Hi Mira,
We're very sorry to hear about your experience. We understand how disappointing it must have been to have to change tutors several times when you were simply trying to arrange lessons for your daughter.
We were unable to locate your inquiry based on the information available in your review. We also previously requested additional information but unfortunately did not receive a response.
Whenever a tutor is unavailable or unable to proceed, we do our best to introduce another suitable tutor as quickly as possible so that students can begin their lessons with minimal disruption. We'd really like the opportunity to look into your case and see how we can help.
Please contact us at [email protected] with your lesson inquiry details or the email address associated with your booking, and our team will review your case and work with you to find the best possible solution.
We appreciate your feedback and hope to have the chance to make things right.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Tenny,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration this situation has caused.
We would like to assure you that we have received your details and your case is currently being coordinated with our finance team for review. We understand that you have been waiting for an update for some time, and we are sorry that the process has taken longer than expected.
Please know that we take payout matters seriously and are actively following up internally to help move this forward. While we understand your disappointment, we would appreciate the opportunity to complete our review and provide a proper resolution.
Thank you for your patience and understanding while we continue working with the relevant team. We will keep you updated as soon as we receive further information regarding your case.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Anna,
We're truly sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize for the delay and appreciate your patience throughout the process.
We're pleased to confirm that your payout has now been processed. We appreciate your patience while our team completed the necessary review and coordinated with the relevant departments to resolve your case.
We understand your concerns regarding the delays and communication, and your feedback has been shared internally as we continue working to improve our support and payout processes.
Thank you for giving us the opportunity to resolve this matter, and we wish you all the best moving forward.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Ilona,
Thank you for your feedback. We would like to clarify that tutors Lourenço and Cecília have both responded to your inquiry and confirmed their availability for Portuguese lessons.
As per our terms, we are unable to offer a refund as long as tutors remain available for your selected language. Please note that your payment remains as a valid credit if unused, does not expire, and can also be used with another tutor or even for another language on the platform.
We encourage you to continue the discussion with Lourenço and Cecília to arrange your lessons. Alternatively, if you have any specific tutor preferences or requirements, please let us know and our team will be happy to help find a better match for you.
Thank you.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Fozia,
Thank you for your interest in becoming an Urdu tutor with TUTOROO!
We're delighted to hear you'd like to join our community. If you haven't registered yet, you can find everything you need to know in our Tutor FAQs: https://www.tutoroo.co/help/faq/tutor.
Once you're ready, you can complete your tutor registration here: https://www.tutoroo.co/signup-as-a-private-language-tutor.
If you have any questions during the registration process, please don't hesitate to reach out—we'll be happy to assist you every step of the way.
Since it sounds like you haven't had the opportunity to use our platform yet, we hope you'll consider updating your review after you've completed your registration and had a chance to experience TUTOROO.
We look forward to welcoming you as one of our tutors!
Best regards,
The TUTOROO Team
Hi Divana,
We're sorry to hear about your experience and understand how frustrating it has been to wait for your payout. We sincerely apologize for the delay and appreciate your patience.
We have received your messages and have been coordinating with both our Paris team and Finance team regarding your payout request. Our team is actively following up on your case, and we will update you through our Tutor Support channel as soon as we receive further information.
As outlined in our Tutor FAQs and agreed to during registration, TUTOROO collects and retains the first two weeks of lesson payments for each newly confirmed student. From the third week onwards, tutors receive 100% of their lesson fees paid directly by the student. If a student decides to discontinue lessons during the initial period, TUTOROO will review the case and, where applicable, pay the tutor 50% of the amount paid for the lessons completed with that tutor, in accordance with our terms.
You can find more information in our Tutor FAQs: https://www.tutoroo.co/help/tutor-faq
Thank you for your patience and understanding while we work to resolve this matter.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Andreas,
We're sorry to hear about your experience and understand your frustration.
As outlined in the terms agreed to at the time of booking, lesson payments are non-refundable while tutors for the selected language remain available. To help you continue your learning, we introduced you to alternative tutors after your original arrangement did not work out.
Your lesson credit remains available and can be used with any of the tutors we have introduced, including our online tutors if you would like to start lessons sooner. Your credit is non-refundable, has no expiry, and will not be forfeited, so you are welcome to use it at any time in the future.
If you'd like to discuss the available options or proceed with another tutor, please contact us at [email protected], and our team will be happy to assist you.
Best regards,
The TUTOROO Team
www.tutoroo.co
