Vape Online Store with Full Range Electronic Cigarette Brands, Buy High Quality Vaping Starter Kits, Atomizers/Tanks, Batteries/Mods, Vaporizer Accessories.
Seller refuses to ship item. Sent tracking number and it just shows created. Never shipped. No responses to multiple emails. This is a scam do not buy from. Had to file a dispute with my cc company to refund money
Vaporl 回复2018-08-01
hello, Charles, sorry for any inconvenience. there is time difference. we are located in China. it's not working time when it's daytime in US.
Also Fedex tracking info didn't update, it means the package is in transit from China to US. After it arrived in US, local FEDEX will scan it and update it more frequently. We will also keep urging shipping company.
Excellent customer service! I have ordered twice from the company and had a shipping damage issue with the second order. Vaporl offered me a coupon for the item that went missing from the ripped open package which wasn't their fault as soon as I notified them of the problem.
Vaporl 回复2018-07-28
hello, Steven, we really appreciate your great review. thank you very much. we always try our best to solve problems in pleasant way. thank you very much for your understanding.
all the best
Vaporl
I ordered the Footoon Aqua Reboot from VAPORL on June 2nd. Received my item on June 20th. Upon receiving said product it was missing the spare glass tank. I would never purchase a tank unless it has spare glass with it, especially a tank that it is next to impossible to find spare glass for in the United States. Anyhow, I told them that I was missing my spare glass and they said they would send me out a new one with my next purchase. I told them I was NEVER purchasing from them again and I want the item that I never received that I paid for. This was not a replacement, this was giving me what I paid for. They reluctantly said they would ship out a new glass tank section. This was on the 4th of July. Its the 17th now and my glass tank still has yet to be shipped. I have tracking, but its been sitting in the same place for 2 weeks with the notation, "Ready to Ship" . I told them I want a full refund and just forget the glass section, I'm done waiting for an item I should have received over a month ago. I'm sick of seeing these TERRIBLE Chinese companies get away with these business practices.
Vaporl 回复2018-07-19
hello, John, we are really sorry that the tracking info didn't update so frequently. We already noticed shipping company about it. and we will also appreciate if you can understand that it's international shipping. sorry again for any inconvenience.
all the best
Vaporl
There customer service is great they will work one on one with you for any thing you need! They have good pricing also i will will be making more purchases with them!
Vaporl 回复2018-07-16
Hello, Wesley, we think you are great, and we really appreciate your awesome review. we are really glad to know you are satisfied with our products and with us, too. thank you.
all the best
Vaporl
Good prices on vape hardware, very accurate stock status on website, fast shipping but i would like to have more shipping options.
Vaporl 回复2018-07-16
hi, Geta, thank you very much for your good review. we really appreciate it. and thank you for your advise on shipping options. we are always trying to find more shipping methods to meet customers' needs. once we found one, we will add it on our site. thank you for your trust to our site always.
all the best
Vaporl
Great products. Smooth vape. Lightweight and small. Excellent customer service.
Vaporl 回复2018-07-16
hi, Sally, thank you very much for your good review on us. we really appreciate it. we will always try our best to meet our customers' needs.
all the best
Vaporl
Ordered souring pods and they arrived within 2 weeks, I looked all around for the cheapest price and there was no were cheaper than here. Customer service was also great, emails were replied to Rather quickly.
Vaporl 回复2018-07-12
thank you very much. we will do better and better.
I am a little bit sad about the ratings here, especially those that say it's employees writing them.
I ordered a Vaporesso Armour Pro Kit from Vaporl and it took exactly 10 days to arrive. The mod is an original, works perfectly fine and a lot of people here say the support does not answer, which is simply a lie.
I used their live chat because the order was "processing" 5 days after I ordered and they explained to me that this is normal since the tracking starts when it reaches my country.
A couple of hours after the package arrived in my country and tracking was working they hit me up with an email and a PayPal push-notification to let me know it'll be there soon.
There were some problems with understanding (both parties had to use english and it's not the first language of either of them), but it worked out perfectly fine in the end.
I am very satisfied and am currently drinking coffee and having a couple puffs on my balcony.
10/10, will order stuff again.
Vaporl 回复2018-07-13
hi, we really appreciate your wonderful review to us. thank you very much. Coffee, vaping on the balcony, what a wonderful life!
all the best
Vaporl
After about a month, nothing. All the five star reviews are employees working for them. Look at the grammar, I should have read the reviews. Thought I'd be saving $6. Avoid at all costs.
The only upside is the cheap prices. Lets see what you get. Slow shipping of inferior products with dubious authenticity followed by poor customer support. You get what you pay for. Now they only ship their crap to Canada by DHL at over $20 cost. That's adding insult to injury. Do not use these guys.
Vaporl 回复2018-07-12
we are really sorry that standard shipping to Canada got no tracking info update after it arrived in Canada, many customers are very worried about it, we will look for more shipping method to Canada. sorry for any inconvenience.
Terrible Company! Do not order from them! You'll never receive it!
Horrible Company! Please do not order from this place!! I wish I read the reviews before ordering from them. I still haven't received my package after ordering from them almost a month ago. What's worse is after emailing and FB messaging them, a lady responded that my package was clearing customs. 6 days prior to her message, my package tracking showed that it was in North Carolina. I'm beyond upset and wish I never used this company! I just want my money back. Trust these reviews!! There might be 1 or 2 that had a great experience (I'm not sure how that happened), but there's a ton more that had a horrible one.
Just got my order, I don't know average shipping time, but my order came safely around 12 or 13days don't remember.. certified it on smok official site, product is authentic, i questioned why price is so good, vaporl.com stuff told me because they purchase bulk from factory directly, so costing is decreased.. anyway it's a good choice to select your ideal model in vape shop then but it from online store. saaaave $$ lol
Worst place ever they replied to my first email then after that they never email me back after my last 9 emails still get nothing back from them. Don’t use them complete rip off. Wish I would have read the reviews before making my purchase. Sent my order to the wrong address. Still nothing back from them 3 months now. I email them to get my money back but of course no reply.
Ordered a Vaporesso NRG tank, did not come with everything the box said. They said I had to talk to the factory in China.
HORRIBLE CUSTOMER SERVICE!! BEWARE!!!!!
I ordered October 2017, package disappeared after it left the bigger city an hour away after making it all the way over from the Netherlands according to the tracking info (after they finally gave me the right company and number to look up) in mid November, never to be seen or heard from again. I wrote and called and emailed vaporl, they would get back to me sometimes, accused me of trying to pull a fast one on them, and drug out my refund for months. They kept trying to tell me that it was my job to do all the leg work with usps for them, when usps told me that in international shipments its always on the shipper to deal with any issues. They kept contesting this with me, i waited on hold multiple times for hours with usps, got their case number (which vaporl had to actually call and get the investigation started to even have a case number created so i have no idea why they fought me on this for so long) then weeks go by, they don't return any emails or anything that i keep sending, i bug their Facebook messages, finally they get back to me and ask me for that case number again, i went off on them because at this point it had been 3 months since i ordered. Finally they tell me a couple days later that they will in fact be refunding me. That was over a week ago, and today i just got an email saying it might take 30 days for the money to be back in my account. So that's over 4 months that they have my money and I have nothing but regret and wasted time. I firmly believe they would have kept my money if i hadn't continuously made a big stink about it. So my advice is unless you consider buying anything from them as you donating your money for nothing and are okay with that, don't ever place an order from this terrible company.
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