Wego.com (www.wego.com) has a 1.3 out of 5 rating on OK.one, based on 81 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
What people say
G
Gue Kim · 1 review · Experienced 2026-06-28 ·
★★★★★
Customer service is really the worst in…
Customer service is really the worst in my life. Please get away from them. If you want to change or cancel, don't expect service agent would help you.
Reply from Wego.com2026-07-13
We're truly sorry that your experience was disappointing. Your feedback is important to us, and we are continuously working to improve our service and provide a better experience for our customers. We'll make sure your comments are shared with the relevant team as part of our ongoing improvements.
They never respond to phone calls after a booking is made. If you need to reschedule, modify, or ask about your reservation, it's almost impossible to reach anyone. Their customer service is extremely poor and unhelpful. This has been a very frustrating experience and needs significant improvement.
Reply from Wego.com2026-07-13
We understand your frustration and apologize for the inconvenience. Due to the high volume of airline rescheduling requests during this period, we have been receiving an unusually high number of calls, which has impacted our response times.
J
Jovi · 1 review · Experienced 2026-06-26 ·
★★★★★
Refund is a nightmare
Almost 120 days, refund still not received as of July 15.
Reply from Wego.com2026-07-13
We sincerely apologize for the inconvenience and appreciate your patience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and assist you accordingly.
F
Faizan Abdul Karim · 4 reviews · Experienced 2026-06-25 ·
★★★★★
⭐ 1 Star
⭐ 1 Star – Avoid Wego.pk
I booked a flight from Bali to Jakarta for 26 June through Wego.pk. Today is 25 June, and my flight departs in less than 24 hours.
My payment was successfully charged, and I was given booking number: WFSS576ACUT26. However, I never received any confirmation email, e-ticket, or proof that my booking was actually created.
I tried contacting Wego.pk through every possible channel:
• No response on live chat.
• No answer to my phone calls.
• The automated bot simply keeps saying, "Your booking cannot be verified, please send us an email."
This is completely unacceptable, especially when a customer has already been charged and is travelling within 24 hours. The lack of customer support and communication has caused significant stress and uncertainty.
At this point, this experience feels like a scam. I strongly advise travellers to think twice before booking through Wego.pk if they expect reliable customer service or urgent assistance when something goes wrong.
Very disappointed and frustrated.
Reply from Wego.com2026-07-13
We're truly sorry for the stress and frustration this situation has caused, especially with your travel being less than 24 hours away. We sincerely apologize for your booking failure and wish we could have responded to you immediately to assist you.
During this period, we have been receiving an unusually high volume of calls and inquiries, which has unfortunately affected our response times. We understand how important timely communication is, especially in urgent situations, and we're continuously working to improve our support experience.
S
Sylvain · 1 review · Experienced 2026-06-23 ·
★★★★★
Beware! A booking confirmation email does not constitute a confirmation (as stated by their customer service).
Beware! I booked a flight from Wego on 23 June and received the email confirming that the flight has been booked (email title: "Your booking is confirmed", content of the email "Your flight booking is confirmed" including all the itinerary details, costs breakdown, baggage allowance, fare rules etc.) and that I will receive the e-ticket within 48 hours. I also received an email shortly after through travelport with the reservation details, then an another email from Wego again confirming the reservation inviting to book hotels through the website at discount price. After 48 hours I didn't receive any tickets not any emails (also checked the soam folder) and I logged in on the website and was surprised to see that there was no reservations registered. I then call the customer service (it takes a while but I got connected) and they told me that the booking failed and that "a confirmation email is not a confirmation". I guess some customers have luck and their booking still goes through but there is no warranty at all and worst Wego does not send any email in case the booking process fails. I recommend to avoid using this company!
Note: I am now waiting for the refund...
Best Regards,
Reply from Wego.com2026-07-13
We're truly sorry for the confusion and inconvenience you experienced. We sincerely apologize that you were not informed about the booking status in a timely manner. In some cases, a booking may fail if the airline updates availability or fares during the confirmation process, preventing the booking from being completed.
