Tomtop

top quality tools and great prices

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It takes a long time to arrive but…

It takes a long time to arrive but that's why it's so cheap. I recommend it, you can also pay with paypal to feel more secure.

Michael N马来西亚 · 写过 1 条评价 · 发表于 2018-07-18

Poor shopping cart experience

Can only buy product items 1 by 1 and not like a shopping cart where you place several items in it and then checkout as total purchases. Therefore, if you buy 10 items, you will receive 10 emails/notifications that order is been processed. Then another 10 emails that product is shipped. On a sale day, if i buy 100 items, that's 200 emails in my INBOX. !!!

Michel Myers加拿大 · 写过 1 条评价 · 发表于 2018-07-17

Very hard to get answers on a timely…

Very hard to get answers on a timely basis. Not very helpful site and they screw-up orders once in a while but tks to Paypal I can return items free of charge

Dimitris Pylarinos希腊 · 写过 1 条评价 · 发表于 2018-07-11

the video camera i bought

the video camera i bought, is very low quality

Not more because payment transaction in error

Not more, because I received an email with OK for my order, but I received later an email indicated that the payment transaction was in error. I had to repeat my order

I ordered only one and paid for 2

I ordered only one and paid for 2 ! I have not gotten items yet.

First time using

Terrible after sales service

I purchased VR Glasses through TOMTOP's website. The item arrived late and came with its lenses scratched (making the item unusable). I immediately contacted TOMTOP support with photos of the defective product, telling I wanted to return the item. Not only TOMTOP support kept offering me a lot less than what I paid for the item, but also wouldn’t help me start the return process (dismissing it as “not worth it”) nor activate the product’s warranty. We’ve been changing emails daily and I keep receiving standard messages that don’t address my questions nor solve the problem to a point where things are just ridiculous. You can check this through the post I published in facebook.com/ oliveira.rita.89/ posts/1866421863379497 Update: After I published my comment here, I was immediatly contacted by Adene from TOMTOP (as you can check in the comment below). From this point on, things were finally solved as TOMTOP apologized for the bad experience and offered full refund. Therefore, I updated this review and (due to Adene's effort) changed its rate.

No afterservice and no guarantee?

I have bought a THL Knight 2 smartphone together with two chargers for NFC charging. The smartphone was ok, but I received only one broken charger. I have sent three e-mails to support@tomtop but I have received still no life sign let alone an answer. How can I communicate with TomTop so that I will receive the chargers that I have prepaid for? Albert 20180702 Update: Dear Adene, Thank you for your reaction of 20180628! I referr to the orders AN18E15U4443-KSB1KV and AN18E15U3621-4UHF77: a charger resp. a mobile THL Knight 2 and charger. I received one broken charger and I did not receive the second one. * Can you send me two working chargers. I only received an very basic manual of the THL Knight 2. * Can you send or mail me a comprehensive manual for the THL Knight 2 (preferrably in English)? Kind regards, Albert 20190322 Update: My THL Knight2-mobile "died" in August 2018: No light, no sound, no lighting-up of the LED screen, no nothing. After that catastrophe I've sent TOMTOP an E-mail explaining the break down. TOMTOP then requested an MPEG for their technicians to investigate. Follwing that I sent them a film showing the steps that had no effect /response on/by the mobile. TOMTOP has not replied since then.... Also the issues that I raised in my first review (request for two chargers and a comprehensive manual) has not been addressed nor solved. Because of the above I feel compelled to lower my appreciation (by one star). Nevertheless I do hope that - as Adene wrote on Jun 28, 2018 - TOMTOP will "try our best to solve your problems". Albert.

FIRST FEELING

It is the second time I make an order on that website and I have not yet received the first, so I still can not give an opinion that is very reliable, but I assure to do it as soon as I received both orders.

Sarah Smile美国 · 写过 2 条评价 · 发表于 2018-06-15

I ordered something and it does not…

I ordered something and it does not work now I have to jump through hoops just to get a refund and not even a full refund. Now I have to leave a review. This is not a good way to get a good review.

I m Waiting for My order..wen it Will…

I m Waiting for My order..wen it Will Arrive maybe i ll give 5*

poor customer service

i see poor customer service .i am contacting them since few weeks .till now they did not solve my problem.

No Emailsupport for Germany and longer shipping than given

I ordered a laser printer for wood, which was send from China. The product is exactly as mentioned and it arrived. But I had to wait about 4 weeks longer and none of my emails got answered. I posted my questions to the forum and my posts got deleted 4 times. I tried to use the online chat, but from Germany there was no way in getting online support. So - after I already thought Tomtop to be fraud, my product arrived. I know all this sounds aweful, but I ordered something else again. I don't have high expectations in delivery time, but at least things seem to arrive. That's why I am giving 3 stars here.

Maurice Y美国 · 写过 1 条评价 · 发表于 2018-05-31

Customer satisfaction is very low on their priorities list.

Prices are reasonable to good for most items, but pray you don't have any issues with your account or items that you ordered. I had an issue with my account at one point and a missing piece for an item I ordered another time. For both they attempted to repeatedly assure me there was no problem. Emailing with support is a nightmarish drawn out process, it took weeks to correct the account problem, the issue with the missing parts has yet to be resolved. They've offered to issue a partial credit (this does me no good as i'm still out money for an item that is missing parts) or for me to pay for shipping for a replacement item. I should not have to pay more money to receive a functional item. Order number was AA18D11G3748-N97Y3I if you'd actually like to resolve the issue, tomtop. (Acceptable resolutions are to send me the missing part, send me the complete item again if that's not possible, or credit me the full purchase amount.)

Second order i bought from TomTop that…

Second order i bought from TomTop that didi not work. The first it as a BB8 robot that the control wont work. after a month they decide to send me another control and the problem it as solved. the second it as a wireless mouse shape car that on work when i light the on botton, even with new batterys. i believe i wont by a third order from Tom Top again. no way.

Tomtop: strange service

Such a strange service, the store of the Xiaomi m365 ask me to take a video and put in on Youtube?????? Xiaomi and TOMTOP isn’t getting a good name in Antwerp, at my work, to my friends and family. Everyone’s asking me why they don’t offer a better service in Europe… 😒😕☹️☹️☹️☹️☹️ Begin doorgestuurd bericht: Van: TOMTOP.com Onderwerp: Antw.:Re:Order No: BA17102P4450-L61A91 Datum: 28 mei 2018 om 10:54:24 CEST Aan: ... Dear ..., Is that possible to bother you to take a detailed video which can show this problem specifically ? It would really helpful, if you can send the video by YouTube link.So that we can check it with our technician and work out a solution for you. Best regards, M. ---------- Original Email ---------- From：... Time：2018-05-27 15:29:40 To：TOMTOP.com Subject：Order No: BA17102P4450-L61A91 Hi My Xiaomi M365 has an electonic issue. The start button doesn’t work anymore. I ordered it on 2017-09-02. Could you help me out please, as you can see on the answer from Xiaomi below this mail...there is no service on this step in Belgium. Therefore I have to contact my seller... Thx for your reaction Kind regards ...

Still didn't receive my order and even…

Still didn't receive my order and even can't track it the page doesn't open futher