Trademark Engine

我们很高兴听到您获得了专业的服务和及时的帮助。我们感谢您花时间分享您的经验。

得知您的体验没有达到您的期望，我们深表遗憾。 我们的记录显示您的订单是在 7 月 3 日下的。为了推进您的商标注册，需要完成所需的受理流程。我们曾于 7 月 3 日和 7 月 6 日尝试通过电话与您联系，并在每次尝试后发送后续电子邮件，但我们没有收到继续操作所需的信息。 关于计费，您选择的商标注册套餐已成功收取一笔费用。曾尝试缴纳提交商标申请所需的单独申请费，但未成功处理。该申请费会在我们的网站和整个结帐过程中披露。 根据您的请求，我们已取消您的订单并全额退款您所支付的费用。退款已发送至您原来的付款方式，您应该会在 5 至 10 个工作日内看到资金，具体取决于您的发卡机构。 我们感谢您的反馈，并祝愿您的商标注册一切顺利。

感谢您的回复。 我们认真对待此类问题，并希望调查您的帐户。 为了做到这一点，我们通过该平台请求了更多信息，以便我们可以找到您的订单并调查您提出的问题，请在您方便的时候尽早回复。 商标引擎提供律师协助的商标申请服务，旨在根据申请人提供的信息准备和提交商标申请。作为我们服务的一部分，我们准备申请，与美国专利商标局协调备案，并向客户通报审查过程中发出的任何信件或审查意见通知书。虽然我们努力帮助客户提交完整的申请，但美国专利商标局最终会在其独立审查期间确定是否需要额外信息、澄清或法律论证。 当审查意见通知书需要实质性法律分析或答复时，这超出了初始申请服务的范围，并作为可选法律服务提供。客户永远不需要购买额外的服务，并且可以自由地自行回应或寻求他们选择的任何律师的代表。 我们仍然愿意审查您的具体情况。如果您回复我们的请求并提供订单信息，我们将很乐意调查您的疑虑并讨论您可以选择的选项。

感谢您的周到评论！我们很高兴听到您在整个过程中感受到支持，并且一切都得到了清晰的解释。我们衷心感谢您的善意之言，并感谢您花时间认可您所接受的服务。

感谢您的反馈！我们很高兴听到您的疑虑得到解决，您的文件已找到，并且您需要的信息已提供。很高兴知道您有关商标申请流程的问题得到了明确的解答。我们感谢您花时间分享您的经验。

感谢您分享您的经验！我们很高兴听到大卫能够提供您所寻求的知识渊博的帮助并帮助解决您的问题。我们也感谢您对初次体验的诚实反馈，因为它有助于我们继续提高所提供的服务水平。

We're glad we could connect with you quickly and resolve your issue right away. We appreciate you taking the time to share your experience.

We're happy to hear your questions were answered and that your experience was both quick and easy. We appreciate you choosing Trademark Engine.

We’re sorry to hear you feel this way. After your application was filed, an Office Action was issued that required a response. Office Action responses are a separate service and are not included with the original filing package. We discussed the available response options with you, but no order was placed for our assistance, and no response was submitted by you directly to the USPTO within the required timeframe. When the abandonment notice was issued, we also forwarded it along with instructions outlining the available options. We wish you the best with your trademark moving forward.

得知您的体验未达到您的期望，我们深表遗憾，我们理解这有多么令人沮丧。 我们还想澄清的是，通过我们平台提供的任何律师反馈都是由持牌律师直接审核和撰写的——不是人工智能生成的。高级套餐包括律师咨询，一旦您的订单到达该阶段，就会提供安排链接，以便您可以从律师的可用预约中选择最合适的时间。此外，套餐费用与每门课程 450 美元的申请费是分开的，该费用会在我们的网站上以及付款前的整个结帐流程中披露。加急处理意味着您的订单将优先进行初步审核和处理，而不是保证特定的提交日期。 感谢您花时间分享您的反馈，我们一直在寻找改善客户体验的方法。

We’re sorry to hear about your concerns. At this time, we were unable to locate an account using the name associated with your Trustpilot review, so we have requested additional information through Trustpilot so we can investigate your experience. We also respectfully disagree with the statement that our fees are hidden. Our pricing, including service fees and applicable filing fees, is disclosed on our website and throughout the checkout process before an order is submitted. We look forward to reviewing your concerns once we receive your response.

We're delighted to hear you had a positive experience and that you received your certified copy. We appreciate your support and look forward to assisting you again in the future.

We're happy to hear you received prompt, professional, and courteous service. We appreciate your support and look forward to assisting you again in the future.

We're happy to hear you had a great customer service experience. We appreciate your support and look forward to assisting you again in the future.

Thank you for sharing your feedback. We were unable to locate your account using only the first name provided, so we have requested additional order details via Trustpilot so we can review your specific situation. In general, if a trademark receives an Office Action, responding to it is a separate service and is not included with the original trademark filing purchase. Applicants are not required to use our Office Action response service and may choose to respond on their own or through another provider. Once we receive your order information, we'll be happy to review your concerns in more detail.

感谢您的周到评论！我们很高兴听到我们的团队、在线仪表板和聊天支持使商标流程从开始到结束都很容易遵循。我们感谢您的支持，并祝愿您的申请继续取得成功。

Thank you for your wonderful feedback! We are so glad that our team was able to provide patient and kind assistance with your application materials, making the process smooth and stress-free.

We're so glad to hear that you had such a positive experience and that your questions were answered with clarity. Thank you for sharing your feedback.

We appreciate your review!

We’re sorry to hear you remain dissatisfied. We responded to your previous review and requested additional information so we could confirm your order details, but we did not receive a response. We have submitted another request through Trustpilot asking you to confirm your order details so we can investigate your concerns. We look forward to your response and the opportunity to review this matter further.