Topaz Labs（www.topazlabs.com）在 OK.one 的综合评分为 2.9 分（满分 5 分），基于本站收录的 201 条用户评价，属于电子与科技分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 33% 打了 1 星；商家回复了 87% 的差评。数据最后更新于 2026-08-10。
我已经购买了下载和积分，但无法让它们实现我需要的像素增强。 我在购买后 48 小时内在线联系了您的支持团队，但没有人回复我。 非常失望，感觉被欺骗了。
Hi Nathalie, Thank you for your feedback. I reviewed your case and see that our support team replied to you on June 23rd. Check your spam & junk filters as you may have missed our reply with support. We are waiting for a reply if you need further assistance. Please follow up with us through the support email at your earliest convenience.
我无法让您的 Gigapixel 产品正常工作。客户支持没有解决。我可以获得 29 美元退款吗？
Hi Brian, our support team has actually been in touch and provided guidance on using Gigapixel for your resolution needs, so I'd recommend following up there. Just to clarify, refunds aren't something that are processed through Trustpilot, that has to go through [email protected] directly with our support team.
Hi Luis, Thank you for your feedback. Happy editing!
Thank you for your feedback. We're sorry to hear the software didn't meet your expectations. We'd appreciate the opportunity to investigate the issue and help get things working. Please contact us at [email protected] with details about what didn't work, and we'll be happy to assist.
Hi Robert, Thanks for your feedback. Checks from our end shows that the issue was resolved and you were refunded for the purchase. However, if you would like to give the app a try again, please send a message to [email protected] and we will work on it together - Munirat
即使对于经验丰富的长期 Topaz 用户（和爱好者）来说，学习曲线也比我预期的要复杂。 曝光控制还有很多不足之处，否则我还没有掌握这一点。 总的来说，来自一家伟大公司的惊人技术。
Hi Marshall, We appreciate your feedback and understand that the learning curve can be challenging, even for experienced users. If you require any clarifications, please send a message to [email protected] so we can look into it. - Munirat
Hi Juan, Thanks for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected]. - Munirat
据我们所知，升级并没有带来任何改进。我们将取消。
Hi, sorry the upscaling isn't giving you the results you were hoping for! We'd genuinely love the chance to help, our support team is here for exactly this. Please reach out to [email protected] so we can dig in and see what's going on before you go.
非常感谢凯尔提供的所有帮助
Thank you for your kind words! We're delighted to hear that Kyle was able to help. We'll be sure to pass your appreciation along to him. If you ever need any assistance in the future, feel free to reach out to us at [email protected].
我很喜欢，但可以使用一些说明/教程。 我认为我没有充分利用它的潜力。
Hi David, Thanks for your feedback. You can read about all the functions, enhancement, plugins and all essential details on steps on how to use the app on our Documentation page: https://docs.topazlabs.com If you have any other questions or issues, you can send a message to [email protected] - Munirat
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Hi Abdul, Thanks for your feedback. We will like you to send a message to [email protected] with details on the exact issue you are having with the app. - Munirat
好的！ :D 耶皮！！1
Hey! Glad to hear it - thanks so much for the kind words! 🎉
该软件令人难以置信 - 我在一次需要升级高清素材以适应 6k 显示屏的活动中使用了它，而且它运行得非常好。我已经演示了其他升级器，而 Topaz 是最好的 - 我肯定会将其添加到我的工具包中！
Thank you so much for your kind words! We're thrilled to hear that Topaz helped you upscale your footage successfully for your event and that it earned a place in your toolkit. We truly appreciate your support, and if you ever need assistance or have any questions, feel free to reach out to us at [email protected]. Happy editing!
它不断要求购买越来越多的积分，但无法将视频剪辑渲染为 4k。每次我给出新的提示时，它只是浪费积分并且什么也没做。最后，当我将视频剪辑对齐后，我要求将其制作为 4k，花了 6 个多小时，但根本没有成功。
Thank you for sharing your experience. We're sorry to hear about the failed render, long processing time, and the credits you lost while trying to complete your project. We'd like to investigate what happened and see if we can help. Please contact us at [email protected] with your project details, and we'll be happy to assist and look into the credit usage as well.
该程序相当容易学习并且使用起来很有趣。由于成本原因，我只能短期使用它，但效果很好。我正在编辑舞台现场表演的旧 VHS 副本，结果令人印象深刻。 7 月 3 日更新：我完成了工作。 11 个长度为 10-12 分钟的片段，每个片段在 Topaz 上花费了超过 11 个小时，但结果非常值得在我的 PC 上放弃时间。它并不完美，但我没想到会这样。托帕石做得很好。谢谢。
Thank you for your wonderful feedback! We're delighted to hear you're enjoying the software and that it's helping restore your VHS stage performance with impressive results. We truly appreciate your support, and if you ever need assistance or have any questions, feel free to reach out to us at [email protected]. Happy editing!
Topaz是一款很棒的软件产品，如果它支持多种语言就更好了。我们将非常感谢日语支持。此外，如果您能提供易于理解的多语言手册，我们将不胜感激。人工智能生成的翻译可能足以满足此目的。
Hi, thank you for the feedback! Japanese language support and multilingual documentation are actually something we're working on, so this is great to hear and we'll pass it along. Reach out to [email protected] anytime if you need help in the meantime.
作为一台宽幅打印机，我收到了大量嵌入低分辨率图像的 AI 文件。打印 8 或 9 英尺宽的纸张通常意味着需要数小时的重新设计或令人失望的打印质量。 托帕石不止一次救了我。它让我能够恢复足够的细节来制作清晰、专业的打印件，而无需从头开始重新创建整个设计。它已经成为我工作时不想离开的工具之一。
Hi, Thank you for your feedback. Happy editing!
市场上最好的。 使模糊、低质量的照片/视频再次 100% 可用
Hey, thanks so much for the great feedback! Really glad Topaz is making those photos and videos usable again for you. Reach out to [email protected] anytime if you ever need a hand.
我不经常使用 Topaz Labs。但当我这样做时，是为了在我的肖像上留下噪点。工作正常。不完美。但好吧。我认为我讨厌的一个，当它进行面部恢复时，它对面部有很大帮助，但其他受试者的皮肤看起来很糟糕。如果脖子上没有一条恢复结束的线就好了。我希望有一种方法可以在噪音很大时恢复所有主题。
Hi there, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected]. - Munirat
我今天为此感到非常沮丧。 请通过易于导航的界面和更好的结果带回过去的美好时光。
Hi, Thank you for your feedback. Access to legacy models is still available in the Preferences if you prefer results you got from the past. You can enable them under Settings > AI models > Show legacy models.
共 201 条符合条件的评价