Wego.com（www.wego.com）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 81 条用户评价，属于旅游度假分类，口碑较差。91% 的评价为 1 星，差评比例偏高；商家回复了 31% 的差评。数据最后更新于 2026-08-10。
客户服务确实是我一生中最糟糕的。请远离他们。如果您想更改或取消，不要指望服务代理会帮助您。
We're truly sorry that your experience was disappointing. Your feedback is important to us, and we are continuously working to improve our service and provide a better experience for our customers. We'll make sure your comments are shared with the relevant team as part of our ongoing improvements.
预订后他们从不回复电话。如果您需要重新安排、修改或询问您的预订，几乎不可能联系到任何人。他们的客户服务非常差而且没有帮助。这是一次非常令人沮丧的经历，需要重大改进。
We understand your frustration and apologize for the inconvenience. Due to the high volume of airline rescheduling requests during this period, we have been receiving an unusually high number of calls, which has impacted our response times.
快120天了，截至7月15日仍未收到退款。
We sincerely apologize for the inconvenience and appreciate your patience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and assist you accordingly.
⭐ 1 星 – 避开 Wego.pk 我通过 Wego.pk 预订了 6 月 26 日从巴厘岛飞往雅加达的航班。今天是 6 月 25 日，我的航班还有不到 24 小时就起飞。 我的付款已成功扣款，并获得了预订号：WFSS576ACUT26。但是，我从未收到任何确认电子邮件、电子机票或证明我的预订已实际创建的证据。 我尝试通过所有可能的渠道联系 Wego.pk： • 实时聊天没有回应。 • 我的电话无人接听。 • 自动机器人只是不断地说：“您的预订无法验证，请给我们发送电子邮件。” 这是完全不可接受的，特别是当客户已经付费并且要在 24 小时内出行时。缺乏客户支持和沟通造成了巨大的压力和不确定性。 在这一点上，这段经历感觉就像是一场骗局。如果旅客希望获得可靠的客户服务或在出现问题时获得紧急援助，我强烈建议他们在通过 Wego.pk 预订之前三思而后行。 非常失望和沮丧。
We're truly sorry for the stress and frustration this situation has caused, especially with your travel being less than 24 hours away. We sincerely apologize for your booking failure and wish we could have responded to you immediately to assist you. During this period, we have been receiving an unusually high volume of calls and inquiries, which has unfortunately affected our response times. We understand how important timely communication is, especially in urgent situations, and we're continuously working to improve our support experience.
提防！我于6月23日预订了从Wego出发的航班，收到确认航班已预订的电子邮件（邮件标题：“您的预订已确认”，邮件内容“您的航班预订已确认”，包括所有行程详情、费用明细、行李限额、票价规则等），并且我将在48小时内收到电子客票。不久之后，我还通过 Travelport 收到了一封包含预订详细信息的电子邮件，然后又收到了 Wego 发送的另一封电子邮件，再次确认预订，邀请通过该网站以折扣价预订酒店。 48 小时后，我没有收到任何门票，也没有收到任何电子邮件（还检查了 soam 文件夹），我登录了网站，惊讶地发现没有登记预订。然后我打电话给客户服务（需要一段时间，但我接通了），他们告诉我预订失败，并且“确认电子邮件不是确认”。我想有些顾客很幸运，他们的预订仍然可以通过，但根本没有任何保证，最糟糕的是，万一预订过程失败，Wego 不会发送任何电子邮件。我建议避免使用这家公司！ 注：我现在正在等待退款...... 最好的问候，
We're truly sorry for the confusion and inconvenience you experienced. We sincerely apologize that you were not informed about the booking status in a timely manner. In some cases, a booking may fail if the airline updates availability or fares during the confirmation process, preventing the booking from being completed.
我对我的预订处理方式感到非常失望。 我2月25日通过Wego购买了阿布扎比至哈拉雷的往返机票。我的出境旅程已经结束，回程航班定于3月4日。 3月4日到达机场时，我被告知航班已暂停，3月22日左右才会恢复运营。 结果，我被迫改变计划并要求退款。我被告知退款过程大约需要 3 个月。我相信这个信息，耐心地等待。然而，过了承诺的期限后，我仍然没有收到退款。 然后我要求重新预订。过去几周，我多次联系客服，得到的答复都是一样：“正在等待航空公司处理”。没有提供明确的时间表，没有提供有意义的更新，也没有提供解决方案。 最令人沮丧的是缺乏沟通和责任。作为客户，我支付了未交付的服务费用，但几个月后我仍然没有退款或确认重新预订。在没有任何解决方案的情况下在各方之间来回传递是不可接受的。 我了解航班中断的情况可能会发生，而且有时超出了公司的控制范围。然而，让客户等待数月却没有明确结果的客户服务是不可接受的。当旅行计划被打乱时，客户应该获得透明度、及时的沟通和适当的支持。 我公开请求 Wego 和负责的预订提供商紧急审查我的案例，提供有关我的退款或重新预订状态的明确更新，并立即解决此问题。 我希望其他客户不会经历同样的经历。
We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how disappointing this situation has been, especially after waiting for such a long time. We sincerely apologize for the delay and the lack of clear updates. Please send your booking details to [email protected]. Our team will review your case, provide you with an update on the refund, and do their best to assist you in resolving this matter as quickly as possible.
