Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
I ordered last week for it too come within 7 days I paid extra and still no order no information I have been trying to contact yoins and no one gets back to me on this I am not very happy with the service at all. I would not recommend using yoins
www.yoins.com 回复2017-05-11
Dear Abbie Clarke,
We are sorry to hear that you are not satisfied with our service. There are two hot-sale items in your order, and they are out of stock before we restock them. We sent some e-mails to you about the stock situation and offered you some suggestions about that and we wish you can accept our sincere apology.
Our customer service will reply you within 24 hours if you contacted us via email, please do not worry about it. If there are some problems need to be solved immediately, you can contact us by Live Chat, we are happy to offer you a proper solution based on your situation, please do't worry about it.
We will offer you a better service and offer more high-quality products for you.
Please feel free to contact us if you have any problems or inquiries. ^_^
Have a nice day.
Best regards,
Yoins Team
Trying to get hold of them to find where my order is however no one will answer
Also on my email confirmation it told me you charged me £52.00 but it's come out of my bank account at £66 very confused and not happy. I want my money back
www.yoins.com 回复2017-05-05
Dear Charlotte Dawson,
Thanks for your order on our shopping site.
We feel sorry for the inconvenience caused by the delay of our service.
As our company is in China, there may be the jet lag of our response.
If you need our help or reply urgently, you can contact us with the other methods:
Customer Email:
[email protected] We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
About your order, it was shipped on 2017-4-24 via airmail.
It will take 7-25 working days (not including weekends and public holidays) to deliver your parcel.
You can track your parcel with the tracking number JK591479914GB on the link http://www.17track.net/en/track?nums=JK591479914GB&fc=190002.
Sometimes the tracking information might not be updated immediately, please do not worry.
We hope your parcel will arrive soon.
About the amount of your order, here're the details:
Product price:
1.1 x Army Cross Front Bodycon Bikini Swimwear - Size: L: £11.20
2.1 x Apricot Gold-tone Studding Lace-up Knee High Style Flat Gladiator Sandals- Size: EUR 41: £35.30
3.1 x Floral Print Sleeveless Crop Top and Skort Co-ord
- Size: US 8:£19.23
4.1 x Self-tie High Low Hem Mini Dress
- Size: US 8: £12.81
Amount details:
Total weight: 1.097 Kg
Discount Coupons:app15: £-11.78
Sub-Total: £78.54
Air Parcel Register: £0.00
Total: £66.76
We hope our explanation can help you solve all your confusion.
If you have any further questions, please feel free to contact us.
Best regards,
Yoins Team
Order No: #26779594: I received an email from you who ended up in junk mail that the products I ordered were empty. And I did not see that message until yesterday 23.04.2017 and got the mail 17.04.2017. I want to get my money back after reading a lot of bad reviews about you. t should not be possible to order anything if you do not have it in stock!
www.yoins.com 回复2017-04-26
Dear Maria.s,
We feel sorry to hear that you want to cancel your order 26779594 on our shopping site.
The expected arrival date of [SKU588491]Lace-up Square-neck Random Floral Print Playsuit in Navy [+Size;S(Tag Size:S)] is 2017-5-11.
For your order cancellation request, our customer service has helped you cancel your order and arranged the refund on 2017-4-25.
You will receive your refund within 72 hours.
Please check your Paypal account later.
We recommend that you can browse the similar items which are in stock on the following links.
1.https://www.yoins.com/Halter-Neck-Cutout-Front-Design-Playsuit-in-Navy-p-1136932.html
2.https://www.yoins.com/Random-Floral-Print-Print-Layered-Design-Off-The-Shoulder-Playsuit-p-1133633.html
If you have any further questions, you can feel free to contact us via the following methods.
Customer Email:
[email protected] We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards
Yoins Team
I have yet to hear back from customer service about how to return my item. The product is to large I am a small and the small fits like a big medium. It's frustrating this is taking to long. My email had been sent 3 times and still nothing
www.yoins.com 回复2017-04-26
Dear Jessica Summers,
Thanks for your order on our shopping site.
We feel sorry to hear that the item you received from us is not fit and you want to return it.
