Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price. We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service. So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.Any difficulty in contacting our customer service, please send us your order number and request via [email protected]. We will review the whole case and quickly resolve your problem. We are here to help you.
www.yoins.com（www.yoins.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 813 条用户评价，属于购物与时尚分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评。数据最后更新于 2026-10-24。
I bought 4 T shirts in uknmr.com. But i did not reiceved my stuff. I think it is fake one. How can i get money back? Please help me
Dear Yen Le, Thanks for your placing order with our website. Could you show us the order number,the email address or your name you entered in the yoins.com account?Then we can check the order's detail information for you.（[email protected] ） Looking forward to your kind reply. Best regards, Yoins Team
Ordered 2 items which arrived within 2 weeks and are stunning! Decided to order another 3 items only to be told 2 had become out of stock AFTER payment which is a bit naughty. One item arrived within a week so I decided to give them a chance by waiting for the out of stock items. It was about 3 weeks before the last 2 items arrived. I would say to order little and often and certainly don't rely on their timescale for posting/receiving.
Dear Tracy, Thanks for your order and feedback. The international deliveries may take many days, and it also depends the country you live in and the shipping method you choose. Please do not worry about it, we are improving this and will try our best to speed the deliveries. (＾－＾) We are sorry to cause you some inconveniences due to the out of stock.There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know the if the item is in stock or out of stock when you choose the size. Hope you can understand. Wish you a nice day. Yoins Team
Amie cobb 31371029 31321233 could u please tell me where the orders r as haven't received them yet thanks can we please have a refund for the one that's out of stock please
Dear miechelle, Thanks for your supporting.We have checked your order for you. For your order:31321233 The order was shipped on 2017/7/10 and the shipping time is about 7-25 business days. And here is the tracking link:http://www.17track.net/en/track?nums=LX398333799CN If you still do not receive the order ,after contact the local post office then contact us. Best regards. For order: 31371029 Sorry for the delay delivery for the reason of back order. 1 item is out of stock,We are so sorry about the delay and would like to know what would you like to do with your order. Item1:[SKU600448]V-neck Backless Random Floral Print Mini Dress in White[+Size;UK 8-10(Tag Size:S)] and it's expected arrival time：2017/8/2 Under this situation would you like to: 1.wait for restock. 2.change to another similar one 3. refund the item and ship the other one Looking for your kind reply.you can send email to [email protected]. Wish you a nice day. Yoins Team
This is the first time I have ordered from this company. To begin with, the ordering process was very easy and quick. The first problem I encountered was that one of my items was out of stock. I was not told of this and I had to check it for myself in my orders. I contacted online customer services and to be fair they were very helpful and quick. The unusual thing was they had to cancel the whole order and then make a new order without the item that was out of stock which was very confusing. I don't know why they couldn't have just taken that item off. I received a refund for the item very quickly. I had to contact customer services online a few times about my order, to make sure it was going to arrive before I go on holiday etc. I received my order recently and I was overall very happy with the items. They did look exactly like they did in the pictures. And they fitted perfectly. What I would suggest if you do order form this company, you do have to be patient. But if you continue to contact customer services with your concerns they are very quick to help out in any way possible. I am very pleased that my items arrived before I left to go on holiday. I do believe the company Yoins need to sort out some of their snagging. They need to make sure that any items out of stock are clear on the website. This company could become very popular but they just need to sort out the whole ordering process, so it doesn't require the customer to continually ask questions about an order. Hope this helps. :)
I ordered a dress and a playsuit from Yoins after me friend reccomeded it. I was not made aware of the 'back order' system until after I had purchased these items. I then found out that it would take 16 days for my items to be shipped. I live in halls in university and will have moved out by this date! I have emailed Yoins about cancelling my order for a full refund so I could pick something else and have had no reply. This is really upsetting and disaponting.
Dear Poppy Easter-Davis, We are sorry to cause you some inconveniences due to the out of stock. We can totally understand your mind at this moment. We are improving this and we offered the stock condition on the product detail package, in this way, you can know if the item is in stock or out of stock when you choose the size. Hope you can understand. We will reply you within 24 hours if you contact us on working days. We are improving us and will create a better shopping experience for you. If you have any inquiries or problems, please let us know, we will try our best to assist you in solving them for you. Wish you a nice day. (＾－＾) Yoins Team
I ordered 2 dresses, 1 of which was out of stock so instead of just refunding that dress, they sent me 2 of the same 1! No invoice or anything on how to return it so now I am stuck with it.
Dear Melanie, We are sorry to hear that. Please do not worry about it, we will offer a refund or resend if we sent the wrong item to you. We will appreciate it if you can send us([email protected]) some pictures of the shipping label, external packaging and tag size of this item for a proper solution. Meanwhile, could you please send us your order number? We tried to check your order details with your name, but it did not work. We will check your order carefully and solve this problem in the earliest. Wish you a nice day. Best regards, Yoins Team
Youmust be very patient with the shipping and customer service.
