Hi Dith,
We’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We previously requested your name and registered email address so we could locate your account and review the situation in detail, but we have not yet received a response. Without this information, we’re unable to investigate your case or assist further.
Kindly provide your name and registered email address, and we will prioritize reviewing your case. Alternatively, you may send your concerns directly to [email protected], and our team will assist you as soon as possible.
We take all feedback seriously and are committed to resolving issues in a fair and transparent manner.
Thank you for your cooperation.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Ben,
We're sorry to hear about your experience.
We have reviewed your inquiry and can see that your tutor responded and confirmed the lesson on 29 March. If you experienced any issues arranging the lessons or if the tutor was unable to accommodate your request, please contact us at [email protected] so we can review your case and, if needed, introduce you to another suitable tutor.
As outlined in our Terms & Conditions, lesson payments are non-refundable as long as we have tutors available for your selected language. Our goal is to help you find a suitable tutor and ensure you can make use of your lesson credit.
We look forward to hearing from you so we can assist further.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi FT,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Tutor availability is based on their most recent activity, however, there are instances where some tutors may become unresponsive or inactive without immediate updates to their profiles. Please be assured that we continuously monitor and refine this to improve the accuracy shown on the platform.
We previously requested your full name and registered email address so we could locate your account and review your case thoroughly, but we have not yet received this information. Without these details, we’re unfortunately unable to proceed with the investigation or provide further assistance.
At your convenience, please share your full name and registered email address, and we will prioritize your case. Alternatively, you may reach us directly at [email protected], and our team will be glad to assist you as soon as possible.
We sincerely appreciate your feedback, as it helps us improve the experience for all users.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Anna,
We sincerely apologize for the prolonged delay and the frustration this has caused. We fully understand your concerns, especially given the length of time and the repeated follow-ups on your end.
Please be assured that we are continuously treating this matter as urgent and actively pushing it internally with the relevant team. We acknowledge that the lack of a concrete update is not acceptable, and we are working to move this toward resolution as quickly as possible.
We will provide an update as soon as there is confirmed progress or when the refund is about to be completed.
Thank you for your continued patience.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Costa,
Thank you for your feedback. We’re sorry for the inconvenience and understand your expectation for in-person lessons.
At the moment, the Czech tutor in Cairo is unavailable. We have introduced an alternative tutor, Michaela, based in London, who is available for online lessons. If you are open to this option, you can proceed with her, and your existing payment will be used as credit, no additional payment is required.
Please let us know how you would like to proceed. We’re here to assist and ensure a suitable resolution.
Thank you.
Best regards,
The TUTOROO Team
www.tutoroo.co
Hi Anna,
We’re sorry to hear about your experience and would like to clarify the situation.
According to our records, your first payout was successfully processed in January. Regarding your second payout, please rest assured that it is currently under review and is being handled as a priority by our team.
We understand that delays can be frustrating, and we truly appreciate your patience while we complete the necessary checks to ensure the payout is processed accurately.
If you have any further questions or require assistance, please feel free to reach out to our support team. We're here to help.
Thank you.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
Hi Conor,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that TUTOROO is a platform that connects students with independent tutors, and once a match is made, lessons are arranged directly between both parties. Many tutors on our platform are active and successfully conducting lessons, and we continuously monitor profiles to maintain quality.
Payments made through TUTOROO cover the initial two week of lessons, after which students typically pay tutors directly. We understand that delays or lack of response from a tutor can be frustrating, and our team is always available to assist with follow-ups or alternative matches to ensure lessons proceed as expected.
Unfortunately, we were unable to locate your account based on the information provided. The email attached to this review does not match any record in our system. Kindly reach out to us at [email protected] using the email you used on our platform so we can investigate your case further and assist you promptly.
Best regards,
The TUTOROO Team
www.tutoroo.co
