uShip

Hello, Thank you for reaching out. We are sorry to hear about the experience with this shipment. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistance, please do not hesitate to contact us at (800) 698-7447 (tel:8006987447) or [email protected] (mailto:[email protected]). We're here to help. Thank you for taking the time to share your feedback with us about your recent experience. All feedback is valuable to us, whether it is positive or negative, as it helps us identify areas for improvement and deliver better service. Being made aware of situations like yours is crucial in maintaining and improving the safety of the uShip marketplace. Thank you again for bringing this to our attention. Kind Regards,

Hello,  Thank you for your review. I'm sorry to hear about the issues with insurance. uShip offers a Protection Plan and here is a link to that information including what is covered, how to submit a case and what is excluded: https://help.uship.com/hc/en-us/articles/206573417-uShip-Protection-Plan  Please don't hesitate to reach out to us for assistance. Our number is 1-800-698-7447 We're here to help!

Hi Mark, Thanks for your message. We're really sorry to hear that. Feel free to leave feedback to your provider onto our marketplace directly, and if you still need assistance with this dispute, please email us at [email protected]. uShip Team

Hi Kele, Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to see incorrect documentation details on your shipment. After reviewing our records, we weren’t able to locate any contact with our support team regarding this issue. Our team is always available to help resolve situations like this as quickly as possible, and we would have gladly assisted in clarifying or correcting any discrepancies. That said, we’re pleased to see that you were able to successfully connect with a service provider and have your shipment completed. Your feedback is important to us, and we will continue working to improve both our processes and communication to better support our customers. If there’s anything further you’d like us to review, please don’t hesitate to reach out. Best regards, Kim T.

Hi Shauna, Thank you for your message. We’re sorry to hear about your experience.  If you haven’t already done so, please consider leaving feedback for your provider on our marketplace. The Trustpilot page is intended for reviews of the uShip platform as a whole, rather than for individual transport service providers. Feel free to email us at [email protected] if you still need assistance and we'll be happy to assist you. uShip Team