Wego.com

One of the best Travel App

One of the best Travel App, Prices are super attractive and I got my ticket instantly, When I contacted their customer services to change my ticket I got an awesome helpful way from one of their rep, which showed an amazing hospitality and didn't hang the call untill I received my ticket and all the service request went very fast and really remarkable I recommend Wego.com to all of my friends and family to get the same excellent experience Thanks Wego team thanks Wego customer support teams 🙏

I realised that wego is not relaible and not transparent

I realised that wego is not a rleiable platform and not recommending to use this plat form, since the customer will lost the money and time . Don't trust wego for the claim or refund related issues . I have paid for additional baggage followed the instruction from wego teams and infomred me that they will refund the payment later. Over three months , no action have done from wego and I spend more money to connect with wego teams and haven't get any updates on my continuous follow up in last 3 months , no responses has been received either email or by a call. It seems they are cheating the customers and don't rely this platform . Wego is not transparent and I am not recommending to any one to trust this platform even the platform shows offers also.

Amazing customer support

NO AIRLINE TICKET AFTER PAYMENT

Received email ticket confirmation but was not ticketed. At the check-in counter the airline mentioned the process was initiated but not completed. After calling their helpline at the airport, I could sense an air of panic and they issued the ticket to me, only after the check-in counter has closed. Wego refused to take any responbility and instead blamed it on the airline. I have initiated proceedings with my credit card company. Not recommended to use this travel agent at all, it seems many people have same or similar issues with them.

Poor Service

Poor Service. Not recommended! I have been sending emails regarding my refund request, but i have not received any response to date. It has been almost three months since i submitted the refund request due to the flight disruption caused directly by the airline. According to the airline, there is no pending refund request on their end. We would appreciate your immediate attention to this matter and kindly request that our refund be processed as soon as possible. Name: Daisy Jane Eseos Refund tracking number: WFS3ZFMKLCF26 Flight: April 29, 2026 via cebu pacific Please take immediate action urgent need the money. Still on Processing.

Selling rooms sleeping 5 in Hotel that sleeps 4 - SCAM site

Selling rooms sleeping 5 in Hilton however the hotel only has rooms sleeping 4 When asked what room type as it doesnt exist they said "well in that case its best to not proceed with the booking" SCAM website all over

We booked a hotel through WEGO and it…

We booked a hotel through WEGO and it was a non refundable prepayment. We received an email confirming our reservation booking. Got to our hotel on the arrival date to discover they never booked us our room. The hotel was fully booked and we couldn’t get a room. We cannot reach them via phone or email and our dispute is being denied by AMX as they received documents from WEGO saying they fulfilled their obligation. I even have an email from the hotel supporting my dispute. Horrible company located in Dubai and Egypt and can’t reach anyone and their online portal doesn’t work. Do not use!

They fool the customers.

They fool the customers. I warn you from booking through their website because they take advantage of customers and charge a 10% Visa fee. It's best to book your ticket or room directly from the airline or hotel website, or another website other than theirs.

Deducted the reservation amount and no reservation made…

They deducted the hotel Reservation amount and no reservation was found in the hotel and they answered that they will check and reply in fee hours wether they will complete the reservation or cancel it and it’s 8 pm now and I have no room to go to after long Travel hours. WH265032336

I booked a flight to Kuala Lumpur with…

I booked a flight to Kuala Lumpur with my family, they also sent a confirmation email of booking after deducting the amount from my card. Days later until they didn't send me the eticket, i reached out to their customer support to only know that my booking wasn't able successfully complete and hence they would refund my amount in 20 days. Remember i booked on 9th of June and i asked for eticket on 20th June. Anyways, i had to rebook that flight from other platform and since the days of travel become closer, i had to buy an expensive ticket for travel. Now it's 23rd of July today, and i did reached out to their support sgain and they still say 20 days for refunding the amount back. They are horrible.

🤮I booked a flight on wego of airline…

I booked a flight on wego of airline airblue while the payment process it showed an error and said the payment wasn’t completed but money was still deducted from my bank account and I didn’t receive the e-ticket or any necessary information. Then the wego helpline chat assistant refuses to take responsibility. I even have transaction message screenshot as proof which shows that the purchase was made on wego Lahore. I’ve been calling repeatedly on the helpline number and have been on wait for 30 mins but no response.

