Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
I ordered my playsuit and received an email saying that it was out of stock, I told them I wanted a refund and they told me to wait a few more days, I waited 2 weeks for my item to come and asked them multiple times for a refund but kept getting the same response to wait a few more days. Once my item arrived the material was shocking and the playsuit apparently was a size L however didn't fit over my legs, I got back into contact with them to say how shocking it was and that once again I wanted a refund, I got a reply saying send a photo of the playsuit and my order number and the SKU so I did and now they are asking me to measure the playsuit so they can solve the problem, they are an absolute joke and i will never ever shop from here again. So people please do NOT buy anything from yoins it is a complete waste of money.
www.yoins.com 回复2016-07-12
Dear Leah,
Thanks for your order and very sorry for leaving the unhappy experience to you.
According to your said,it's a rare situation.Because we always follow every customer's request to help them cancel their order if we haven't shipped packages.Could you tell us your order number?We will figure it out.
As for the sizing problem,we've noticed the size chart on the product page.Did you notice it when you ordered?Our related staff want to know the dimension of the item you had.Just want to figure out the problem and send the feedback to our seller.Then,the seller will issue a proper solution to you.
Hope we can have your understanding.
Best regards,
Yoins Team
The material is horrible. It looks cheap. You don't get what is in the picture. I didn't have a problem with shipping but I'm so disappointed with my items. I can't even return them because I have to ship them back to China. Don't waste your money. I wish I could get my money back.
www.yoins.com 回复2016-07-12
Dear Zee Ism,
Thanks for your order and sorry for our product couldn't satisfy you.
If you have any after-sales problem please do not hesitate to contact our customer service https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=1 Our related staff will issue a proper solution to you.
Have a nice day!
Best regards,
Yoins Team
Hello,
I just received my order, on 9 clothes, 2 they are not in accordance. One of these dresses is broken and the other is not the same as the picture of the site. For the other clothes I must say that are well made but I was very disappointed by the broken dress.
www.yoins.com 回复2016-06-13
Dear Claudia,
Thanks for your approval to our products and sorry for the defective items.
We have checked every item before we ship them.It may be damaged during transportation.You can get in touch with our customer service center to reflect the problem you met [email protected] We will reply to you as soon as possible.
Looking forward to your reply sincerely.
Best regards,
Yoins Teams
Hello! i've order one dress, more and less, 5 days ago. but now yoins said me the order is turned back. i pay 16,67€ how is possible? i lost my money?
www.yoins.com 回复2016-06-13
Dear Melissa,
Sorry for hearing that and no worry.We are responsible for our every customer.
Could you tell us your order number?Then we will figure out the reason of why the item was send back to us and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
My sister and I were both extremely excited to find yoins, and couldn't wait to buy the clothes for an upcoming festival and our Holiday. We spent over £70 because we wanted to get the speedy delivery (3-7 days) because we had a festival the next week, and thought this would leave us enough time. We ordered on the 14th and it wasn't shipped until the 23rd, and arrived on the 26th, sadly after our event. When the clothes did finally arrive, they were all really thin material and one item had very bad stiching, which I had to fix. The price is too expensive for the quality, really beautiful designs, just sadly not good enough.
www.yoins.com 回复2016-05-30
Dear Rosie,
We are so sorry that you are unsatisfied with our service.
The order was delayed is becaused some items in your order are out of stock. We will try to improve our service on notification.
If you have any after-sale inquiry, please get in touch with our customer service center [email protected]
Best wishes,
Yoins Team.
I placed an order on May 2 of items which appeared to be in stock. 5 days later on May 7 the item finally "shipped" However after being flagged as shipped, it then went on a bizarre journey to nowhere inside their own facility:
May 17, 2016 18:45The item is on transport to the country of destination
May 17, 2016 09:10The item is at the PostNL sorting center
May 12, 2016 08:55The item is ready for shipment
May 10, 2016 09:25The item is pre-advised
A further 10 days after being marked as shipped until it actually shipped.
