Wego.com (www.wego.com) has a 1.3 out of 5 rating on OK.one, based on 81 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has replied to 31% of negative reviews. Last updated 2026-08-10.
IS VERY VERY BAD EXPERIENCE, REFUND TICKET TAKE MORE 3 MONTH AND INTEL NOW NO ANY REPPLY ,COSTOMER SUPPORT REPPLY MORE LATE , ALSO BY CALING PHONE TAKE MORE TIME AND NO ONE ANWSER,FOR THE LAST ALL MY BALANCE MONEY FROM MY PHONE IS ALL EMPTY , REALLY THEY RAISED MY BLOOD PRESSURE
Poor and unreliable customer support experience My experience with Wego customer support has been very frustrating. I was directed to an international phone line as the only way to resolve my issue, with no effective chat or email support. I waited over 45 minutes on hold, while the system’s “expected wait time” kept increasing from 28 minutes to around 40 minutes during the call. This made the process confusing, expensive, and inefficient, especially for international users. Overall, the support system feels poorly designed: * Long and unpredictable wait times * Queue estimates that increase instead of decrease * No practical non-phone support options * Expensive international calling required The platform itself is useful, but customer support urgently needs improvement.
Extremely disappointed with Wego. I’ve been waiting almost 3 months for my refund with no proper resolution just delays and being pushed between Wego and the airline. Completely unacceptable.
This web cite is a rip off and should be avoided. I say this because a malfunction in the web site ripped me off. After I tried to make a reservation and pushed "submit" the website did not respond. There was no confirmation message and therefore I tried again to make a reservation. The second time I got a confirmation and printed it out. Later, I found that the first attempt had charged my credit card. WEGO refused to refund/reverse the charge. The website is wonky and a rip off.
jesus christ i can’t explain the experience im facing now with this booking agency, they just drop a bomb on me that saying im refund request is non refundable even though they are the one who suggest a refund in the first place because of the War, a total scam booking agency, dont trust anyone they are good at the beginning and leave you once you already booked. Update: i got my refund after i report them to consumerrights and DET also i called the Airline directly and asked them to send me a copy of the refund statement that prove that they already send the money back to Wego,. This Agency will bleed you dry from Credit using to call them and they will force you to rebook even a refund is available,
Request for refund ticket takes too much time processing while other ticketing agency takes 1 week only and for me almost 3mos from the date of request
I booked a ticket from Dubai to Cairo on A jet flight on March 13th but the company cancelled the flight due to the war in Iran. I made a refund request on March 11th and they said it takes 90 days for refund. Till now they didn't refund my money and say it may takes more time. My friends booked tickets on the same airplane but from other websites and they got their money back after about 10 days from cancellations. Every time I try to call wego they must let me on waiting for at lest 6 or more minutes and sometimes the call lasts longer than 20 minutes. Actually I don't recommend this company for booking tickets. They have one of the worst customer service one ever knew.
Etihad have issued refunds to customers months ago since our holiday was cancelled, however, like many on here that booked through Wego no refunds have been forthcoming. Absolute joke of a company, DO NOT USE!!!!
One of the worst flight booking website. Never book flights from them, they are very worst in processing your refunds.
Dear Customer Service Team, I am writing to express my concern regarding the delay in processing my ticket refund. I requested a refund for my ticket on march, and despite the expected processing period, I have not yet received the refund or any clear update on its status. This delay has caused inconvenience, and I would appreciate an immediate update regarding my refund request. Kindly provide the current status of the refund and an estimated date for when the amount will be credited back to my account. I hope this matter can be resolved promptly. Thank you for your attention, and I look forward to your response. Sincerely, Mark Jason saratao 0545528780.
The flight ticket sold, states a cabin bag 10 included in price, while the air carrier defines this bag as personal item with certain dimensions which can be placed under the seat.