L
Lee Mushinga · 1 review · Experienced 2026-03-04 ·
★★★★★
I am extremely disappointed with the…
I am extremely disappointed with the way my booking has been handled.
I purchased a return ticket from Abu Dhabi to Harare through Wego on 25 February. My outbound journey was completed, and my return flight was scheduled for 4 March. When I arrived at the airport on 4 March, I was informed that the flight had been suspended and that operations would only resume around 22 March.
As a result, I was forced to change my plans and request a refund. I was advised that the refund process would take approximately 3 months. Trusting this information, I waited patiently. However, after waiting beyond the promised period, I still had not received my refund.
I then requested a rebooking instead. For the past several weeks, I have repeatedly contacted customer service, only to receive the same response: "We are waiting for the airline to process." No clear timeline has been provided, no meaningful updates have been given, and no solution has been offered.
What is most frustrating is the lack of communication and accountability. As a customer, I paid for a service that was not delivered, yet months later I am still left without a refund or a confirmed rebooking. Being passed back and forth between parties without any resolution is unacceptable.
I understand that flight disruptions can happen and are sometimes outside a company's control. However, keeping customers waiting for months without a clear outcome is not acceptable customer service. Customers deserve transparency, timely communication, and proper support when travel plans are disrupted.
I am publicly requesting that Wego and the responsible booking provider urgently review my case, provide a clear update on the status of my refund or rebooking, and resolve this matter without further delay.
I hope no other customer has to go through the same experience.
Reply from Wego.com2026-07-13
We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how disappointing this situation has been, especially after waiting for such a long time. We sincerely apologize for the delay and the lack of clear updates.
Please send your booking details to [email protected]. Our team will review your case, provide you with an update on the refund, and do their best to assist you in resolving this matter as quickly as possible.
S
Sk Salman · 1 review · Experienced 2026-06-24 ·
★★★★★
I'm very satisfied with wego
I'm very satisfied with wego
And specially thanks to mr. Islam foad
Reply from Wego.com2026-07-13
Thank you so much for your kind words and for sharing your experience. We're delighted to hear that you're very satisfied with Wego. We'll be sure to pass your appreciation on to Mr. Islam Foad. We truly appreciate your support and look forward to serving you again.
K
Kevin Lopez · 1 review · Experienced 2026-06-23 ·
★★★★★
Wego is very frustrating to use
Wego is very frustrating to use. It is very difficult to get a refund, and they do not return the money promptly. Their customer service keeps repeating the same responses, but nothing is actually being done to resolve the issue
Reply from Wego.com2026-07-13
We understand how disappointing refund delays can be, and we sincerely apologize for the inconvenience. Please send your booking details to [email protected], and our team will review your case and assist you accordingly.
More that 90days as
Wego promised to make a refund until now nothing has been refunded yesterday I talked to Muhammad Ibrahem ,Ahmed Omar we agreed on making a rebooking after a long conversation they promised to book another ticket for me today I called I received a different story like they usually do it’s story after story this is the worst company ever they can’t refund you they can’t rebook for you they blame the airline for everything I don’t know if anything can be done or we have to sue this company for giving people false information I have managed to record each and every call and chat I’ve heard with them
Reply from Wego.com2026-07-13
We're truly sorry for the frustration and disappointment you've experienced. Please send your booking details to [email protected]. Our team will carefully review your case, provide you with an update on your refund or rebooking request, and do their best to assist you in resolving this matter as soon as possible.
J
John Bohn · 1 review · Experienced 2026-06-21 ·
★★★★★
I paid extra for a…
I paid extra for a flexible/reschedulable ticket through Wego, expecting a smooth process if my travel plans changed. Unfortunately, when I needed to reschedule my flight, the experience was extremely disappointing.