Dear skylar, Sorry for the inconvenience caused by shipping. We will try our best to meet customers' demands and offer a better service for you.Thanks for your comments. Any problems,do not worry about that ,please feel free to contact us by emailing [email protected]. We will reply you within 24 hours on working days. Have a nice weekend (*^__^*) Best regards, Yoins Team
I've ordered OVER a week ago, & still have yet to receive my package.. Emailed, & didn't get a reply.. I just wanna know when will I be receiving my items? I also have a issue with the third order which is still processing. I feel as if, if it wasn't in stock I should've been notificed of that. Order numbers: 29751653, 29711772 & 29711773
Dear Kiawanna LaSha'e, Thanks for your order and feedback. We checked your order for you and it shows two orders(29751653, 29711772 ) were shipped in standard shipping, it will usually take 7-25 business days in the delivery. Please do not worry about it, you can also check the delivery from your account:My account-view orders-view-tracking information. Your order 29711773 is a pre-order, the item will be shipped after the pre-order on this item finished. We will arrange the shipment as soon as possible. (*^__^*) Hope you can receive the packages soon and wish you a nice day. Best regards, Yoins Team
Hello, I ordered some clothes 30 of May, and now is 13 of June! And it's still processing my order. Then I get my order? Order number 29262228 Zinaida Karpova
Dear Zinaida Karpova, Thanks for your order. We checked your order for you and we are sorry to tell you there is a stock issue in your order and we sent several emails to you about it. Could you please check it and reply us? We would like to know what do you want to do with your order.(＾－＾) We apologize for the inconveniences caused, hope we can hear from you soon. Have a nice day. Yoins Team
I ordered my stuff on the 30th of may and still have not recived this can you please tell me when i will receive it Many thanks Nicola calder
Dear Nicola calder, Thanks for your order and feedback. The delivery time depends on the country you live in and the shipping method you choose for your order. It will usually take 7-25 business days in standard shipping,7-12 business days in priority air mail,3-7 business days in expedited shipping service. You can also check the delivery in your account:My account-view orders-view-tracking information. Please do not worry about it, if the package have not arrived after the estimated date, please feel free to contact us:https://www.yoins.com/Yoins-Contact-Us-a-33.html. We will solve the problems for you. Hope you can receive the package soon and wish you a nice day. (*^__^*) Best regards, Yoins Team
Yoins, I ordered my clothes at the beginning of may and only got one out of five of my items through yesterday! Where are my other items? I need them before the end of June? Please reply? Thanks Hannah
Dear Hannah Watts, Thanks for your order and feedback. We checked your order for you, your orders were shipped except the item which are in stock issue. You can track the delivery in http://www.17track.net/en with your tracking number. Please do no t worry about them. As for the hot-sale items in your order, they are out of stock at this moment. We are sorry about that and we sent some emails to you about this situation, could you please check your email and then reply us about what to do with these items? Apologize again. Looking for your reply. Best regards, Yoins Team
My second review, So yes communication was slow, as was delivery however I have now got my dresses in time and I happy with them. Will be wearing one tomra for a weddinlg and feel fab in it! So please read and allow time as they do come from China, if I would have read it I would have known to order sooner!! Thank you xx
Dear Lorna Potts, Thanks for your kind understanding. We are happy to hear that you like our products. We will offer more beautiful and high-quality products for you in future. If you like them, welcome to order again. (*^__^*) Wish you a nice day. Best regards, Yoins Team
Hi Yoins, I am trying to contact you guys by email but I'm having no response whatsoever. It seems that this page is the only way to get a reply! I made an order a week ago but I'm unable to check the status of the order, get any tracking details or find out when my order is going to be delivered. I really need an answer on this as I ordered specifically for a wedding next week. The clothes will be useless to me if I don't receive them in time :( I really want to give you guys a good review because the app is amazing and so are the clothes (from the pictures) but I need to be able to contact you and have reassurance that my clothes that I have paid for will be delivered to London in time! Please contact me!!! My order is #29400341. I'm really worried after reading the reviews so please reassure me!
Dear Talia Gur, Sorry to cause you some inconveniences. We can totally understand your mind at this moment. We checked it for you and it shows that we replied already. Could you please check it and then reply us soon? Please do not worry about it, we promise we will solve the problem for you. If you have some problems or inquiries, you can contact us via email, live chat or you can call us, we will reply you soon. Wish you a nice day. (＾－＾) Best regards, Yoins Team
I have wrote them 3 times and still didn't get sby news of my order! My order is still on processing and i have no idea when is going to arrive.