I am extremely disappointed with my experience with Wego. I requested a refund for my airline ticket nearly three months ago and have still not received it. During this time, I have sent multiple emails and follow-up requests, but the responses have been generic and repetitive, simply directing me to check the refund status without providing any meaningful update or resolution. Waiting this long for a refund is unacceptable, especially when customers rely on timely communication and transparency. The lack of clear information and progress has been very frustrating. I sincerely hope someone from Wego will contact me directly, investigate my case, and provide a proper update on the status of my refund. At this point, I am simply looking for clear communication and a resolution. I hope Wego improves its customer service and refund process so that other customers do not have to go through the same experience
Horrible customer care . Not refunding my 85k despite false promises of expediting my case for more than past 40 days of a cancelled booking . Complete online fraudsters with a shameless attitude . Emails back and forth with zero results
Never bought ticket from here price looks nice but they sell flight has been cancel by airline and when you contact them for get refund they will charge fee for cancellation
Very disappointing experience with Wego. It has been nearly 90 days since we requested a refund (March 13), and we still have not received anything. Promising “up to 90 days” and then failing to deliver is unacceptable. This kind of service is frustrating and unprofessional. Please resolve this immediately and stop making customers wait without clear communication.
I booked wego last January 29,2026 payments via tabby. I start my payment at January 29 till May 28,a total of 5 months payments. Why wego refunded only payments for 3 months? Where is my refund for 2 months? Please give the full refund because the cancelation is not on my side
If you want to turn your vacation into a disaster ...Use wego My experience with Wego was extremely disappointing. On June 4, my husband and I arrived at the hotel with two confirmed reservations: one for us and another for my mother and mother-in-law. While my mother and mother-in-law's reservation was received by the hotel, our reservation was nowhere to be found. This is where the nightmare began. We spent hours trying to contact Wego and resolve the issue. Eventually, we were given unacceptable options: either pay for a new room ourselves and receive only a partial refund, move to a lower-quality hotel, or accept a refund and find accommodation on our own. We refused these options because we wanted to stay with our family, who had already checked into the hotel. After nearly 30 hours of stress, uncertainty, and endless attempts to reach customer support, Wego finally managed to secure a room for us. We were then promised that my mother and mother-in-law's stay would be extended by one additional night so that we could all check out together. However, despite spending another 24 hours trying to contact Wego, our requests were ignored. In the end, they refused to provide the promised extension. This experience caused significant stress, wasted valuable vacation time, and demonstrated very poor customer service. A confirmed reservation should mean exactly that. I expected much better support and accountability from Wego. I would not recommend Wego based on this experience.
Extremely disappointed with Wego's customer support. I have been waiting for refunds on four flight tickets that were cancelled due to the war situation. Despite calling customer support more than 45 times and sending numerous emails, I have received no proper assistance and no refund. The support team keeps giving generic responses without providing any real solution or update. It feels like they are simply ignoring the issue instead of helping customers recover their money. When flights are cancelled due to extraordinary circumstances, customers deserve timely support and transparent communication. Unfortunately, my experience with Wego has been the complete opposite. I would not recommend Wego based on my experience. Poor customer service, poor communication, and unresolved refund cases even after months of follow-up.
Very disappointed with WEGO and their customer service. We requested our refund on March 15, and they only sent us an email update on March 26. Since then, we have been continuously following up, but all we receive are the same responses telling us to “wait.” It has already been 3 months with no proper update and no refund received. The airline already confirmed that the refund was processed, yet WEGO still keeps delaying the return of our hard-earned money. Customer service has been very unhelpful and frustrating throughout this experience. Poor communication, no clear resolution, and extremely slow handling of refunds. Because of this terrible experience, I would not recommend WEGO to anyone. Be careful when booking if you expect reliable customer service and fast refund processing.
This is the worse experience I had, customer service, when you try to call it will take you 1hr before reaching the support when you received the support they put you on hold for another 30 mins. I have filed the refund since last March 13 till now they’re telling me they did not received anything in the airlines but when I contacted the airlines they said it was already refunded. And that the other flight is not yet even submitted for refund. Considering how long we have been waiting for the refund this very frustrating they reply with the same message everyday😠😠
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