So disappointed with this agency

So disappointed with this agency. My flight was cancelled last March, and until now I still haven’t received my refund. Every time I follow up, I receive the same generic response, and my refund status remains “Processing.” If you cannot meet the timeline you promise, please don’t set unrealistic deadlines. Customers deserve clear communication, timely updates, and accountability—not automated replies with no real progress. You can do much better than this. I sincerely hope you improve your customer service and refund process so other customers don’t have to experience the same frustration.

They are scammers

They are scammers! I booked my family return ticket and as a precaution, wanted to pay through AMEX so get additional security. What they did, would ask you to fill details of your card including CVV and then would process it with directly different merchants. Since i was getting OTP, WEGOFLIGHT's representative called me and asked for the OTP received on my card in 3 transactions separately. I checked the initial Booking with British Airways also, it was not there anymore. I did not make the third payment authorised and reported for the first two payments made through AMEX also as a fraud. Please be aware of them as they are mostly calling on Whatsapp or using a landline number of the UK but are based in Pakistan/India.

1 Star ⭐

1 Star ⭐ My family’s trip to the UAE was supposed to happen in March, but it had to be canceled due to the conflict at the time. The tickets were booked through Wego, and until now, we have still not received our refund. Trying to get help has been incredibly frustrating. Every time I call the customer service hotline, the lines are always busy. When I email, I’m simply told to call the hotline. A few months ago, I was informed via email that the refund was “under processing,” but since then, there has been no update or resolution. I also contacted the airline directly, and they confirmed that everything had already been processed on their end. However, because the booking was made through Wego, they advised me that the refund must be handled by Wego. What has been most disappointing is the lack of accountability, communication, and empathy from customer service. It’s easy for payment to be deducted immediately when booking, but when customers are entitled to a refund, getting that money back becomes an exhausting process. Months have passed with no resolution. I hope Wego improves its customer support and refund handling because no customer should have to chase their own money for this long.

I am warning other travelers about my…

I am warning other travelers about my experience with Wego. Wego charged my debit card $122.84, confirmed that payment was successful, and issued a hotel confirmation. I drove to Best Western Dartmouth–New Bedford expecting to check in. The hotel told me: * It was completely sold out. * The room Wego booked was not available. * Staff did not understand why Wego had confirmed the room. * The third-party payment associated with Wego kept declining. I never received a key and never entered or stayed in any room. This was not a cancellation or a no-show. The room Wego sold me was not provided. Best Western later told me it returned the booking funds to Wego or its supplier and that Wego must refund me. Wego’s response is that it is “investigating.” Meanwhile, I had to pay for another hotel. A travel company should not be able to charge someone for a room that the hotel says was never available and then hold the customer’s money while conducting an open-ended investigation. My advice: do not use Wego. Call the hotel directly and confirm that it actually has your reservation and valid payment before traveling. Sean Floyd

This best experience so far is the fist perfect experience…

This is the fist perfect experience with WeGo and Michel made that , I was about to stop dealing with WeGo and Michel gain my trust back

Everything is fine unless your flight…

Everything is fine unless your flight gets canceled and rescheduled. Then they will do nothing for you to assist with the refund. American Airlines said they refunded it back to my agent and Wego won't respond to me. In response to the reply, you all already have this information because I have sent it and you don’t reply. You reply publicly to this, but won’t reply or assist internally!

DONT USE THIS SITE

DONT USE THIS SITE. Especially if you're American. Refunds for cancel flight will take weeks. Still haven’t received a refund.

Worst booking app

This is the worst booking app and a bery bad customer care. My flight was cancelled and I requested a refund to which they replied, it will take a maximum of 90 days. It has 95 days and I am still counting but there is no sign of refund. Everyone please try to avoid this app for booking, otherwise you will regret it.

Canceled my stay the day of check in…

Canceled my stay the day of check in and left me stranded! My reservation was made months in advance and they canceled with no explaination hours before I was to check in, while I was on my flight to that city. Said "this property is temporarily or perminantly unavailable...your refund will take several weeks to process"! Offered credit as an option - no way. All other places were $600+/night to book last minute so I was really screwed. Couldn't leave a review on their site because my booking was then "obsolete". Never trusting them again.