我对威戈很满意 并特别感谢先生。伊斯兰教食品
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that you're very satisfied with Wego. We'll be sure to pass your appreciation on to Mr. Islam Foad. We truly appreciate your support and look forward to serving you again.
Wego 用起来非常令人沮丧。退款非常困难，而且他们也不会及时退回钱。他们的客户服务不断重复相同的答复，但实际上没有采取任何措施来解决问题
We understand how disappointing refund delays can be, and we sincerely apologize for the inconvenience. Please send your booking details to [email protected], and our team will review your case and assist you accordingly.
超过 90 天 Wego 承诺退款，直到现在什么都没有退款，昨天我和穆罕默德·易卜拉欣、艾哈迈德·奥马尔谈过，经过长时间的交谈，我们同意重新预订，他们答应今天为我预订另一张机票，我打电话给我，我收到了一个不同的故事，就像他们通常做的那样，这是一个又一个故事，这是有史以来最糟糕的公司，他们不能退款给你，他们不能为你重新预订，他们把一切都归咎于航空公司，我不知道是否可以采取任何措施，否则我们必须起诉这家公司给人们带来麻烦。虚假信息 我已设法记录我与他们听到的每一次通话和聊天
We're truly sorry for the frustration and disappointment you've experienced. Please send your booking details to [email protected]. Our team will carefully review your case, provide you with an update on your refund or rebooking request, and do their best to assist you in resolving this matter as soon as possible.
我通过 Wego 支付了额外费用购买了灵活/可重新安排的机票，希望如果我的旅行计划发生变化，流程也能顺利进行。不幸的是，当我需要重新安排航班时，这次经历非常令人失望。 我花了很长时间等待联系客户支持，一旦接通，沟通就很困难，我的请求也没有得到妥善处理。尽管为灵活性支付了额外费用，但我没有得到承诺的支持或服务。代理人似乎不愿意协助我更改机票，而不是帮助我找到解决方案。 我对客户服务以及购买后缺乏支持非常不满意。如果 Wego 代表能够直接与我联系以审查我的案例并帮助尽快解决此问题，我将不胜感激。 预订参考：[WF22S776JJG26] 希望Wego认真对待您的反馈并积极解决问题。
We're truly sorry to hear about your experience. Please note that even with a flexible ticket, any airline change fee, if applicable, along with any fare difference, must still be paid according to the airline's policy. We appreciate your feedback and will use it to continue improving our service and communication.
聊天中最糟糕的客户服务，说会支持一切，添加行李查询必须等待 45 分钟，仍然没有支持，代理没有及时回复，消失很长时间，没有回复，然后系统再次让你查询，在 25 年或在阿联酋的经验中，这是我最糟糕的第一次经历。神拯救人类
We sincerely apologize for the delay and the inconvenience caused during your chat experience. We value your feedback and are continuously working to improve our support process and response times to provide a better experience for our customers. Thank you for sharing your concerns, and we will ensure your feedback is taken into consideration.
我通过 Wego 预订了航班，并添加了费用以使我的机票 100% 退款，预订后我受伤了，所以当我要求取消机票时，他们说这不是我们的，请与航空公司核实，并且不可退款！那么为什么你要花更多的钱并提到可以退款，而且客户服务团队非常糟糕，我不推荐这个应用程序。
We're truly sorry to hear about your experience and hope you're recovering well. Please send your booking details to [email protected]. Our team will review your case, provide you with a full explanation, and assist you accordingly.
Wego宣传退款最长需要90天，现在已经100多天了还没有退款，声称航空公司还没给钱，跟航空公司核实退款已经付了，我只想退钱，再也不会和Wego打交道了
Hello, We’re truly sorry for the delay and for the inconvenience this has caused. Please share your booking details with us at [email protected] so our team can review your case and follow up on the refund status as soon as possible.