This is the size details of the Off The Shoulder Stretch Waistband Mini Dress with Crochet Lace Details that your have ordered:
[SKU399362]Off The Shoulder Stretch Waistband Mini Dress with Crochet Lace Details[+Size;US 2(Tag Size:S)]:
Size: US 2, Tag Size S, Waist:19.6 inches, Length:27.9 inches, Sleeve length:10.6 inches
If you really want to return this item, before return it, could you mind sending photos of the items you have received from us with SKU sticker and shipping label?
If possible, please show the tag size and the measurement of this product on the photos.
We'll confirm all the details and provide you solutions in 24 hours.
Here're all our contact methods:
Customer Email:
[email protected] We are on live 24/7
Live Chat:
We are on live 24/7
Phone:
00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
We will send you an email to your email address with the same content.
Looking forward to your reply.
Best regards
Yoins Team
Sent a dress back in November and paid a lot for postage. Still haven't had refund. When I emailed them that I wanted to send it back they told me not to do it tracked and Signed for because it would cost me money but clearly it's because they are going to lie and say it's not been received. Very poor service.
www.yoins.com 回复2017-01-19
Dear Keely,
We feel sorry for the delay of refund of your order.
We have checked our system for several times and it shows that your dress is still on the way to our company.
As you did not provide the tracking number for us of the return parcel, we're also waiting for it.
Here's our return address, please confirm:
Xinxiu Li
Room 703, HaoQuan Building, jichangdongmen Road #1 Jingtai Street, Baiyun District, Guangzhou, Guangdong, China 510400
TEL: 020-86073343
Mobile: 18122361627
If you sent it to the correct delivery address, please do not worry. Your return request has been recorded and we'll arrange the refund to you as soon as possible when the parcel arrives at the destination.
If you have any further questions, please feel free to contact us via the following contact methods:
Customer Email: [email protected] We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Hallo. I have ordered on 31st of December 2016 & I still didnt't receive an information, if my stuff is shipped. Always when I want to check in Oder list/ shipped there is no data found ? So what the hell is wrong? I have already paid nearly 70 euro...I want my money back if I wont receive my stuff ! So please text me back what is the problem here. You cant offer clothes & bags & shoes & so on if you are not available to make your customers satisfied. I think there are more ladies outside, waiting for their stuffs & also get disappointed & crazy...thats not fair hey ! greetings from Austria
www.yoins.com 回复2017-01-19
Dear Carolina,
Thanks for your order on our site.
We have sent you two emails to you, but we did not receive any reply from you.
Your order has not be shipped as the item Sexy Crop Top & Crochet Shorts Co-ord[+Size;EU 36(Our Size:US 4)] in your order is completely cleared in our stock.
We'll give the refund of this item to you and ship the other four items as soon as possible when we receive your reply via email.
Could you mind checking your junk mail box of your email addresss?
You cannot receive our emails might be due to the permissions on our email address. Our email address are [email protected] or [email protected].
You can also contact us via email that we can arrange the refund for you soon.
If you have any further questions, please feel free to contact us. Here're our contact methods:
Customer Email: [email protected] We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our custmoers.
Best regards,
Yoins Team
Order #22930296
Ordered, no status, no information and no reply in your direct chat. This clearly is an issue to your firm. I was told 7 working days and I RECEIVE my items. I would like to know now if I am even going to receive them and when. Please, fix these issues. Your products seem lovely but this is a huge turn off!
www.yoins.com 回复2017-01-12
Dear Mira,
Thanks for your order 22930296 on our website.
As there were two items out of stock in your order, it cannot be ship on the day you have placed it.
We have arranged the refund of the back order items to you as you ask us to cancel them. The refund will be shown in your account in 7-14 working days.This delay is due to processing time of international bank.
The other items in your order were shipped on 2017-1-11 via airmail and it will take 7-25 working days to deliver your parcel. You can track your parcel with the tracking number in your order on http://www.17track.net/en/track?nums=LX254353681CN&fc=190002.
If you have further questions, please feel free to contact us.
Sorry for the inconvenience caused by the delay of our service.