I spent a long time waiting to reach customer support, and once connected, communication was difficult and my request was not handled properly. Despite paying additional fees for flexibility, I did not receive the support or service I was promised. Instead of helping me find a solution, the agents seemed unwilling to assist with changing my ticket.
I am very dissatisfied with the customer service and the lack of support provided after purchase. I would appreciate it if a Wego representative could contact me directly to review my case and help resolve this issue as soon as possible.
Booking reference: [WF22S776JJG26]
I hope Wego takes this feedback seriously and reaches out to address the problem.
Reply from Wego.com2026-07-13
We're truly sorry to hear about your experience. Please note that even with a flexible ticket, any airline change fee, if applicable, along with any fare difference, must still be paid according to the airline's policy. We appreciate your feedback and will use it to continue improving our service and communication.
M
Mohammed Rashid · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Worst customer service ever on chat
Worst customer service ever on chat, says will support for everything and for adding a baggage query have to wait 45 min and still no support, the agent don't response on time and dissappear for long time and no reply and then again system puts u on query, in 25 years or experience in UAE this was my worst first experience. God save people
Reply from Wego.com2026-07-13
We sincerely apologize for the delay and the inconvenience caused during your chat experience. We value your feedback and are continuously working to improve our support process and response times to provide a better experience for our customers. Thank you for sharing your concerns, and we will ensure your feedback is taken into consideration.
N
Nizar Ben hassin · 1 review · Experienced 2026-06-18 ·
★★★★★
I booked a flight through Wego and I…
I booked a flight through Wego and I added fees to make my ticket 100 % refundable , after my booking I had injury so when I requested to cancel my ticket they said it’s not with us check with airline company and it’s non refundable! So why you are taking more money and mentioning that’s refundable, and really terrible customer service team , I don’t recommend this application.
Reply from Wego.com2026-07-13
We're truly sorry to hear about your experience and hope you're recovering well. Please send your booking details to [email protected]. Our team will review your case, provide you with a full explanation, and assist you accordingly.
o
oum eljni · 1 review · Experienced 2026-06-20 ·
★★★★★
Wego promosing the refund will take…
Wego promosing the refund will take maximum 90days now am here more than 100 days without my refund, claiming that airlines still didn't give them the money, when checked with airlines the refund was already paid, I just want my money back, and I will never deal with wego again
Reply from Wego.com2026-06-21
Hello,
We’re truly sorry for the delay and for the inconvenience this has caused. Please share your booking details with us at [email protected] so our team can review your case and follow up on the refund status as soon as possible.
M
Muhammad Ishaque · 3 reviews · Experienced 2026-06-11 ·
★★★★★
Wego.pk not responsive,to any email,no…
Wego.pk not responsive,to any email,no response on WhatsApp, and on phone call, which I tried multiple times, there is always a recorded voice "your call wait time is 07-minutes"and these 07-minutes are always there, when ever you call to wego.pk
Reply from Wego.com2026-07-13
We're sorry to hear about your experience and sincerely apologize for the difficulty you've had reaching us. Due to the unusually high volume of inquiries during this period, our response times have been longer than expected. We appreciate your patience and are continuously working to improve our support experience and reduce waiting times for our customers.
Unacceptable refund delay and continuous procrastination from Wego
To the Wego Management Team,
I am writing this review to express my deep frustration regarding the continuous delay and procrastination in processing my financial refund.
I booked a flight ticket through the Wego platform (Booking Reference] ( WFQ25FKHP7K25) The booking was later cancelled, and I am officially entitled to a full refund.
I have provided the customer support team with all the required bank details, including the correct SWIFT Code and account information. However, for a long time now, I have received nothing but automated responses, excuses, and clear stalling tactics from your team.
This is completely unprofessional and violates customer rights. I demand that Wego release my money and process the bank transfer immediately without further delays.
If this matter is not resolved within 48 hours, I will escalate this officially to the Ministry of Commerce and the relevant consumer protection authorities.
Reply from Wego.com2026-06-19
Hi Mohamed,
We sincerely apologize for the delay and for the frustration this situation has caused.