Wego.pk 没有响应，对任何电子邮件、WhatsApp 和电话都没有响应，我尝试了多次，总是有录音“您的呼叫等待时间为 07 分钟”，并且无论您何时致电 wego.pk，这些 07 分钟总是存在
We're sorry to hear about your experience and sincerely apologize for the difficulty you've had reaching us. Due to the unusually high volume of inquiries during this period, our response times have been longer than expected. We appreciate your patience and are continuously working to improve our support experience and reduce waiting times for our customers.
致Wego管理团队： 我写这篇评论是为了表达我对处理财务退款方面的持续延误和拖延的深感沮丧。 我通过Wego平台预订了机票（预订参考]（WFQ25FKHP7K25），预订后来被取消，我正式有权获得全额退款。 我已向客户支持团队提供了所有必需的银行详细信息，包括正确的 SWIFT 代码和账户信息。然而，很长一段时间以来，我只收到了你们团队的自动回复、借口和明确的拖延策略。 这是完全不专业的行为，侵犯了客户的权利。我要求 Wego 立即释放我的资金并处理银行转账，不再拖延。 如果此事在48小时内没有得到解决，我将正式将此事上报给商务部和相关消费者保护部门。
Hi Mohamed, We sincerely apologize for the delay and for the frustration this situation has caused. We understand your concern regarding the refund for booking reference WFQ25FKHP7K25, and we’re sorry that the process has taken longer than expected. Please be assured that your case has already been escalated, and the concerned team is working on it on a priority basis to complete the refund process as soon as possible. We fully understand the urgency of this matter, and we appreciate your patience while the team finalizes the required steps.
我为我和我的丈夫预订了3张从科威特到埃及的（往返-单程）机票，出发日期分别是3月13日和3月21日，但由于冲突取消了当时的所有航班，我的行程被取消，我在3月15日要求退款，从那时起我一直通过电子邮件和电话联系Wego支持，但直到现在我还没有退还我的机票，这真的很荒谬和令人沮丧，他们总是不停地告诉我说我的票会被退还，还有一些不合理的借口，继续像我是一个愚蠢的人一样对待我，我非常需要我的钱，但还没有退款。我真的不建议任何人通过 wego 预订，即使价格很低，因为他们的服务太差了，他们没有做任何事情来帮助你，他们只是一遍又一遍地重复同样的事情
We can understand how upsetting it must be to wait this long for your refund. Please send your booking details to [email protected]. Our team will carefully review your case, follow up on your refund request, and do their best to help resolve it as quickly as possible.
他们的客户支持是我见过的最糟糕的。如果你打电话给他们，他们不会接听，如果他们接听，他们也会挂断电话。
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience. Due to the unusually high volume of inquiries during this period, our response times have been impacted. We appreciate your feedback and are continuously working to improve our support experience and provide better service to our customers.
我的退款现在已经推迟了三个多月了。尽管我多次尝试联系他们的团队，但没有采取任何具体行动，问题仍然完全没有解决。这种过度的延迟是完全不可接受的。作为客户，我已经遵循了所有必要的程序，但我仍在等待我的钱，并要求超过 90 天的退款
We understand how upsetting it is to be waiting this long for your refund, and we sincerely apologize for the inconvenience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and provide you with an update as soon as possible.
我们是在wego上订的票。 3 月 5 日的航班已取消。我们发送了很多电子邮件，但没有得到积极的回复。 已经超过 100 天了还没有收到我们的退款
We sincerely apologize for the inconvenience and appreciate your patience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and do their best to assist you as soon as possible.
我们通过 Wego 购买了 3 张往返伊兹密尔和斯图加特的航班机票，预订 ID：WF5S1FNE6YE26（乘客姓名：Temel Celik、Ayfer Haines、Sevim Celik）。航班被取消，我们于2026年3月25日正式要求退款。 已经过去近三个月了，Wego 系统仍显示退款状态为“处理中”。 我们直接联系了飞马航空，他们明确确认退款已处理，资金早已转回Wego。 Wego 绝对没有正当理由扣留我们的资金数月。他们只是坐拥我们的资金。 如果全额退款没有立即退回到原来的付款方式，我们将启动正式的法律程序并向消费者保护机构提出正式投诉。如果您不想让钱被困几个月，请避免使用 Wego！
We're truly sorry for the frustration and inconvenience you've experienced, and we completely understand your concerns. After reviewing your case, we can confirm that the refund has already been processed from our side. If you have not yet received the funds, please allow a little additional time for the transaction to be reflected by your payment provider or bank.
共 81 条符合条件的评价