Topaz Labs

Thank you for your feedback. We're sorry to hear that Topaz Video is running slowly on your M3 Ultra. While some AI models are more computationally intensive than others, we'd be happy to help investigate whether your performance is expected or if something else is causing the slowdown. Please contact us at [email protected] with your system details, the model you're using, and your export settings, and we'll be happy to assist.

Thanks for sharing your experience. If you're still having trouble accessing the app on your computer, please contact us at [email protected] with more details, and our team will be happy to help.

Thank you for your feedback. We're glad you found the software easy to use, and we appreciate you sharing your experience. We understand that the quality improvement and rendering times didn't meet your expectations for the quality of your wedding footage. Feedback like yours helps us continue improving both our models and performance. If you'd like any recommendations to get the best possible results with your footage, please feel free to reach out to us at [email protected].

Hi there, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected]. - Munirat

Thanks for sharing your feedback. We'd like to learn more about your experience and help you find the best solution. Please contact us at [email protected] with more details, and our team will be happy to assist.

Thank you so much for your kind words and for being part of the Topaz community for the past 15 years! It means a great deal to us that you've continued to trust our software over the years. We're always working to bring the latest innovations to our users, and we're thrilled to hear that you've found the software to be "magic." Thank you again for your continued support!

Hi Jeff, Thank you for your feedback. We appreciate you sharing your workflow and your focus on wildlife photography. We are always working to improve our support for wildlife photographers. - Munirat

Thank you for your wonderful review! We're thrilled to hear that Topaz exceeded your expectations and helped transform your old video into something watchable. It's always rewarding to hear when our technology makes a real difference. If you ever have any questions or need assistance, feel free to reach out to us at [email protected].

Thanks for sharing your experience. We're glad we could help with the refund and that you've found another app that works well for your needs. We appreciate your feedback!

Hi John, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected]. - Munirat

Thanks for sharing your feedback! We're glad to hear you're enjoying the new Bloom Beta 2 experience!

Hi Jussi, Thank you for your feedback. We're so happy to hear that our app helps make your images bright and is excellent for editing your butterfly pictures! Thank you for sharing your positive experience with us. - Munirat

Thank you for sharing your experience! We're glad your first few videos turned out great, though we're sorry to hear the rendering time increased so dramatically afterwards. That isn't typical, and we'd be happy to help figure out what's causing it. If you'd like, please reach out to us at [email protected] with your system details and export settings, and our team will be happy to investigate. We appreciate your patience and hope we can get things running smoothly for you.

Thank you for your great review! We're delighted to hear that Topaz has been a valuable tool for restoring your old videos and TV shows. We appreciate your recognition that high-quality AI processing benefits from powerful hardware and a bit of patience. If you ever need any assistance, feel free to reach out to us at [email protected].

Thank you for your feedback. I'm sorry to hear the newer version hasn't met your expectations. If you'd like us to take a closer look, please reach out to our support team at [email protected] with more details about what worked better in the older version, and I'll be happy to share your feedback with the team.

Thank you so much for sharing your incredible experience! We're honoured that Topaz helped bring your 70-year-old 8mm home movies back to life and preserve such precious memories of your loved ones. It's especially wonderful to hear that Starlight Precise 2.5 delivered the results you were hoping for, and we'll be sure to share your kind words with Margaux. If you ever need any assistance, we're always here to help at [email protected].

Thank you for your feedback. I'm sorry to hear that the recent changes to our subscriptions didn't meet your expectations. If you'd like to discuss your options or have us review your account, please reach out to [email protected]. I'd be happy to take a closer look and see how I can help.

Thanks for your feedback. Output resolution limits depend on the subscription tier, and those limits are listed on our page. If you'd like us to review your subscription or help you find the right plan for your needs, please reach out to [email protected] and we'll be happy to help.

Hi, If you want help with our apps, you can reach out to us at that email: [email protected] We also have online support docs

Thank you for your feedback. I'm sorry to hear our pricing didn't meet your expectations. I appreciate you taking the time to share your thoughts.