Awful! Paid a hefty price to receive sub par products that were also damaged. Contacted support right away and got no response and then contacted them on IG.. when they responded they asked what my email was, which I provided, but then they never answered or followed up.
Don’t waste your money
I have had to reach out to them numerous times during my subscription due to shipment. They have no problem charging your card and then "shipping the item" aka making a label and not shipping your item out until almost 2 weeks later. This month was the last straw for my family boxes are supposed to ship out by the 15th and ours has yet to be shipped out. This box was supposed to be a going away experience for my son and us before he left for the summer but it appears we probably won't get it in time. When they respond to your question instead of trying to make it better rthey only quote their policy regardless if it's truly happening or not. My subscription is paused currently and we are debating going with a dlifferent company. There is snackcrate and quite a few other avenues for these snackboxes. Even for the 50 we spent you don't get too much, snack crate is far cheaper.
Don’t pay for expedited shipping. I paid extra for 1-3 day delivery as this was a gift. Order shipped on a Monday. I still did not have my box by Friday. I requested the expedited fee be refunded since it was not delivered between 1-3 days after shipping. Gerard who is one of the CS associates emailed me stating the 1-3 days does not include processing time nor weekends and to let him know when it’s been over 3 business days.
I still did not have my order by Saturday when it shipped on Monday and some how their CS team does not understand how Monday-Friday is 5 business days. They try to do everything possible to not issue refunds even if they have to reply with answers that clearly don’t make mathematical sense.