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, Tomtop.com

I buy xiomi m365 pro electric kick…

I buy xiomi m365 pro electric kick scooter, but UPS (delivery company) call for me and told that the seller suspended my order without any reason. I cant get any information from support by email. I do not know what to do now...

Tomtop 回复2019-06-17

Dear Melody Ek, I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet. We can deeply understand how frustrated that you have. Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can . Looking forward to your quick reply. Best regards, Tomtop.com

Would be good if I am advised how long…

Would be good if I am advised how long it will take for my order to arrive, even an estimated time of arrival.

Tomtop 回复2019-06-17

Dear Elizabeth Peters, I'm sorry to bring you a bad customer experience. We can deeply understand how frustrated that you received your parcel too late. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Tomtop.com

So far great services

So far I've serach the site and found what I wanted for a really great price and have received info that it is on it way so far great service

Tomtop 回复2019-06-14

Dear kylie Milne, I'm sorry to bring you a bad customer experience. Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can . Looking forward to your quick reply. Best regards, Tomtop.com

When I apply coupons total cost of…

When I apply coupons total cost of purchase increased so I didn’t use my eligible coupon

Tomtop 回复2019-05-31

Dear Joseph Manavalan, I'm sorry to bring you a bad customer experience. Because different coupons have different usage rules. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Tomtop.com

Service and prices may be ok but what I…

Service and prices may be ok but what I don't like is that they ask for reviews even before receiving the item, and in exchange of coupons, so here I am, writing a boring review to get the coupon.

Tomtop 回复2019-05-22

Dear Miguel Iglesias, I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet. We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Tomtop.com

I ordered an item to be sent to a…

I ordered an item to be sent to a different address than my own. The item was shipped to my own address instead. This was a surprise gift for my son whom I am flying out to spend time with and now you have ruined the surprise Very disappointed don’t want to trust you again L Like

Tomtop 回复2019-05-20

Dear Lynda Like, I'm sorry to bring you a bad customer experience. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction. Looking forward to your quick reply. Best regards, Tomtop.com

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