I'm not hopeful that it's going to arrive any time soon. Don't order from this site if you need items for an event or vacation that are within the next month, it probably won't arrive on time.
www.yoins.com 回复2016-05-20
Dear Debs,
I am sorry that you are not satisfied with the shipping processing time.
Here are the estimated shipping time given on the check-out page.
Standard Flat Shipping 7-25 business days,
Priority Direct Mail 7-10 business days,
Expedited Shipping Service 3-7 business days.
Please click this link to get more information about the delivery. http://www.yoins.com/Yoins-International-deliveries-a-9.html
If the order is urgent for you, we suggest you could choose other shipping service for fast delivery.
Best regards,
Yoins Team.
I am just about to order two playsuit a but not sure on the size so am I Able to order two sizes then return the other one for free?
www.yoins.com 回复2016-03-29
Dear Emily,
Please get in touch with our customer service center, the email address is [email protected]. Or you could click this link to get the information about returns policy. http://www.yoins.com/Yoins-Returns-a-20.html
Best regards,
Yoins.
I orderd two dresses a month ago. I am waiting...waiting...and I didn't get my dresses. I checked all of information of shipping. Finally I am writting to the cusomer service and they said refund my dresses. I hope they don't lieing and i get back my money if i don't get my dresses....
www.yoins.com 回复2016-03-24
Dear marcsafanni,
I am sorry to hear that. The package might get lost under transpotation. That is why we suggest refund you first. The refund will be completed within 72 hours If you pay through Paypal.
Any further inquiry, please fee free to contact us([email protected])
Best regards,
Yoins.
I placed an order on 20th August and paid for expedited delivery as I live in the UK and needed the items within 8 days. A little too hopeful, I know since the items are coming from HK, but I had at least expected an order tracking email. I have emailed twice for a tracking number but haven't heard anything back. Their website is very ambiguous with regards to tracking and they simply have two website links. I enetered my order number with Yoins on the off chance that it would be recognised, but it wasn't, hence me emailing them asking for a parcel tracking number.
My name is Jessica Purcell and my order number is #8065193, just in case they see this and wish to help a customer out.
I can't comment on their customer service as I haven't seen it yet, but I was really hoping I'd at least hear something back from them, even if its just to say it was already shipped. I can't help but feel that my order has been ignored, as well as my emails.
I ordered 3 items over a week ago and am still waiting, I just would like to know if my order will be here by the 14th of September as that when I need them, Thanks.
My order number is : 7990705
I ordered some staff at the beginning of June and I am still waiting for my order.
The customer service tells me now that it will take 25 business days, but at the moment of the order they told me that the delivery to Italy takes generally 7-10 days!
I hope at least that the quality is good!
Reply to your message:
My order number is 6690934.
The staff is now at Milano since Friday, I am wondering when they will send it to me!
www.yoins.com 回复2015-07-01
Dear Clizia
Thank you for shopping with us.
Could you please tell us what your order number is? We will check the order status for you. We are so sorry that we may make a mistake on the delivery time. So sorry for the inconvenience.
Hoping you could receive your order soon.
Best regards,
Vivian
Good prices. Extra discounts. Nice clothes. Fast replies to my e-mails from the service.
I paid extra to received it in 7-10 days though it came later.
The quality of the clothes is as cheap as the price.
www.yoins.com 回复2015-07-01
Dear Maria Volonaki
Thank you for your advice.
We will reflect this situation to our superior. We will do the better job and offer better customer service for you in the future.
Hoping you have a nice day,
Yoins
I was unaware that my item was going to be shipped from china before I purchased it. I emailed Yoins three time to locate my item because it took over a month to get to me. When I finally received it, a button was missing.
www.yoins.com 回复2015-07-01
Dear Jazminn Stewart Hazelwood
Thank you for shopping with us.
Could you please tell me what your order number and sku for the missing button item?Could you please send me a photo to show the problem.
I will try my best to help you solve this problem.
Sorry for the inconvenience,
Yoins
Novant
Vakkerlight
Newchic
Coppersoul