TUTOROO

Hi Alexis, We're sorry to hear about your experience and understand how frustrating it has been to wait for your payout. We sincerely apologize for the delay and appreciate the time you've taken to follow up with us. We have received your messages and have been coordinating with both our Rome team and Finance team regarding your payout request. Our team is actively following up on your case, and we will update you through our Tutor Support channel as soon as we receive further information. Thank you for your patience and understanding while we work to resolve this matter. We remain committed to ensuring your case is handled as quickly as possible. Best regards, The TUTOROO Team www.tutoroo.co

Hi Sabrine, We're truly sorry to hear about your experience and understand how frustrating the delay has been. We sincerely apologize for the inconvenience caused. We're pleased to confirm that your payout was processed on July 7. We appreciate your patience while our team worked to resolve your case. We would also like to clarify that, when registering with TUTOROO, tutors agree to our payout policy. TUTOROO collects and retains the first two weeks of lesson payments for each new student introduction. If a student discontinues lessons, the tutor receives a payout equal to 50% of the amount paid for the lessons completed with that tutor. This policy is outlined in our Tutor FAQs and is agreed to during registration. If you have any further questions, please contact us at [email protected], and we'll be happy to assist you further. Best regards, The TUTOROO Team www.tutoroo.co

Hi Erjola, We're sorry to hear about your experience and sincerely apologize for the delay in responding. We have received your messages and understand how important it is to find the right Dutch tutor for your daughter. Our team is continuing to search for a suitable in-person tutor in Antwerp and will keep you updated as soon as we have a match. If you'd like your daughter to start learning sooner, your lesson credit can also be used with one of our online Dutch tutors while we continue looking for an in-person tutor. Your lesson credit is non-refundable, has no expiry, and will not be forfeited, so it will remain available for you to use whenever you're ready. If you'd like to discuss the available options, please contact us at [email protected], and we'll be happy to assist you further. Best regards, The TUTOROO Team www.tutoroo.co

Hi Madukulu, Thank you for your feedback and suggestion. We understand that receiving student inquiries early is important, especially for new tutors who have just activated their profiles. We continuously work to improve tutor visibility and the matching process so that tutors have the best opportunity to connect with students. Your suggestion has been shared with our team as we continue enhancing the platform. Thank you for being part of TUTOROO, and we wish you every success with your tutoring journey. Best regards, The TUTOROO Team www.tutoroo.co