Thanks for sharing your experience with us, and yes, we are very sorry about the delays in receiving parts from overseas. We're happy to hear our communication has been helpful and we are doing everything we can to work on our backorder timelines; we just don't have accurate answers to evaluate. We appreciate your kind review.
我于 2020 年从 Whole Latte Love 购买了 Gaggia 咖啡机。这是一家很棒的公司，非常容易合作。快进 5 年，我遇到了第一个技术问题。在查看了该网站后，我与技术人员进行了通话，蒂姆在一天之内给我发了一封电子邮件，对我的问题进行了故障排除，并通过视频和照片提供了在何处检查机器的指导。 这个问题在打电话之前就得到了解决，但我决定进行对话，因为我还有一些其他问题。电话处理得非常高效，蒂姆非常乐于助人。我的问题得到了解决，只需要一个新的 O 形圈，我就愉快地上路了。蒂姆发送了一封摘要电子邮件，我对他表示感谢。一切都很棒，除了套件之外，我还定期订阅豆子来帮助解决问题。非常感谢。
WholeLatteLove.com 回复2025-05-20
Thank you so much for your kind words! We're thrilled to hear that Tim was able to help you quickly and thoroughly. We're glad your machine is back up and running—and we truly appreciate your continued support with the bean subscription! Enjoy every cup! ☕
Thanks for the great feedback! We're so glad you're loving your Aria and that our team was able to help quickly. Enjoy your new machine and happy brewing! ☕
Thanks so much for sharing your experience with us, we're glad you were able to repair your machine at home!
L
Lawrence Johnston · 写过 2 条评价 · 体验于 2025-05-01 ·
★★★★★
我订购了 Gaggia Pro Eco…
我在四月下旬订购了一台 Gaggia Pro Eco（翻新）机器。看起来很划算（翻新的还有 20% 的折扣）。我本来想把这个作为礼物送给一些朋友。 UPS 的原定交货日期是 2025 年 4 月 30 日。无论出于何种原因，它都没有交付并寄回 Whole Latte Love。我打电话给他们，应该会重新交付。事实并非如此。它应该在不同的四天交付。这可能是 UPS 的失误。我不知道。 Whole Latte Love 似乎不会追踪他们发给顾客的订单。今天我不得不坚持全额退款。 Whole Latte Love 在任何时候都没有提出让这对我来说是正确的。我现在必须为我的朋友们找到一份新礼物。不幸的是，《Whole Latta Love》是城里唯一一款获得 Gaggia Pro Evo 的游戏。
我对他们的回复的更新如下。他们的回复说我的地址“输入错误”。我有 4 月 30 日的原始订单确认函，其中列出了我的地址，这是正确的地址。地址错误是他们最后的错误，不是我的。如果 Whole Latta Love 想要解决这个问题，他们需要按约定的价格向我运送另一台机器。
WholeLatteLove.com 回复2025-05-14
While we’re able to track packages, we don’t have the ability to physically retrieve or redirect them once they’re in transit. Based on the tracking information, it appears the street number was entered incorrectly at the time of order, which unfortunately led to delays and the package being returned to sender.
Please know that we made multiple efforts to assist you with this delivery, and we’re truly sorry for the inconvenience this has caused.
T
Tamolyn P. Benke · 写过 8 条评价 · 体验于 2025-05-12 ·
★★★★★
彼得很及时而且乐于助人！
WholeLatteLove.com 回复2025-05-15
Thanks so much for sharing your positive feedback!
Thank you for sharing your experience and we're glad Zack could help you with the replacement part! We'll be sure to share your positive feedback, thanks!
Thank you so much for sharing your experience with us! We appreciate your support and the shoutout to Tim!
M
MAG · 写过 6 条评价 · 体验于 2025-05-07 ·
★★★★★
令人难以置信的技术支持和出色的公司。
刚刚与 Tim Thomas 进行了一次支持电话会议，因为我们的 Gaggia Babila 给我们带来了麻烦。 首先，像 WLL 那样拥有令人难以置信的客户/技术支持的公司并不多。 对我来说，这简直太神奇了。我已经使用它们十多年了，从未失望过。
蒂姆·托马斯（Tim Thomas）特别有帮助。他很诚实地给了我前进的选择。他花了很多时间向我解释这些问题，我一点也不觉得匆忙。 如果您需要技术支持，他知识渊博，而且是最好的！
WholeLatteLove.com 回复2025-05-09
We appreciate you sharing your experience with us. We will share the message with Tim as well. Thank you for being a loyal customer and for supporting us!