Dear franciely, We are sorry for the delayed reply. We will reply you within 24 hours if you contact us via email on working days, please do not worry. You can also contact us by live chat or call us,https://www.yoins.com/Yoins-Contact-Us-a-33.html. We will reply you sooner and will try our best to assist you in solving the problem. As for the delivery time, it depends on the country you live in and the shipping method you choose. It will usually take 7-25 business days in standard shipping, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. Hope you can understand. Wish you a nice day.(*^__^*) Best regards, Yoins Team
I really want to give you a good review but I NEED TO TALK TO SOMEONE!! I have sent an email to you and your live chat does not work EVER. Please can you tell me if I'm going to get my order, or if you can just ship what is available. Please ring me on +61435886026. Order # 29499890 Mikayla90 at hotmail.com I have tried contacting you every way!!! And currently in Hong Kong it's 3.18pm and no reply! I have a large order and and expedited shipping, please just let me know if you are able to send any of my items asap. Mikayla kojis
Dear Mikayla Kojis Taewa, Sorry for the delay reply. We received your call and rang you, we processed your order for you and arranged the shipment for the available items for you. Your order will be shipped after 24-48 hours, and it will usually take 3-7 business days in the delivery. Please do not worry about it. You will receive the package and the refund for the out of stock items soon Normally we will reply you within 24 hours if you contact us via email. You can also contact us by live chat or call us,we will help you to solve the problem and offer you a proper solution. We apologize for all the inconveniences caused. Wish you a nice day. (*^__^*) Best regards, Yoins Team
I have tried to call sent emails Asked on live chat but no one is responding to me! I ordered 2 dresses on sat 27th may, nothing has been sent to say it has been dispatched or it's in stock! I have a wedding on Saturday and no dress to wear! Very upset
Dear Lorna Potts, Please accept our deepest apologies for the delayed reply. We will reply you within 24 hours if you contact us via email, could you please check if you regard our emails as spam mails? If you called us, we will answer you once we receive the call, please do not worry about it. You can also contact us by live chat, we will try our best to assist you in solving this problem. The international deliveries may take some days, please do not worry about it. Could you please send your order number to us([email protected])? we will check the delivery and will offer more information for you. Hope you can receive the package soon and wish you a nice day. Best regards, Yoins Team
Awful! I have ordered holiday clothes in the 21st of May.. Still no email confirmation, still no sign of the clothes and all of the clothes were in stock. I go on holiday in a few days.... Where are my clothes???? Miss S
Dear Megan Stewart, We are sorry to cause you some inconveniences. If all the items you ordered are in stock, we will ship the order within 24-48 hours in order to let you receive the package earlier. Once it shipped, you will get a email about the order detail, please do not worry about it. The international deliveries may take 7-25 business days if you choose the flat shipping. Could you please send your order number to us([email protected]) via email? We will check your order status and will reply you within 24 hours. You can also contact us by live chat, we will help you to solve this problem. Please do not worry. Best regards, Yoins Team
i have placed my order on the 24th May and i'm still waiting for my clothes to arrive it's the 2nd of june !!! i'm going on holiday next week and still haven't received my items ? i have tried to email and do the live chat but haven't got no answer!!! i will ring my bank and will report this as fraud if i don't receive my items or any reply from this site!!! how many day do i have to wait from the 72 hours? to london ?
Dear maryana, So sorry for the inconvenience. It needs to take some days to deliver to different countries. If you place the order with in stock item, the order usually could be shipped off within 72 hours. And if you want to receive it as soon as possible, we recommend you choose the Expedited Shipping Service, and you can enjoy the free shipping fee over US$99. Sometimes we might cannot reply your email in time because of weekends or public holidays. But once we notice your email, we will reply you as soon as possible. Please don't worry. Wish you have a nice weekend. ◕ᴗ◕ Best regards, Yoins Team
Good customer service, just don't like that there's not always stock
Dear Chelize Chez Lottering, Thanks for your kind feedback for our customer service. We will try our best to offer you a better service. (*^__^*) As for the stock issue, we are improving and you can know the stock condition when you choose the size, we are also trying our best to avoid this problem, please don't worry about it. Please feel free to contact us if you have any problems. Best regards, Yoins Team
I ordered 2 dresses and paid via paypal for these. Then Yoins decided my dresses were in fact out of stock and I was sent an email to say that these would be back in stock on 21st May. I have, just yesterday, received a further email to say they are cancelling my order as products still not in stock. I have today emailed them to ask for immediate return of my money and because of this, will most likely never use them again (and will also be informing friends/family of this experience). I understand you may want to hold on to my money for a while but what you are doing is stealing!! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will be reporting this to paypal also as an unauthorised payment from my account as goods purchased were not in stock at this time!
Dear Jokeraid1967, We are sorry for all the inconveniences caused by out of stock . The item in your order is a hot-sale item,so there may cause the stock issue, hope you can understand. But please do not worry about it, we are improving this and we offered the stock condition for you when you choose the size. The restock time may depend on the manufacture, we are sorry for the delays caused. To avoid the further delays, we will cancel the out of stock item and arrange the refund for you if we can not ship the order after that predicted date. It will usually take 7-14 business days in the refund process if you paid with credit card, 2-3 business days in Paypal. We are improving and will try our best to offer you a better shopping experience. Wish you a nice day. Best regards, Yoins Team
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