We understand your concern regarding the refund for booking reference WFQ25FKHP7K25, and we’re sorry that the process has taken longer than expected. Please be assured that your case has already been escalated, and the concerned team is working on it on a priority basis to complete the refund process as soon as possible.
We fully understand the urgency of this matter, and we appreciate your patience while the team finalizes the required steps.
W
Wxvar · 1 review · Experienced 2026-03-08 ·
★★★★★
No refund for 100+ days .
I’ve booked 3 (round trip- one way ) tickets for me and my husband from kuwait to egypt and the departure date was 13th march and 21st march respectively but since the conflict cancelled all the flights at that time my trips were cancelled and I requested a refund on the 15th of march and since then I have been contacting wego support via email and phone calls and I haven’t been refunded my tickets till now this is really absurd and frustrating they always keep telling that my tickets will be refunded and some unjustified excuses and keep handling me like Im a stupid person Im in serious need of my money yet there is nothing refunded yet. I REALLY don’t advise anyone to book via wego even if it has low prices because their service is so bad and they don’t do anything to help you they just keep repeating the same thing over and over again
Reply from Wego.com2026-07-13
We can understand how upsetting it must be to wait this long for your refund. Please send your booking details to [email protected]. Our team will carefully review your case, follow up on your refund request, and do their best to help resolve it as quickly as possible.
They have the worst customer support I have ever seen. If you call them, they don't answer and if they answer they just hang the phone.
Reply from Wego.com2026-07-13
We're truly sorry to hear about your experience and sincerely apologize for the inconvenience. Due to the unusually high volume of inquiries during this period, our response times have been impacted. We appreciate your feedback and are continuously working to improve our support experience and provide better service to our customers.
m
mai magdy · 1 review · Experienced 2026-06-17 ·
★★★★★
my refund has now been delayed for over…
my refund has now been delayed for over three months. Despite my numerous attempts to contact their team, no concrete action has been taken, and the issue remains completely unresolved. This excessive delay is entirely unacceptable. As a customer, I have followed all the necessary procedures, yet I am still waiting for my money, and asking for more 90 dayes for the refund
Reply from Wego.com2026-07-13
We understand how upsetting it is to be waiting this long for your refund, and we sincerely apologize for the inconvenience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and provide you with an update as soon as possible.
We booked our tickets from wego. Flight has been cancelled on 5th March. We sent lots of emails but no positive reply.
It's has been more than 100days yet not receive our refund
Reply from Wego.com2026-07-13
We sincerely apologize for the inconvenience and appreciate your patience. Please send your booking details to [email protected]. Our team will review your case, follow up on your refund request, and do their best to assist you as soon as possible.
T
Taner Çelik · 1 review · Experienced 2026-03-25 ·
★★★★★
Holding Refunds for Months: Unacceptable and Unprofessional Service!
We purchased 3 tickets through Wego for flights between Izmir and Stuttgart under Booking ID: WF5S1FNE6YE26 (Passenger names: Temel Celik, Ayfer Haines, Sevim Celik). The flights were cancelled, and we officially requested a refund on March 25, 2026.
It has been nearly three months, and Wego’s system STILL shows the refund status as "Processing."
We contacted Pegasus Airlines directly, and they explicitly confirmed that the refund was processed and the funds were transferred back to Wego long ago. There is absolutely no legitimate reason for Wego to withhold our money for months. They are simply sitting on our funds.
If the full refund is not credited back to the original payment method immediately, we will initiate formal legal procedures and file official complaints with consumer protection authorities. Avoid Wego if you don't want your money stuck for months!
Reply from Wego.com2026-07-13
We're truly sorry for the frustration and inconvenience you've experienced, and we completely understand your concerns.
After reviewing your case, we can confirm that the refund has already been processed from our side. If you have not yet received the funds, please allow a little additional time for the transaction to be reflected by your payment provider or bank.
