Hi Jozef,
We're sorry to hear that your first lesson has not yet taken place.
If your lesson payment has not been used, your payment remains valid and can be transferred to another tutor. You're welcome to submit an inquiry with another tutor on our platform, or you can contact us with your preferences, and we'll be happy to introduce you to another suitable tutor.
Our team is committed to helping you find a tutor who can accommodate your schedule so you can begin your lessons as soon as possible.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Liam,
Thank you for taking the time to share your concerns.
We understand that you have raised questions regarding our tutor payout policy and its wording. TUTOROO reviews its Terms & Conditions from time to time to ensure they accurately reflect our processes and provide greater clarity for both tutors and students. Any payout related to discontinued lessons is handled in accordance with the applicable Terms & Conditions and is subject to a case review.
At the same time, we were unable to locate any student or tutor account associated with the name Liam, nor could we identify an inquiry matching the experience described in your review.
If your review relates to a specific case, please contact us at [email protected] with the email address associated with your TUTOROO account and any relevant details, as well as your goal in contacting us. We'll be happy to review the matter and assist you further.
We appreciate your feedback and remain committed to addressing genuine concerns through the appropriate support channels.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Joanna,
We're sorry to hear about your experience and understand your frustration.
We were able to locate your tutor account, but we're unable to identify the student mentioned in your review. Please reach out to us at [email protected] or contact the Auckland Team through your Tutor Support chat with the student's details so we can locate the case and assist you further.
As outlined in our Tutor FAQs and agreed to during registration, TUTOROO collects and retains the first two weeks of lesson payments for each newly confirmed student, and tutors receive 100% of their lesson fees from the third week onwards.
If a student decides to discontinue lessons during the initial period, TUTOROO will review the case and, where applicable, process a payout equivalent to 50% of the amount paid for the lessons completed with that tutor, in accordance with our terms. The payout is subject to review, and if applicable, the relevant City Team will contact you to request your PayPal details.
You can find more information in our Tutor FAQs: https://www.tutoroo.co/help/faq/tutor.
We look forward to hearing from you so we can assist in resolving this matter.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Anthony,
We're sorry to hear about your experience and understand your concerns. We sincerely apologize for the frustration this has caused.
The lessons with the tutor have already been completed, and there are no outstanding issues regarding the lessons themselves. Since you decided not to continue, our Perth team has already reached out to the tutor and is currently waiting for her PayPal details so the payout can be processed in accordance with our policy.
As outlined in our Tutor FAQs and agreed to during tutor registration, TUTOROO collects and retains the first two weeks of lesson payments for each newly confirmed student. From the third week onwards, tutors receive 100% of their lesson fees paid directly by the student. If a student decides to discontinue lessons during the initial period, TUTOROO will review the case and, where applicable, process a payout to the tutor equivalent to 50% of the amount paid for the lessons completed with that tutor, in accordance with our terms.
You can read more about our policy here: https://www.tutoroo.co/help/faq/tutor.
We appreciate your patience and understanding while this matter is being finalized.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Laura,
We're sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We have received your concerns and have been coordinating with both our Dubai team and Finance team to follow up on your case. Our team is actively reviewing this matter, and we will update you through our Tutor Support channel as soon as your payout has been processed.
As outlined in our Tutor FAQs and agreed to during registration, TUTOROO collects and retains the first two weeks of lesson payments for each newly confirmed student. From the third week onwards, tutors receive 100% of their lesson fees paid directly by the student. If a student discontinues lessons during the initial period, we will review the case and, where applicable, process the tutor payout in accordance with our terms.
We also appreciate your feedback regarding response times and payment processing. We continuously review our internal processes to improve both the tutor and student experience.
Thank you for your patience and understanding while we work to resolve your case.
Best regards,
The TUTOROO Team
www.tutoroo.co
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17 July 2026
Hi Laura,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience and understand your concerns regarding response times and tutor payouts.
We were unable to locate a tutor profile matching the information provided in your review, so we'd like to investigate your case further. Please contact us at [email protected] with your registered email address or tutor profile details, and our team will be happy to review your concerns and assist you directly.
We value feedback from our tutors and continuously work to improve our support processes. We appreciate the opportunity to look into your case and help resolve any outstanding issues.
Best regards,
The TUTOROO Team
www.tutoroo.co
