Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
My goods arrived today and the quality of the clothes is excellent! When you think of the price I have paid this is one site I will continue to use. My order arrived in a great time, was well packed and I’m super happy and would deffo recommend Yoiuins.
www.yoins.com 回复2019-05-14
Dear Anita,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
Dear Ekker,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Grace
Joshy helped me a lot. She replied to all my emails. Very quick response!! Excellent service from YOINS!! You’re all doing a great job!! Keep it up !!
www.yoins.com 回复2019-05-14
Dear Customer,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Grace
Very happy with my first order with Yoins. Ordered 3 tops, great quality, perfectly true to size, order arrived early and good communication. Definitely recommend.
www.yoins.com 回复2019-05-14
Dear Customer,
Thank you for your comment.
We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Grace
So far everything has been fine one item is on backorder but that can be with any company! They were excellent with their customer service.
www.yoins.com 回复2019-05-09
Dear amber,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
The service is brilliant. Very fast considering the distance. Customer service was superb and and very helpful.
www.yoins.com 回复2019-05-09
Dear Debbyanne Clingham,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
Excellent services from Joshy
I m surprised about your customer service, very efficient, solution orientated, This is not commonplace, thank you great job!!!
www.yoins.com 回复2019-05-09
Dear Chris,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Very happy with my shopping experience with Yoins.
The service and fast and hassle free.
The clothes are true to size and very comfortable.
I cant wait for payday, so.i can buy more!
www.yoins.com 回复2019-05-09
Dear Debbie,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
If you double check your sizes you will have a good buying experience.. I had 5 tops fit brill and 5 didn't. Got a refund... Love my tops... They are great 👍❤️😁
www.yoins.com 回复2019-05-06
Dear willey,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
I would definitely recommend Yoins. Parcel arrived in great time and the sizes are true fit.
www.yoins.com 回复2019-05-04
Dear Kay Cavell,
Thank you for your comments and support on YOINS. We are most happy when our services and products are recognized by you! Looking forward to your next visit!
Have a nice day!
Best regards,
Grace
Joshy in Customer Service was very attentive and took care of my issue.
www.yoins.com 回复2019-05-03
Dear Nicole Garofalo,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I think this is a wonderful company ,was so excited when my parcel got delivered today .I tried both dresses on straight away and they are both perfect for me . I have read bad reviews so was a little concerned but ordered any way and I am so glad I did , perfect holiday clothes , just about to have another look just now xx
www.yoins.com 回复2019-04-29
Dear Michelle Shearer,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Chanring
The dress is gorgeous but the wrong size i arranged a replacement of a smaller size and it was done really quick ..am ordering more dresses today ..thank u i love the site
www.yoins.com 回复2019-04-29
Dear Cristieminx Woodhall,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
I had a great experience with this company. I ordered a lot of items with different sizes because I’m really tiny and didn’t know what would fit. They accepted my returned items without difficulty and it was a smooth process. I would buy again, especially knowing my size now. The items I received were also great quality. You can’t beat their prices.
www.yoins.com 回复2019-04-25
Dear Jessica Andrews,
Thank you for your comment.
We are glad to know that we have solved your problems in time. We will continuously upgrade the quality of products and services. If you have any assistance or need, please feel free to contact us. We will be pleased to help you at any time.
Looking forward to your visit again.
Best regards,
Chanring
I’ve always been a bit wary of ordering clothes from China due to seeing others size issues, non delivery etc. I decided to order 3 dresses and 2 tops that I liked on 14th April, my order was split as 4 items were out of stock, 1 dress arrived on the 18th the other items were back in stock within days and I received the rest of my order on 24th (10 days total!) emails kept me informed daily and tracking my parcels was easy. Everything fits well and all are properly stitched. Great holiday wear.
I will definitely be ordering again in the future.
www.yoins.com 回复2019-04-25
Dear Deb,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Chanring
Just recieved my 3rd delivery from Yoins and I am pleasantly surprised each and every time. So far every item that I have ordered has come looking exactly as advertised, the fabric is of good quality and fits as expected. All Orders arrived exactly when they were meant to which is great as most online stores always have delivery issues. I will definitely keep ordering from this site.
www.yoins.com 回复2019-04-24
Dear Magz,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
I ordered five items, but probably because I wasn't paying attention, somehow some things I decided not to buy ended up in my cart, and things I did want were deleted (probably my fault). I contacted customer service to see if I could fix my order. They were super polite and very helpful. Since I waited until the next day to contact them, however, the items had already been shipped and they weren't able to help (again, my fault). But they offered other solutions, such as explaining their return policy and such. So, all in all, a positive experience.
Items arrived fairly timely, considering I live outside the contiguous United States, after about 2.5 weeks. I found the quality of the clothes to suit the price. Decent quality, maybe a little thin, but the colors are vibrant and nice and the sewing seems fine. There was one item I wished was a little better quality, which indicates that the quality may vary among items. Sizing seemed okay. I ordered based on my measurements rather than by the size posted on the website, which seemed to generally be a good idea.
I will likely order from them again after seeing how well the clothes hold up over time.
www.yoins.com 回复2019-04-22
Dear Dale Roll,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Chanring
When my order didn’t fit, Joshy responded almost immediately and sorted it all out within one hour. He was super helpful and gave me numerous options to choose from. thank you Joshy... 5 star service!
www.yoins.com 回复2019-04-19
Dear Helen Romeo,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
I had an issue with my delivery. Mindy was very helpful and understanding. Great costumer service
www.yoins.com 回复2019-04-19
Dear Bogi,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring
I had an issue with my parcel delivery. Joshie was very understanding and offered a full refund. Thank you for excellent customer service.
www.yoins.com 回复2019-04-16
Dear Sharon,
Thank you for your recognition of YOINS. We sincerely wish you a pleasant shopping and we will continue to work hard to improve the efficiency and quality of our service! If there are any problems in shopping process, please feel free to contact us. We will serve you as soon as we can!
Look forward to serving you again!
Yours Sincerely,
Chanring
Novant
Vakkerlight
Newchic
Coppersoul