Best regards,
Yoins Team
I ordered my top on 16/12/16 and I paid 4,88€ for "Priority Direct Mail". The top was shipped two days later and today 06/01/17 I haven't seen my top yet. Order #22212143
www.yoins.com 回复2017-01-12
Dear Paola,
Thanks for your order 22212143 on our website and sorry for the inconvenience caused by the delay of logistics.
It usually takes 7-12 working days to deliver the parcel to your destination via Priority Air Mail.
We have contacted the logistics customer service to track your package. The result will come out within 1-2 business days. We will inform you when we got the reply.
Please do not worry about it, we will find the reasonable solution for you.Thanks for your kindly understanding.
Best regards,
Yoins Team
hello i would like to know if i order on this website, i live in the u.s
how long does it take to be delivered
www.yoins.com 回复2017-01-12
Dear Liz,
It usually takes 7-20 working days to deliver the parcel to America via standard shipping, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.
Here's the all the delivery information: http://www.yoins.com/Yoins-International-deliveries-a-9.html.
If you have any further questions, please feel free to contact us.Here's our contact information:
Customer Email: [email protected] We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Yoins Team
I placed my order on December 11th and received an email about an hour later saying my order shipped.
While I was excited it had already shipped, I was upset it was too late to cancel since I found the same items on a different site, simplybkc for a much better price!
Anyways, here I am STILL WAITING for my items. I do have a tracking number with USPS. When I check it, it says "still waiting to ship" which is weird because I have an email saying it was shipped 2 weeks ago.
www.yoins.com 回复2016-12-26
Dear Elieen
Sorry for the delay, would you please tell us your order id ? We will check it for you.
If you found the message of " still waiting to ship" maybe it means that it still in the sorting center because now it is Christmas Festival , there are too many parcels in sorting center.Hope for your kind understanding.
Hope to hear from you soon, you can contact us directly : [email protected]
Best regards.
Yoins team
22204466 Ord nr.
My paypal has Bern charge. But i dont have any info. When do you send the pack to me ?
www.yoins.com 回复2016-12-22
Dear Merete Christiansen
For your order 22204466 , we stop processing because a part of your products are sold out. We already splited your order now and will send you those products now we have, please wait a few more days.
Best regards.
Yoins team
There's a 13 hour time difference between me and this company so it could get frustrating when I have to wait a whole day until I see they've replied, but the time difference is not their fault. Anyways but I'm still waiting for my order to be shipped, and I hope it will be soon because I paid extra money to have my items sooner, and also I need them before November 24th.
www.yoins.com 回复2016-11-18
Dear Marissa Alves
Sorry for the time difference and thank you for your kind understanding. Would you please tell us your order id ? We will check it for you. If we delayed to send the parcel and you can not get it on time, we will offer you some compensation.
Hope to hear from you soon.
Best regards.
Yoins team
Dear Debbie Diaz
Sorry for the delay, would you please tell us your order id or consignee name or the email address ? We will check it for you. It maybe delayed because of customs problem or bad weather.
Or you can contact us directly : http://www.yoins.com/Yoins-Contact-Us-a-27.html we will give you the best solution in 48 hours.
Hope to hear from you soon.
Best regards.
Yoins team
I placed an order and a month went by so I emailed them. It turned out my item was out of stock which it should of said at the check out before it took my money. However they couldn't get the item to me on time and gave me a full refund and the customer service lady was very truthful and helpful.
This company is based in China, i have e-mail them several times to give me the instructions for a return. The quality of the products, is china disposable after few times to use( forever 21 type) So far no answer and has been one week I only have 14 days for returns. They only ask to e-mail customer service to get instructions for a return. It may be expensive to return, but in my case is worth it. Only order if you do not plan to return and only ask for the cheap ones so you don't mind loosing your money. I will UPDATE
www.yoins.com 回复2016-08-25
Dear marcel
Sorry for the inconvenience caused, I think you misunderstand something, we never ask you must return the parcel in 14 days, all we ask is that you need to contact with us in 14 days after receiving if you find something wrong.
would you please offer us your order id or the consignee name or the email address which you used for order ? We will check it for you. Also , you can choose the cheapest shipping method, just give us the receipent.
