China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
sometimes i buy item with track number they send it without track number
Tomtop 回复2018-09-26
Dear funny mike,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Different logistics methods will have different tracking numbers and arrival times. Some small package logistics have no tracking number.
As long as the order has tracking number and can find logistics information, we will provide it to customers. hope your understand.
Best regards,
Adene
I don't think you would be happy with my review. I was not happy with my purchase...
Tomtop 回复2018-09-27
Dear Millard ，
I am sorry to hear that you are not satisfied with the products you purchased.
Regarding the product problem you mentioned, we have checked that it is caused by improper operation. We have provided the correct operation video, but you still can't use it.
I have tried my best to compensate you, but you require a full refund, we need you to return the product to us, you do not return the product and continually reject my proposal,
Also said that you will always leave a bad comment on the website, I don't know how to deal with it for you, please forgive me.
Best regards,
Adene
Order No.: AN18H20S2944-6M3W6U.
My order has not been delivered todate? Very difficult to contact.
Tomtop 回复2018-09-19
Dear uinsin42,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
Im sure it may be possible to get a good deal on products from this company and if they work then fine....
But my camera was missing parts and poor communication from Tomtop forced me to the resolution centre at PayPal. Their answer was to ship the tracked box back to China at my own expense to get a refund that was only a few dollars more.
In my experience reputable companies accept damaged or missing goods as their loss and refund the purchase price. NOT SO WITH TOMTOP.
Update....
As of yesterday I was contacted by Customer Service and the company offered me a $5 refund. My criticism of the refund policy still stands but it appears the company is trying to make amends. So I changed the rating to 2 stars
Tomtop 回复2018-09-18
Dear David
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
Good initial sales and shipping - but once my parcel got stuck - they appeared to just give a standard response email - and then no more correspondence after 3 emails - has arrived some six weeks after expedited delivery requested - probably a local issue - but not very satisfying
Tomtop 回复2018-09-11
Dear T and O vZs，
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
Having purchase quite a number of items from this company while most of the items are of good quality I have had on occasions had items delivered with missing and faulty parts. This is where the company completely and consistently get everything wrong in my opinion having been a service engineer for 40 years and have experienced all forms of repair to electronics since valves I consider that to mean i'm qualified to diagnose faults myself having consistently explained this to the staff on my initall emails to Support they total ignore anything you try to explain to them in order for things to be done in an expedient manner. What you get back consistently from them is apologies but no answers or explanations this gets worst as time goes on caused by many different people trying to sot out a single problem after the 10th email saying exactly the same as your first contact Arghhh. If this company took the view of a single point of contact to take responsibility for your problems I have no doubt that it would be resolved much more quickly and most of all the customer would have to confidence to order again instead of having constantly revert back to people like PayPal to complain and then they seam to make them sit up and take notice then things seem to happen more quickly. I know this sounds like a rant but you did ask mee to put an honest opinion to my experience with Tomtop.
My order successfully place about 3days ago but not shipped my order very bad experince
Tomtop 回复2018-08-24
Dear Cristian,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have checked the order information for you, your order will be shipped within 48 hours, I have already sent you an email.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
MA - 900 Power amp was my first purchase with you. while I appreciate that price was okay but specifications are misleading on your website. It says that that Amp is 4 channel 41 + 41 + 41 + 41 Watts but the Specifications on the carton itself describes - Output Power 20 + 20 Watts.
Tomtop 回复2018-08-21
Dear Yamaha，
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
MY order No.AN18H04L0034FEYDTP,
i enquired about my shipment got responce but after 4 to 5 days checked my shipment details , there no details about my order.
Tomtop 回复2018-08-21
Dear B.Purnachandra rao,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
This site looks good but the problem of charging extra shipping costs which you just have to update everything before we buy
Tomtop 回复2018-08-21
Dear emmanuel，
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address ? So that i can check the details and supply you a solution as soon as i can .
Tomtop.com
Very bad experience from Totop customer care and seller. My product is transit from last 17 days . It shipped via Malaysia Post tracking number UC620502541MY. No any new update from last 17days in tracking status.
Tomtop need to improve in app while placing order specially declare which shipping is use in shipping method.
I like the products, they have good quality and affordable price, but I don't like the website much, because I cannot see where exactly my parcel is.
Tomtop 回复2018-08-13
Dear Mariana,
Thank you for your support, I am sorry to bring you an imperfect shopping experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
My parcel never arrived in Denmark.
After a lengthy correspondance TomTop agreed to rutuen my money.
Tomtop 回复2018-08-13
Dear Michael，
I'm sorry to bring you a bad customer experience .
Please is there any possible to update me your order number or email address ? So that i can check the details and check your refund status.
Tomtop.com
Prices may be good , but shipping is extremely slow ,even when you pay extra for expedited shipping. Customer support poor also ,still waiting for my first order sent by China Post . Have dealt with other Chinese sites and have had a much better experience .
Tomtop 回复2018-08-10
Dear Andy,
Regarding the delay of logistics, I am sorry for the inconvenience.
Thank you for your feedback. We will improve the logistics and transportation.
If you have not received the order, can you provide the order number or email address, I will check the information and provide solutions for you.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene
VERY BAD CUSTOMER SERVICE
I ordered a Nappy Bag on the 4th of May till today i haven't received it all i get is just promising emails with no success. I have been requesting for my order to be delivered or refund my money hence im still in the process with consulting my lawyers regarding customer rights act 2015 and they will pay with all the penalty fees.
Tomtop 回复2018-08-06
Dear Matsepo,
I'm sorry to bring you a bad customer experience .
I have already understood your problem and sent the solution to your email address. Please check and reply to me as soon as possible, I will solve the problem for you.
Best regards,
Adene
Quality price ratio fantastic but the website function could be better.
Tomtop 回复2018-07-30
Dear Antonio,
I am sorry to bring you an unsatisfactory experience.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Adene
I ordered a phone. I was charged for it and the funds taken immediately. It didnt come. I called them after and was told its out of stock. Then I was told they had it but would be three more days to process before sending. I dont believe they had one.
I was refunded my money
Tomtop 回复2018-07-27
Dear Michael Benefield,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Adene
I ordered a diaper bag off this website back in June and it's now July and I'm still waiting and since the 28th of June it keeps saying airlines have to pay shipment I either want my package or my money back my tracking number is RU860059844CN
My order number is BN18F22H4740-QWEGDA
Tomtop 回复2018-07-24
Dear Stacie,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Adene
Ordred a Maze Alpha mobile phone form them, Order No.: AN17H24H2212-Y08BDR
it went faulty with very top of screen no longer respond to touch, I've tried to contact the support email and received no reply.
Tomtop 回复2018-07-24
Dear Yi Guan,
I'm sorry to bring you a bad customer experience .
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Adene
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