Wego.com (www.wego.com) has a 1.3 out of 5 rating on OK.one, based on 81 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
Next week will be the 90th day. And their customer service can't even give me an exact date for my refund for the flight that got cancelled. Firstly , it doesn't take 90days . Secondly. It's a week before the timeline promised and they still can't tell me any helpful update???? Scammers! Fraud! Theifs!
My refund request with Wego has now been pending for 94 days. Throughout this period, I have contacted support multiple times via email, phone, chat, and social media. I was repeatedly told that refunds may take up to 90 days, but that timeframe has now passed. The refund status remains unchanged, no refund has been received, and no clear timeline or reference number has been provided. What has been most disappointing is the lack of transparency and meaningful updates despite numerous follow-ups. I hope Wego improves its refund process and customer communication so that other customers do not face the same experience.
I booked my ticket with Wego but my flight was cancelled by airline. When I asked for refund , first of all wego costumer service team not responding at all .only automatic reply from system generated. When I called they hold me 20 minutes just to pick my call. After all once they initial my refund they said it will take 90 days to refund your money but until now I didn't receive my money .it's more then 90 days and whenever I call or email to wego same reply your refund is in process it will take 90 days but I don't know when 90 days will finish. For wego there is another calendar or what? My personal experience it's the worst website to book the ticket .it's batter for search only but don't book with wego.com. Thank you
I am extremely disappointed with Wego's refund process. It has now been almost 90 days since my refund request was submitted, and I still have not received my refund or any clear update regarding its status. Customer support keeps saying that the request is being processed, but there has been no resolution despite the long wait. This level of delay is unacceptable and has caused significant frustration. Based on my experience, I would advise travelers to think carefully before booking tickets through Wego, especially if there is any possibility that you may need a refund. A reliable refund process and transparent communication are essential, and unfortunately, my experience has not met those expectations.
They are worst company and website ever They got a refund from the air-flight after my flight got canceled and they did not refund me anything back. You would stay on an international phone call for hours waiting for some to respond but you will not get through. You would send multiple emails with no response besides automatic generic emails. Its just a websites the milks you out of money, other websites are much better.
Beware of the scam. I did a booking for Bratislava to see Iron Maiden, I went to the place and nobody was there and also the security guard didn't know anything about any booking with my name. I contacted wego support and it is horrible. "Greetings from Wego! Please note that the service provider has confirmed that the booking was valid and processed without any issues under confirmation number XXX As the booking was successfully confirmed and fulfilled, we regret to inform you that no refund can be processed. Thank you for your understanding." With this kind of support you don't expect anything basically. Avoid at all costs
Very deceptive! Offred 7% discount, but then capped it at $14 without disclosing it. Customer service is useless. Bait and switch! Will never use it again. Not recommnded
Don’t book from Wego because they still charge you flight reschedule fee even if you paid for the package which specifically says “Free Rescheduling”. When I asked the customer support why they are charging even though for my package on your website its clearly mentioned “Free reschedule” he said “next time don’t book from wego and now you are stuck with us, there is no other option”
Pls don’t book it’s a scam they will book it then cancel and not give money pls don’t book pathetic Experience
Cancelled flight with Qantas support and was told that a partial refund was possible and that we should settle the refund with our travel agent (I.e. Wego). Requested refund options with Wego customer support and the first rep told us to go to the airport counter to get a document which doesn't exists. Tried calling customer support again and could not get through to an agent after being on the line for 33 minutes (the automated call from the start said 5 minutes).
I used Wego for the first (and last) time. When I arrived at my hotel I was charged an additional $199USD per night for my stay on top of what I had already paid to Wego. This charge was completely unexpected. Upon review of Wego’s fine print it states additional charges may be charged. I’m used to Expedia where all charges are included upfront at the time of booking so there are no surprises. Definitely won’t be using Wego again. Also, I did reach out to Wego’s 24/7 customer service and have yet to receive a reply regarding my complaint.
Stay far away from this trash site. They stole over $1300 off our American express and then lied to AMEX after they told us we had to send a cancelation to get refunded. Once we sent in the cancelation they denied the refund. No customer service all over seas save your money book with a reputable site.
Do not use this site. Flight cancelled in March, Etihad have sent refund to agents and I am still waiting for my refund. Constantly says refund in process and when I finally get a reply to my emails they say awaiting refund from airline. They are a rip of company who are lying about getting refunds from airlines.
0 Rating!!! They do not know the difference of e-ticket and travel reservation!!! For how many times they sent email that my e-ticket is attached but still travel reservation only attached!! Beware of this travel agency, very hard to talk to them they will not help you regarding your booking, They will tell you that they do not have the option to change even you already talk directly to the airline that they can change easily free of charge. Unprofessional customer service they do not know how to accomodate the customer. Where you can see a ticketing agency that the supervisor or manager you can talk to them 72hours after the request!Special? WEGO!! NEVER AGAIN!!!!!!!!!!!
My flight is canceled by airline but still i didnot received refund money,saveral time i send mail and canect to call center but there is no updates.its very very poor service .Airline said they already refund money to my booking agent but Wego still hold my money .Please i need urgent solution of issue. Name :Mahammed saif date-01/05/2026 booking id-WFZ52FW6UHX26 case no-5101095
1 star — Booking ID WFZV2FLHCUC26 I booked a Kuwait–Beirut return trip through Wego for 24 February 2026. The connecting flight (EgyptAir MS713) was rescheduled by 7 hours, making the Cairo connection impossible. I called Wego, and their own phone agent instructed me to cancel the booking so the refund could be processed. Since then — since February 2026 — I have sent multiple emails to customer support requesting the refund. Not a single reply. Not one. Their Kuwait office is also closed. The return segment was on Jazeera Airways, which refunded me directly without any problem. The outbound portion is still stuck with Wego because they are the agent who collected my money via KNET. This is not bad luck — it is months of being ignored after they took payment. I would warn anyone considering Wego: if anything goes wrong with your booking, you are on your own.
Very disappointing experience with Wego. My flight booked for 15-05-2026 was cancelled by the airline, and the airline confirmed that any ticket exchange or rebooking must be processed only through Wego as the booking agent. Since the cancellation date, I have been trying continuously to contact customer service: * International calls with more than 1 hour waiting and no response. * Multiple follow-ups from Egypt and through support channels. * I was promised a replacement booking for 02-06-2026 and told that the updated ticket would be sent by email. More than 10 days later, I still have received absolutely no ticket, no email, and no update. Case Number: 5224063 Booking ID: WF5QZFTN6FF26 This level of delay and negligence is unacceptable and extremely stressful for customers, especially when there is a risk of losing the ticket completely. I urgently need immediate action and a proper response from Wego.
Extremely poor service from @Wego. Scoot Airlines has already processed my refund on May 14 (Booking Ref: VE4VJQ, Refund Ref: 260316265555), but Wego is delaying my payment.
The call center does not answer I’ve been calling ALL DAY. however islam fouad from the live chat was cooperative with me
I booked my ticket with wego to China on 10th march,2026 but because of the war the flight was cancelled, then I called wego customer care and told them about the flight cancellation, so they ask me if I want to rebook then I said yes. then lady check for available flight and told me I have to pay an extra of 212 USD of which I paid but after the payment I didn't receive any ticket nor an email of confirmation from them. I had to call them again but they told me someone will contact me,but no one called nor send an email untill my visa got expired and we are in May till now I haven't received my refund. I'm not happy at all. If I have received my refund earlier my visa wouldn't have expired but I'm still waiting with no email or call from them.
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