Best regards.
Yoins team
Did not get my order and couldn't track it past their postal system. Once it went to Canada and since their is no way to get a postal code from China I was unable to track it any further so even if it did arrive at my postal office they wouldn't be able to give it to me according to Canada post. However I juse received my 44.47 today which is good so they didn't steal my money. Make sure to contact them and let them know you didnt get it and they'll refund you.
www.yoins.com 回复2016-08-25
Dear Monik
Sorry for the delay and inconvenience caused.
Because the international trade takes a long time and there are too many unpredictable external factors, the parcel may lost during the shipping period. We are sorry for that, would you please tell us the order id or your email address which you used for order ? We will try our best to check it.
Please contact us directly :http://www.yoins.com/Yoins-Contact-Us-a-27.html ,hope to hear from you soon.
Best regards.
Yoins Team
I was happy with the sweatshirt I received from Yoins, but the top and skirt I got seemed low quality. Both items used a thin, cheap fabric and the shirt had a random extra flap of cloth attached to the front that was hard to see in the online photo. I would have returned these items, but international shipping costs are not worth it. I wrote honest but fair reviews, giving the two items I did not like 2 stars and the one I did like 4 stars. Only the 4 star review appears on the site. If you look through the website, you will notice that basically all reviews are 4-5 stars. This should be a red flag, since even my favorite online shops will have an occasional negative product review.
www.yoins.com 回复2016-08-25
Dear Jenny Dixon,
Deeply sorry for the inconvenience caused. If you have any quality problem, please kindly send the photo/video evidence to http://www.yoins.com/Yoins-Contact-Us-a-27.htmland we will offer you the best solution in 48 hours.
And for the review, we check every review during 3 days to make sure there is no Improper words and advertisements , and then we will show most of reviews to public, would you please tell us your product id and email address and product id ? We will check it for you.
You can contact us directly : http://www.yoins.com/Yoins-Contact-Us-a-27.html
Hope to hear from you soon.
Best regards.
Yoins Team
Hi,
A few week ago I ordered some amazing clothes on this site, but it hasnt arrived yet, so I wonder how long it usually takes to ship?
16334186 is my order number.
www.yoins.com 回复2016-07-25
Dear Anne,
Thanks for your order and sorry for making you confused.
The expected delivery time depends on the post way you choose.Here is our regulation.http://www.yoins.com/Yoins-International-deliveries-a-9.html
For this case,could you tell us your order number?We will check for you.Or you can contact our customer service.http://www.yoins.com/Yoins-Contact-Us-a-27.html Our related staff will reply to you timely.
Looking forward to your reply sincerely.
Best regards,
Yoins Team
I placed an order for two items, decided that I liked the clothes so much I ordered another 3 a few days later.
I then received after 2 or 3 days an out of stock notification. I decided to remove this item and not swap it for another.
I then received a full order cancellation, then a dispatch and then another out of stock all within one day. Very confusing!!
Goods arrived quicker than expected, but poor quality - very thin! Weird sizing, nothing fitted and it all kept in separate pieces with no instruction on wrapped items.
Too expensive to return so now I'm stuck with clothes I don't want!
www.yoins.com 回复2016-07-18
Dear Lucy,
Thanks for your order and sorry for the situation happened.
As for the size and material,we've noticed the size chart on the product page.Did you notice it when you ordered?If it is different from our description please do not hesitate to contact our customer service http://www.yoins.com/Yoins-Contact-Us-a-27.html Our related staff will help you to solve the problem you met.
Best regards,
Yoins Team
I ordered a big basket on 10/07/2016 and I have done the expedited shipping service so I get it in time for a special occasion. I am getting really worried as it is saying it is still processing??? Surely it should of moved to the next stage?? My order number is 16354894. Please help??
www.yoins.com 回复2016-07-18
Dear Bethany Wackrill,
Thanks for your attention and sorry for leaving this unhappy experience to you.
In this case,as I checked,our related staff has helped you to cancel the order.
Have a nice day!
Best regards,
Yoins Team
Novant
Vakkerlight
Newchic
Coppersoul