Topaz Labs

Hi Kirsten, Thank you for sharing your feedback. The speed of the apps will depend on your system hardware, and its compatibility with our recommended specifications. Other factors that impact performance can include size of input content, amount of changes being made at one time, especially upscaling, and use of additional editors at the same time as our apps while processing, which can take resources away from the task. If you'd like us to check your system, please reach out to our support team to make sure that you are set up for success.

Hi Vahid, Thank you for your feedback.

Hi, Thank you for your feedback. Our aim is to make the applications as affordable as possible while still being able to provide continuing development. Even still, we understand everyone has different fiscal responsibilities and preferences for how to invest in their trade or passion projects. If you'd like to submit any suggestions to our marketing team, please reach out to us at [email protected].

Thank you for sharing your feedback. We understand that pricing and subscription models are important considerations when choosing software, and we appreciate you taking the time to let us know how you feel about the current model.

Hi Todd, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist with reviewing your comparison images or offering suggestions to achieve the best possible results. Please contact us at [email protected]. - Munirat

Thank you for being with us from the beginning! We really appreciate your continued support and are glad you've seen the software continue to improve over the years. We also appreciate the feedback regarding occasional crashes during bulk enhancements and will make sure it is shared with our team.

Hi, Thank you for your feedback. Photoshop is great, and they have integrated a few of our models for upscaling directly in their program. However, our standalone app is necessary for batch processing and professional use. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected].

Thank you for the feedback. We're sorry the results and online processing experience did not meet your expectations. Performance and results can vary depending on the source material and processing method, but we appreciate you sharing your experience and will pass your feedback along to our team.

Hi Nancy, Thank you for your feedback. We are so happy to hear that our denoising feature has made such a positive impact on your low-light bird photography! We appreciate your patience as you learn the program's features and are thrilled to hear you'll be upgrading to a yearly subscription in August. Your feedback about a printable manual is also noted. Thank you for sharing your experience! - Munirat

Thank you for your feedback! We know Topaz can take some time to learn, so we're glad our support emails have been helpful. If you ever need assistance or have questions, feel free to reach out to us at [email protected]—we're always here to help.

We're sorry for the confusion. Ayush from our Support team responded to your request and offered both troubleshooting assistance and the option of a refund. We did not receive a reply confirming how you would like to proceed, so a refund was not processed. If you would still like the refund, please reply directly to the email Ayush sent you, and our team will be happy to assist.

We're sorry to hear about your experience. We were unable to locate a Support request or refund inquiry associated with the email address used for this review, so unfortunately we haven't been able to identify the request you're referring to. Please reach out to our Support team with your order information and the email address used for your purchase. We'll be happy to locate the account and review your refund request.

Thank you for sharing your experience. We understand how frustrating it is to wait for a lengthy process only to have the final result fall short of expectations, particularly when facial details appear unnatural. We appreciate the specific feedback and will make sure it is shared with our team.

Hi Jordan, Thank you for your feedback. We are so glad to hear our software has brought you joy and helped you preserve those precious memories of your true love while she is away. We truly appreciate your kind words and positive feedback. - Munirat

Hi Eric, Thank you for your feedback.

Hi, Our app is meant to preserve the faces when used with the correct model. We have a specific model that enhances the faces without changing them. If you have issues using the app, you can contact us at [email protected], and we will assist.

Hi, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected].

Thank you for the thoughtful review! We're glad our Support team was able to get your account issue resolved quickly. We also appreciate your feedback about Standard output resolution and the idea of offering additional high-resolution rendering options without requiring a full Pro upgrade. We'll make sure your suggestion is shared with the appropriate team for consideration. Thank you for your support and for taking the time to share such detailed feedback!

Thank you for your honest feedback. We're sorry to hear you've had a frustrating experience with crashes and stability. That's not the experience we want for our users. We'd appreciate the opportunity to investigate the issues you're encountering and help get things working properly. Please reach out to us at [email protected] with your logs and system details, and our support team will be happy to assist.