Tomtop

Great shop

Good products, exactly they described. Fast shipping, great discounts. Just bought a softbox set yet.

Positive feedback

Good communication-as advertised and safe delivery on time.

Everything O.K.

Everything O.K.Good product,good price, quick delivery.

Νικόλαος Κόκκαλης希腊 · 写过 1 条评价 · 体验于 2024-05-20 · 发表于 2024-05-23

Overall good

Really good prices!! A little slow delivery. Cannot pay cash at delivery.

Very speedy and realiable

I just bought the Godox XEs trigger, and was amazed by the great price and super fast delivery will definitely buy again from Tomtop

Excellent products

Excellent products, easy to place orders on their web site, and if any issues are rising, they always resolve it in a very professional manner.

On time delivery and as per advertising.

Appalling Customer Service

Bought a TV Tester from them, guaranteed for a year, stopped charging. They asked me to take it to a local repair shop, there isn't one as we are in rural Herefordshire hence why this was bought online. I asked for a replacement and have not had a response from them since despite emailing them regularly for a response. Appalling customer service

Arkadiusz Natanek波兰 · 写过 1 条评价 · 体验于 2024-02-27 · 发表于 2024-05-06

I bought a new 3 D printer for almost…

I bought a new 3 D printer for almost 500 euros. The printer came damaged. I asked for replacement, repair or refund. The seller sent a proposal to undress the printer myself and check the calls. Then he stopped responding to the message. The worst store. Pure fraud. If you want to lose money, throw it out the window or buy from this fraudulent "company"?

JORDISBAND西班牙 · 写过 1 条评价 · 体验于 2024-05-02 · 发表于 2024-05-03

Well done!

Well done, Tomtop! Everything's correct. OK.

Bought a Creality Ender-3 V3 SE

Bought a Creality Ender-3 V3 SE, 0n 14-04-2024, to be delivered to Portugal, the transporter DHL lost the package in Germany. The vendor Tomtop, does not refund me until I return the package that I never received !!! After signing a document, as I never received the printer, "that was obvious since on the DHL tracking site, the package was still in Germany" I got my money back! If the delivery goes well, you are OK, if something happens, good luck!

Tomtop true to their word

Fantastic value for the money, probably the best mini chainsaw on the market for the price, easily assembled. Ideal for the smaller jobs, saves taking out the petrol saw. The 1st thing I cut was a 2 x 2 length of wood. flew through it. I want to buy another one for my daughter. Also delivery in 6 days, very quick. Thank you Ron

Not Recommended! No real support!

If you need after sales support, this site is not for you! A couple of hours after the purchase I tried to cancel the order, I used support center and forum for that and no response about the cancellation, but next day, in a worry, they sent a email with a tracking number saying that the order had been sent, but the info in the tracking site just say "The instruction data for this shipment have been provided by the sender to DHL electronically.". After 7 days I received a email saying that was not possible to cancel because the item already had been sent. Of course that they did everything to not cancel the order, because they didn't want to lose the money, but with that attitude, they lose a client that will never more purchase anything from this store!

Everything was great!

Everything was great! Very fast shipment. Highly recommended!

Michal捷克 · 写过 1 条评价 · 体验于 2024-04-25 · 发表于 2024-04-25

Very good experience with that.

Paolo Minazzi意大利 · 写过 3 条评价 · 体验于 2024-04-25 · 发表于 2024-04-25

All OK

Oscilloscope works ok and delivery is very fast.

A CON

CON ordered items and paid. Received a email explaining an issue no further communications.

Fantastic

Fantastic nice price and very fast delivery

Alberto Nuccio意大利 · 写过 8 条评价 · 体验于 2023-11-10 · 发表于 2024-04-18

It"s scammers, don't buy!

I'll explain: the goods usually arrive. It's a shame that there is no customer protection service and no guarantee, unlike the 12 month guarantee they promise: The goods do not arrive due to problems with the carriers? YOUR BUSINESS, SHIPPING IS NOT COVERED (even if they claim otherwise). And now I'll explain the latest problem I had with them: I bought a smartwatch for 125 euros (almost 150 dollars). After 2 months it no longer worked, it was totally dead. I contact customer service and they start asking me for videos and to take measurements with professional tools, which unfortunately for them I have (I work in a hi-tech company), but if you are an ordinary civilian, they dismiss you with an "until you have Once we've made measurements on the electrical components, we can't do anything." After carrying out the measurements, it turned out that a thermistor, varistor or resistor in the charger probably tripped, which then shorted out the smartwatch and destroyed it. They replied that they were sorry for the damage and that they would refund me 20 euros. What?! I spent 125 for a defective smartwatch, covered by warranty and they give me 20 euros? Oh no, apply the warranty service and send me a working model, or a refund! Well, to date, 8 months after the purchase, things are still going on: they reply to my emails every time with a different refund (it seems like a bot, they even use the same phrases) and among the mountain of emails, we arrived from a minimum of 13 euros, to a maximum of 35. You have understood? They're basically having a charity auction instead of giving me what I paid for! They don't replace the item, they don't send me a refund and they continue to make fun of me for months! DO NOT BUY FROM THESE POOR THIEVES, if I had bought on Amazon, I would have had my smartwatch new and working 1 day after the breakdown and without having to waste time on videos, measurements and being made fun of by email! They say a lot about sites like Wish, Alibaba and others, but at least they have good customer support. They don't write "12 month warranty" and they don't throw coins at you if you buy defective items worth hundreds of euros! DO NOT BUY, maybe it's fine with you: the object has no problems with shipping and will never break, but otherwise, you will have wasted your money plus a lot of time being humiliated and made fun of by email. It is full of e-commerce sites: Amazon, eBay, Etsy, Wish, Alibaba, Mediaworld and all those of the parent companies of the products you buy from third parties (Sony, Samsung, Apple, JBL, Sennheiser etc..) Don't go and buy from someone who guarantees you a warranty service that then doesn't apply, don't risk it!

Great products

Great products, good deals