Tomtop

Beware their flash sales

Beware their flash sales. They offer smart phones at really good prices. But it seems to be marketing trickery. They let you order, take the money and then inform you that the item is actually unavailable and offer you a different, lower quality item. All the while the item continues being up for sale on their website. Even once the flash sale is over and the item is suddenly officially "restocked" for a higher price, they don't honour the original order. Still try to convince you to take other items. After opening a case with PayPal I got my money refunded. But I probably wouldn't order here again.

Long but cheap

Long but cheap Long delays for sending and transportation (longer than similar sites in my experience). Otherwise good prices and products no problem.

You turned down my mastercard

You turned down my mastercard but no given reason. I have used it many times before. but you dont say why. I have checked it out several times but you say no. RAB

Too much time taking while order processing

I can find the cheaper goods here, like i ordered a bluetooth headphone with FM cheaper than amazon or other sites, but you need to be very careful when you choose china warehouse then they are charging extra for foreign transastion fee and website never ell you before they charge. I orderdered a good from china warehouse 15 days ago, now still status is saying processing, don't know when i will find my goods.

Have not received my items

Have not received my items. No proper way to contact seller. I see nice offers but am worried to buy. Mails to Tomtop do not seem to generate interest in solving my issue

time for post is long too

It worked out

I'm not satisfied with my experience at tomtop as of right now! I ordered a phone well over 20days ago now and it as yet to arrive. I try to track my order thru there site and absolutely nothing happens , no email, nothing. The only information I got was that my order was dispatched, and when i track through Singapore tracking it only sais it has arrived in Canada. Which was a week after I ordered the phone! I tried to contact customer service and its not working at all ... I see some ppl have had success with this site so idk if it works or not but off my experience I can't recommend this site! So I've received my order a month later then expected but I do love my phone it works great ! The charger doesn't work but that's not an issue because I do have my own charge anyway. All in all not too bad of an experience once I revived my package!

Dear Sirs.

Dear Sirs. I've made a shop on TOMTOP Online that as the following information: Order nº: AA18D23J0734-6PTB19 Tracking Number :RF539009225SG Dispatched: 2018-04-23 10:07:34 2018-05-02 10:21 - SINGAPORE SAL, International dispatch 2018-05-02 10:21 - Despatched to overseas (Country code: PT) 2018-05-05 14:29 - Arrival at Destination Post (Country: PT) After this, there is no more information available and in my country - Portugal - the carrier info is that nothing as arrived yet. Please confirm this tracking and information as soon as possible and give me information back of what is happening. Thank you. Rui Miranda

I loved the product but it did take…

I loved the product but it did take longer than we expected for delivery.

Spicy Simon英国 · 写过 10 条评价 · 发表于 2018-04-26

Only the one mistake

I've bought several items from TomTop and in general they were as described, worked fine, and all arrived. In one case, however, they advised me that the item I had ordered was not available in the colour (silver-blue) and asked if a different colour (red) would be OK. I replied "yes", in fact I said any colour except cherry. The problem is what later arrived was a different model (albeit the correct colour), and really not suitable - instead of a skull shape I got a dog! The product code on the box was clearly different to the code of the one ordered but with the revised colour. I emailed them about this asking about returning the item. Repeatedly they said that it was as per the revised order. It was not and I had sent photo's to try to make this clear. In the end, after several emails, the matter was not resolved and so since I have not used the site, even though this was just one mistake. I guess there are other options! (Update: Hi Tomptop, thanks for responding to my concern. I was not expecting this! The order number was AN18A19J4559-BKBBH5.)

Finally received my item

Finally received my item ! The item itself is fine. Good value but Tom-tops customer service and delivery times are woeful. Also their command of English is poor If they are are trading with the Uk and Ireland they should have an English speaker. It was hard sometimes to understand what they were trying to put across. If you want something from them be sure to order well in advance.

Jarvis J Boudreaux美国 · 写过 1 条评价 · 发表于 2018-04-21

No friction at all was received

No friction at all was received. So far everything was on time and in line with what was agreeed upon, the only thing at no cost to the consumer faster shipping would be great.

GOOD SERVICE BUT WHEN THEY SAY USE A…

GOOD SERVICE BUT WHEN THEY SAY USE A COUPON WHICH THEY SEND BY EMAIL IT DOESNT WORK SAYING COUPON DOES NOT EXITS THIS HAPPENS EVERY TIME

delivery took long long time

delivery took long long time, 2month.. maybe my fault..should have used quicker options. good feedback from alisa..company woman.

digital microscope

purchased a dig. microscope. The product did not meet specification (magnification range). Included software was not as per manual and/or did not install. Complaining email was not answered. Lousy experience. Would not recommend this company. The order number is: No.AN18C12U0553-4FNUPL

I bought a helicopter for my nephew--it…

I bought a helicopter for my nephew--it was 8 weeks or so until he came to visit--we opened the gift only to learn that the usb cable that charges the battery was missing--quite a disappointment--I assured him I would get the cable and mail it to him-- I sent Tomtop the order info requesting the cable--several emails later they told me I should not be unset considering the small amount of money I spent--

I asked why during the Paypal…

I asked why during the Paypal validation payment it was added 27.78 € of shipping cost for a group purchase of 4 items which was all with free shipping for France. The answer was that it was because I chose a paid sending mode, but I could not select the free shipping on the PayPal payment confirmation page. This did not answer my question and ended up ordering the items separately to benefit from the free mailing.

I have a problem with responses

I have a problem with responses, I am on the chat line and get no response and the it times out. Not good or system needs to be refreshed.

TOMTOP IS A SCAM..SEE WHY

I wanted to make an order. A RC Car. I saw Duty free shipping displayed on there site to my country, so I asked to confirm before I ordered from Tomtop, so I asked....Duty free shipping does this mean I will not pay taxes and customs? Tomtop mail replied. No charges or taxes. After contacting Tomtop again and telling them that The Rc Car is at customs and the are asking for taxes I told them that they should pay the taxes 100%,they refused this and we came to an agreement that they will pay 30% of the taxes, I agreed and then when I sent them the receipt they refused. I have the mail as exactly as it is ,not modified or anything else so you can come to your own conclusions, I have no benefit of this or want to say things for my benefit. Please see for yourself.... Dear kirosLab Tsip Customs factors we cannot predict. International trade often has tariff problems. This is not the responsibility of the seller. The money you pay does not include tariffs. We also do not want you to be subject to tariffs. In order to improve customer satisfaction, the company has stipulated that it can bear some of the tariffs, but it cannot exceed 30%. So we can pay you up to 30% of the tariff. If you agree, please send a customs bill. Best regards Mary NEXT MAIL REFUSING THE PAYMENT... Από: TOMTOP support03tomtop Στάλθηκε: Σάββατο, 7 Απριλίου 2018 6:20 πμ Προς: kiroslabhotmail Θέμα: Re:Re:Customs Bill Copy...... Dear kirosLab Tsip, In your case, we have already given feedback to our supervisor. Our supervisor told me that we can't help you share the fee,because the fee should cover by the buyer,you can refer to the information on our website. Best regards, Mandy I HAVE SHOPPED WITH ALL THE SHOPS Gearbest,Banggood ,Hobbywow and so on, no problems at all they have normal communication with buyers, what they say is confirmed. DO NOT SHOP WITH TOMTOP THEY ARE A JOKE

Nicholas Ng马来西亚 · 写过 1 条评价 · 发表于 2018-04-05

I think the delivery should be faster a…

I think the delivery should be faster a bit , because i expected within a week or less ....